Legal terms

General Terms and Conditions of Sale

Welcome to www.dior.com. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.

These Terms apply to all sales of products made to you, the customer, via (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.

We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted on the Website. We therefore advise you to make sure you are happy with the Terms each time you place an order. You will be required to tick to accept our Terms before you place and order.

Our Website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from nor deliver to addresses outside the UK from the Website. For sales outside the UK, please visit our country specific sites.

1.How to contact us

You can contact us through our Customer Care team which is available to you as follows:

Opening hours: Monday to Saturday from 9 am to 8 pm GMT excluding Bank Holidays in France

Phone number: 0207 216 0216
Email address: contact@dior.com
Live Chat  link
Store Locator  link

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2. Our products

The images and descriptions of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. The packaging may also vary from that shown in any images on our website.

Some of our products can be personalised. Where this service is available, it will say so on the product page on our website.
 
3. Our contract with you

3.1. Orders

Our acceptance of your order will take place either when you see and order confirmation page, or when we send you an order confirmation email, whichever happens first. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us. You are responsible for ensuring you provide us with the correct contact details. We will not be responsible if we cannot get in touch with you about an order where you have provided incorrect details.

We reserve the right to refuse to accept any order that we believe is in breach of these terms and conditions, or where you have previously breached these terms or conditions, or if we think the order is abusive or fraudulent in any way.

If we are unable to accept your order, or we have accepted it and we need to cancel it, we will inform you of this by email and will not charge you for the products. This might be because:

     - The product is out of stock
     - We have identified an error in the price or description of the product
     - You have exceeded our Maximum Purchase Policy set out below
     - Your billing name and address does not match that of the credit card used for payment

     - We have been unable to collect payment in full for the products.
     - We need to deal with technical problems with the product or make minor technical changes.
     - We need to update the product to reflect changes in relevant laws and regulatory requirements.

     - Other reasons beyond our reasonable control.

Please note that we are unable to process orders to a PO Box address.

When we have accepted your order, you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled “Thank you for placing your order”. The email will show all details of items purchased, delivery addresses, delivery method and packaging options, which you can keep for your records.

If you have any questions about an order, please contact our Customer Care Team using the contact details in paragraph 1 above. It will help us if you can tell us the order number whenever you contact us about your order.

3.2. Price and Payment

The price of the products (which includes VAT) is displayed throughout your online journey, either visible in the dropdown basket on the top banner of the website or on the checkout pages when you place an order. If there is a change in the rate of VAT between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change took effect.

We take reasonable care to ensure that the price of the products on our Website is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

You can pay for products using the following payment options:

CREDIT / DEBIT CARDS ACCEPTED:
     - American Express
     - MasterCard
     - Maestro
     - Visa

     - PayPal
     - Apple Pay

We are sorry, but at this time, we do not offer gift certificates or gift cards. We will only dispatch your products once we have received payment in full.
 

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We will carry out checks using third party software in order to confirm these details. We reserve the right to refuse or to cancel any order that does not comply with this.

3.3. Maximum Purchase Policy

We regret that we must limit order sizes. You cannot purchase more than four (4) units of any single product per order, or across multiple orders placed within a 12-month period. In addition, we monitor purchase volumes and history, and reserve the right to refuse or cancel your order if we reasonably suspect that you are purchasing other than for personal use.

3.4. Order Cancellations

Occasionally, orders or parts of an order are cancelled where it is impossible or very difficult for us to supply the product for reasons beyond our reasonable control. Examples of these reasons are:

     - Item(s) not available.
     - Difficulty in processing payment information.
     - We cannot deliver to address provided.
     - A duplicate order was placed.

     - Other reasons beyond our reasonable control. 

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the full amount paid by you.

Please note that as we generally process orders very quickly and dispatch orders within 1-2 days, it is not possible to prevent your order from being dispatched. If you no longer want your order you can return it once received, following our Returns Policy, which is set out below and in our Customer Care and FAQs document.

4. Delivery

4.1. Standard Delivery

We offer free next day delivery on all orders, excluding bank holidays in the UK. We will deliver the products to the address specified by you in your order by courier. Orders must be placed before 6:30pm to be delivered the next day.

Please allow two -five days for deliveries to the Scottish Highlands and Islands, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Customs and as we cannot control this, we are not responsible for any delays caused by this. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of significant delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not there to receive your order, the courier will leave contact information and a delivery card for you to make alternative arrangements. 

If, after a failed delivery to you, you do not re-arrange delivery or collect the products from the delivery depot then either we or the courier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be liable to pay us compensation.

We are sorry we only deliver online orders to UK addresses (which doesn't not include the Channel Islands).

4.2. Concierge Delivery

Some of our products, due to their nature, cannot be delivered by standard courier delivery, and can only be delivered via concierge delivery. Where this is the case, you will be notified during the ordering process.

Please note that concierge delivery is only available to the following locations.

Northampton, London, Oxford, reading, Cambridge, Peterborough, Leicester, Coventry, Royal Leamington Spa, Stratford upon Avon, Banbury, slough, Stevenage, Cambridge, Birmingham, Wolverhampton, Worcester, Gloucester, Croydon, Luton, Watford, Bedford, Hemel, Hempstead, Saint Albans, High Wycombe, Aylesbury, Kettering, Dunstable, Bletchley, Corby, Wellingborough, Bicester, Leighton Buzzard, Harpenden, Rushden, Amersham, Chesham, Cranfield and Watlington.

4.3. Delivery Addresses

Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.

4.3 Ownership and Responsibility

You will be responsible for the products once they have been delivered to the address you have provided.

You own the products once we have received payment in full.

5. Your rights to end the contract

You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, and when you decide to end the contract.

Your rights to end the contract in different circumstances are set out below.
 
5.1 Ending the contract because of something we have done or are going to do

You can end the contract between us immediately by telling us via telephone or in writing if:

     - We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed.
     - We have told you that there is a risk that supply of the products may be significantly delayed because of events outside our control.
     - We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons.
     - You have a legal right to end the contract because of something we have done wrong.

In each of these circumstances, we will refund you in full for any products which you have paid for and which have not been provided to you.

5.2 Your right to change your mind
 
While we hope that you are delighted with your order, if for any reason you change your mind, you have a legal right to withdraw from the contract and receive a refund. You can exercise this right up to fourteen (14) days after the day on which the products were delivered to you or, if an order had been delivered in multiple deliveries, fourteen (14) days after the day on which the last part of the order was delivered. 

If your delivery was made using the standard delivery, then to exercise this right, you can use the returns form inside your parcel, you can email us at contact@dior.com or you can call our Customer Care team on 0207 216 0216. 

If your delivery was made using our concierge delivery, please contact us at contact@dior.com or call our Customer Care team on 0207 216 0216 in order t arrange for the return of your products.

Once you tell us that you wish to cancel your order, we will send you an email acknowledgment. 

Please note that you must return the products and all free gifts and samples that came with the products to us in order to receive a refund. Please return products to us via the process set out below in paragraph 6 below "How to make a return".

If you change your mind about your products and return them, please note that you will be responsible for paying for the costs of returning the products. (This does not apply if you are making a return because the products are faulty or damaged (see below).) You must return the products (and any free gifts provided with the products) to us as soon as possible and in any event you must send them off within 14 days of you telling us you wish to cancel your order. We will refund you for the returned products via the same method that payment was made as soon as possible. We will refund you either within 14 days following receipt by us of the returned products, or within 14 days of you sending us evidence that you have sent the items. We do not charge a fee for the refund.

You do not have a right to change your mind in respect of products where any hygiene seal or similar protection on those products has been broken or tampered with. You also do not have a right to change your mind in respect of products that have been customised or personalised for you. This does not apply if you are making a return because the products are faulty or damaged (see below).

5.3 If there is a problem with the product

Summary of your key legal rights

We are obliged to provide you with products that are in conformity with the contract between you and us. See below a summary of your key legal rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

     - If your products are faulty within the first 30 days after the products have been delivered to you, you may choose to receive a full refund or a replacement for those products.
     - If your products are faulty within the first 6 months after the products have been delivered to you and cannot be repaired or replaced, you may choose to receive a full refund or a replacement for those products, in most cases. 
     - If your goods do not last a reasonable length of time you may be entitled to some money back.

What to do if there is something wrong with your product

Please notify us immediately after delivery of any damage, fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery. You can do this by calling our Customer Care Team 0207 216 0216 (Monday to Saturday from 9 am to 8 pm GMT excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details.

To help us resolve the issue, please provide the order number and keep the box, packing materials, all free gifts that came with products and the damaged, faulty or incorrect items for inspection by the carrier.

If you wish to exercise your legal rights to reject products because there is something wrong with them, you must either you must either post them and all free gifts that came with the products back to us or allow us to collect them from you - we will let you know whether we require you to return the items to us or make them available for collection. We will pay the costs of postage or collection in these circumstances. Please call or email our Customer Care team using the contact details set out above for a return label or (if we say we will collect the products) to arrange collection.

6. How to make a return

Where you have changed your mind

If you are returning products because you have changed you mind, you will be responsible for the costs of the return postage. If you use the returns form provided with your order, the return will be free.

Within the order packaging, you will find a Returns Form with details of your order together with details of our returns process. Products must be returned with all original packaging. Separate orders must be returned in separate boxes.

We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling or use of them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such products to be returned to you within 28 days of our notification. 

Proof of postage

If you return your parcel via DPD you will receive proof of postage and a code to track your return online at  www.dpd.co.uk.

If you make a return using a method other than DPD, please obtain and retain your proof of postage in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.

We cannot accept a return or process a refund at any Dior Counter or store for purchases made via the Website. 

7. Processing the Refund

If you have returned products because you have changed your mind, we will process the calculated refund as soon as possible and in any event within fourteen (14) days after the day we receive the returned products or (if earlier) the day on which you provide us with evidence of having sent the products back to us. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products and all free gifts that came with the products back to us so therefore please ensure that you retain, and are able to provide, proof of postage. 

If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fourteen (14) days after the day we receive your returned products and confirm you are entitled to a refund.

Refunds will only be made against the original credit/debit card used for the purchase. You will receive email notification of your refund from our Customer Care Team.

From the 1st July, all unregistered members will now be charged a £4 delivery fee for orders above £50. Please note that the £4 delivery fee is non-refundable and will be deducted from your returned order when it's processed

OTHER IMPORTANT TERMS AND CONDITIONS

1. Our liability to you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that we only provide the Website for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of the Website and/or your purchase of products.

2. Access to the Website

Parfums Christian Dior will use reasonable efforts to ensure the accuracy of the information on the Website and reserves the right to correct or update the information at any time. However, Parfums Christian Dior cannot guarantee the accuracy, and completeness of the information available on the Website.

Parfums Christian Dior does not guarantee uninterrupted access to the Website or to Dior Beauty Privé. Parfums Christian Dior cannot be held liable for any interruptions to access the Website or Dior Beauty Privé nor for the consequences resulting from any malfunction on the Website or Dior Beauty Privé. In the event of a malfunction in Dior Beauty Privé, Parfums Christian Dior will use reasonable efforts to restore Dior Beauty Privé and ensure that Members can preserve earned benefits.

3. Intellectual Property

Al intellectual property rights, of any kind, as well as all components on the Website and/or linked to Dior Beauty Privé (specifically including text, logos, brands, graphics, images, photos, videos, animation, trade names and any other component) are and remain the exclusive property of Parfums Christian Dior and its group companies and are exclusively reserved for Parfums Christian Dior. Any reproduction, representation, utilisation, adaption, dissemination or any use, by any method, partially or in full, of these intellectual property rights is strictly forbidden, without prior written permission from Parfums Christian Dior.

You shall not use the website or any of its contents for any text and data mining, computational analysis or to develop or train artificial intelligence. 

4. Personal data

We will use the personal information you provide to us:

(a) To supply the products to you;
(b) To process your payment for the products;
(c) If you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.

(d) If you are a Member of Dior Beauty Privé, to operate your Membership. 

We will only give your personal information to third parties where the law either requires or allows us to do so.

Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website. 
 

5. Applicable Law and Disputes

All parts of these terms and conditions (the General Terms and Conditions of Sale, the Dior Beauty Privé Terms and Conditions, and the Other Important Terms and Conditions) are governed by the laws of England and Wales. Failing an amicable solution, any dispute resulting from these terms and conditions shall be submitted exclusively to the courts of England and Wales. If you live in Scotland you can bring legal proceedings in either the Scottish of the English courts. If you live in Northern Ireland you can bring legal proceedings in either Northern Irish or the English courts.

1. PURPOSE

Parfums Christian Dior (UK) Limited is a company registered in England and Wales under company number 01012371 with its registered office being at 11-13 Old Esher Road, Hersham, Surrey, KT12 4NH.  Parfums Christian Dior (UK) Limited has set up a loyalty program called Dior Beauty Privé.

The purpose of these terms and conditions is to set out the terms of use of the Dior Beauty Privé Program, enforceable in the UK between Parfums Christian Dior and any natural person that meets the Dior Beauty Privé Program membership conditions (a “Member”). The Dior Beauty Privé Program is valid in the following Parfums Christian Dior points of sale: https://www.dior.com/en_gb/beauty, boutiques, locations within department stores and via participating authorised resellers but not in Dior boutiques located in airports or in Dior Spas (the “Parfums Christian Dior points of sale”).
 

2. MEMBERSHIP OF THE PROGRAM

Any person who fulfils the eligibility criteria set out below and who has created a customer account at a participating Parfums Christian Dior point of sale or on Dior.com in the United Kingdom https://www.dior.com/en_gb/beauty will automatically be a member of the Program. Membership of the Dior Beauty Privé Program does not require any purchase. It is conditional upon providing correct and complete personal information and the necessary consents by the Member (personal information processing is carried out according to article 4 "Personal Data").

Membership of the Dior Beauty Privé Program is reserved for strictly personal use and is limited to one account per individual (defined by a name, first name, and email address). An eligible person is:

• Aged 18 years or older
• Has created a customer account on Dior.com in the United Kingdom or at a participating Parfums Christian Dior point of sale in the United Kingdom.
• Is a UK resident

Parfums Christian Dior does not offer a physical loyalty card for the Dior Beauty Privé Program.; A digital loyalty card is available for download directly onto the member's account from the site Dior.com https://www.dior.com/en_gb/beauty.

Purchases made on other Dior online websites such as https://www.dior.com/en_ie/beauty are not and cannot be added to Dior Beauty Privé.

Purchases made at Parfums Christian Dior points of sale and on Dior.com are automatically recorded in the Beauty Privé Program if the customer identifies their customer account during the purchase. No loyalty card number will be requested upon finalising purchases. Members can find the answers to frequently asked questions about the Dior Beauty Privé Programon the dedicated "Dior Beauty Privé" page on Dior.com.

It is the Member’s responsibility to provide correct, complete, and up-to-date personal information on their account in order to benefit from all their rewards. Otherwise, Parfums Christian Dior cannot be held responsible if a reward is not received by any Member.

Only purchases made at UK Parfums Christian Dior points of sale will count towards rewards, and those rewards can only be redeemed at the UK Parfums Christian Dior points of sale. 

3. OPERATION OF THE PROGRAM

More information how to access rewards is available on the dedicated "Dior Beauty Privé" page, accessible on Dior.com.

The Dior Beauty Privé Program includes 4 levels, called statuses. Each Member is assigned one of the 4 statuses based on the number of purchases made and the total amount spent during the previous 12 months at the Parfums Christian Dior points of sale. Multiple purchases made on the same day will only count as one purchase.

Members access different statuses in the following way:

• Pearl Status: this applies to Members who have not made a purchase and those who have made one or more purchases for a total amount less than £250 over the past 12 months.
• Silver Status: this applies to Members who have made 2 or more purchases for a total amount equal to or greater than £250 but less than £600 over the past 12 months.
• Gold Status: this applies to Members who have made 3 or more purchases for a total amount equal to or greater than £600 but less than £1200 over the past 12 months. It also includes members who have made a single purchase of an amount equal to or greater than £600 during their first qualifying purchase.
• Platinum Status: this applies to members who have made 4 or more purchases for a total amount equal to or greater than £1200 in the past 12 months.

Upon opening an account, a Member automatically holds Pearl status. Once reached, a status and its rewards are valid and apply for a period of 12 months. To achieve a new status both the "number of purchases" and "total amount" criteria must be cumulatively met. Members may attain a higher status at any time by cumulatively fulfilling "number of purchases" and "total amount" criteria related to that higher status. In such cases, a new period of 12 months then begins with their new status.

At the end of the 12-month period, membership status is recalculated according to the rules stated above. At this point a Member can maintain their status if the conditions are met or move down to a lower status if they are not.

Each status entitles Members to specific rewards:

- Pearl Status:

• Early access to selected products
• Free delivery on Dior.com

- Silver Status:

• Early access to selected products
• Free delivery on Dior.com
• Welcome gift
• Birthday gift (if not already redeemed in a calendar year)
• 1 complimentary makeup service

- Gold Status:

• Early access to selected products
• Free delivery on Dior.com
• Welcome gift
• Birthday gift (if not already redeemed in a calendar year)
• 1 complimentary makeup service
• 1 complimentary premium skincare service, offered at specific stores
• 1 deluxe miniature with £120 spend on Dior.com

- Platinum Status:

• Early access to selected products
• Free delivery on Dior.com
• Welcome gift
• Birthday gift (if not already redeemed in a calendar year)
• Surprise gift
• 1 complimentary makeup service
• 1 complimentary premium skincare service, offered at specific stores
• 1 deluxe miniature with £120 spend on Dior.com

Rewards for each level are independent; it is not possible to accumulate rewards by moving from one level to another. The birthday gift offered will be based on the customer’s status at the time of their birthday. Customers are only eligible for one birthday gift per year.

Detailed information about all rewards is available on the dedicated "Dior Beauty Privé" page accessible through Dior.com.

Details about services that can be accessed by Members depending upon their status are available under the "Services" section on Dior.com or directly at Parfums Christian Dior retail points from Dior teams.

Members will receive an email with information regarding access to their status’s rewards, particularly regarding available gifts. Once notified about availability of their gift(s), they will have six calendar months to collect it from participating Parfums Christian Dior retail outlets or three calendar months to order it via Dior.com in accordance with Parfums Christian Dior's terms. After these periods elapse, Parfums Christian Dior cannot guarantee the availability of gifts for Members.

The Dior Beauty Privé Program rewards are only valid in participating UK Parfums Christian retail outlets and on https://www.dior.com/en_gb/beauty.

Gifts are subject to availability and cannot be exchanged.  Available gifts are visible within the “Dior Beauty Privé” page under a Member's account on Dior.com. The selection of gifts regularly changes, and Parfums Christian Dior reserves the right to substitute any listed item for another item of equivalent value based on stock levels or other reasonable reasons.

Rewards are personal and cannot be transferred to another person by the Member.

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

Each Member is informed and accepts that the rewards offered by Parfums Christian Dior are intended for personal and private use and must under no circumstances be resold by the Member to a third party.

4. PERSONAL DATA

The information collected and processed as part of the Dior Beauty Privé Program is reserved for the use of Parfums Christian Dior's concerned service(s). In accordance with the Data Protection Act 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (EU GDPR) and the EU GDPR as transposed into United Kingdom national law by operation of section 3 of the European Union (Withdrawal) Act 2018 (UK GDPR), everyone has rights in relation to the processing of their personal data, including the right to access and rectify their personal data, as well as to request its erasure, restrict the processing on legitimate grounds and obtain portability where applicable by contacting us via email contact@dior.com or +44 (0)20 7216 02 16. The Member's personal data will also be processed during customer account management. For certain operations, the personal data of Members will be processed on the basis of Parfums Christian Dior’s legitimate interests, for example managing Member accounts under the Dior Beauty Privé Program. For some other types of data processing in connection with the Dior Beauty Privé Program, such as any profiling or direct marketing in relation to products, offers, services or events, Parfums Christian Dior will only process such information where Members have provided their consent.

For more information on your rights and how your personal data are used, please consult our privacy notice on Dior.com.

5. MODIFICATION / DELETION OF THE PROGRAM

The duration of membership of the Dior Beauty Privé Program is indefinite. The Member may request termination of their membership at any time via Dior Online: contact@dior.com or at +44 (0)20 7216 02 16.

Parfums Christian Dior reserves the right to modify or suspend the Dior Beauty Privé Program at any time and will inform Members by appropriate means. In this case, Parfums Christian Dior does not guarantee that unused rewards remain accessible for members.In the case of termination or suspension of membership (by either the Member or Parfums Christian Dior), all unredeemed acquired rewards will be lost.

No modification, suspension or deletion of the Dior Beauty Privé Program will entitle Members to any form of compensation whatsoever.

6. FRAUDULENT USE OF THE PROGRAM SUSPENSION OR ACCOUNT DELETION

All Members must comply with these terms and conditions, and any other terms and conditions of Parfums Christian Dior to which they are subject.  In case of non-compliance or abuse, Parfums Christian Dior reserves the right to temporarily suspend or definitively delete a membership account belonging to a Member along with all associated rewards. In such cases, Parfums Christian Dior will inform the Member through appropriate means.  Parfums Christian Dior will not have any liability to the Member. 

Parfums Christian Dior may terminate the Member’s account for various reasons, including but not limited to the following cases:

       - In case of fraud, attempted fraud, or theft by a member in store and/or on Dior.com.

       - In case inappropriate use or misappropriation of the Dior Beauty Privé Program.

       - In cases involving an abnormally high number of transactions on a single day’s purchases and/or over several days.

More generally, in case non-compliance with provisions specified in these regulations.

7. LIABILITY

Parfums Christian Dior does not guarantee that access to the Dior Beauty Privé Program will be available without interruption. Parfums Christian Dior will not be responsible for any such interruptions or for the consequences of a malfunction of the Dior Beauty Privé Program. No compensation can be claimed by Members as a result. In the case of a malfunction, Parfums Christian Dior will make reasonable efforts to restore access and ensure that Members can retain their acquired rewards.

8. INTELLECTUAL PROPERTY

All intellectual property rights, regardless of their nature, as well as all elements featured on the Site and/or related to the Dior Beauty Privé Program (including but not limited to: texts, logos, brands, graphics, images, photos, videos, animations, names and any other elements) are and remain the exclusive property of Parfums Christian Dior and are reserved exclusively for it. Under these conditions, no one is authorised to reproduce, represent, exploit, adapt, distribute or use in any way whatsoever, partially or in full, the intellectual property rights without prior written agreement from Parfums Christian Dior.

The visual content of Dior Beauty Privé was generated using a generative AI tool.

9. APPLICABLE LAW – MODIFICATION – DISPUTES

The regulations are subject to the laws of England and Wales and may be modified at any time by Parfums Christian Dior. In absence of an amicable solution, a claim can be brought against Parfums Christian Dior in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Parfums Christian Dior UK Ltd
LVMH House, 11-13 Old Esher Road, Hersham, Surrey KT12 4NH
Modern Slavery Act 2015
2022 Modern Slavery Statement

Introduction

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and sets out the steps Parfums Christian Dior UK Ltd (“PCDUK”) has taken during its financial year ending 31 December 2022 to ensure that slavery, servitude, forced or compulsory labour, and human trafficking (collectively, "Modern Slavery") is not taking place in any part of its business or in its supply chains.

Business

PCDUK distributes premium perfumes, cosmetics, and skincare on behalf of Maison producers to retail customers and consumers in the United Kingdom. PCDUK is a subsidiary of Parfums Christian Dior SA, which is part of the global Louis Vuitton Moët Hennessy (“LVMH”) group.

PCDUK purchases:

Policies and Practices

PCDUK’s commitment is to act with integrity in all its business dealings and to promote ethical conduct, to enhance compliance with applicable laws and to provide guidance with respect to business conduct. It has a number of policies that are relevant to this commitment, which set out what PCDUK expects from both its internal business and its external suppliers.

Relevant policies include:

The above codes #1 and #3 are distributed to each PCDUK employee and code #2 is distributed to each PCDUK supplier.

Supplier Due Diligence

Prior to engaging into any new contractual relationship with a supplier, PCDUK requires suppliers to acknowledge that they will comply with the Suppliers' Code of Conduct.

PCDUK reserves the right to check adherence of its suppliers to the principles set out in the Suppliers' Code of Conduct and to conduct compliance audits at any time without notice. Upon reasonable request, PCDUK suppliers shall supply the necessary information and grant access to PCDUK representatives to verify compliance with the requirements of this code. Suppliers shall further keep proper records to prove compliance with this code and provide access to complete, original, and accurate files to PCDUK representatives.

Upon reasonable request, PCDUK suppliers must improve and correct any deficiency discovered during any such audits.

PCDUK shall use its best endeavours to ensure that all PCDUK supplier template contracts contain clauses requiring PCDUK’s suppliers to adopt similar anti-slavery standards and practices.

Training and Awareness

PCDUK conducts regular training for its employees to ensure legal and human resources compliance across PCDUK. The training enables PCDUK (i) to reduce business risk of non-compliance through efficient processes and reliable data and reporting

It is mandatory for all PCDUK employees to read and sign a code of conduct. It forms part of the induction process for new employees and is available in English. Employees of PCDUK have access to the LVMH confidential whistleblowing helpline. Breaches raised through the whistleblowing helpline will be investigated by the Group Ethics & Compliance Director.

PCDUK’s aim is to eliminate any risk of Modern Slavery in its business operations and in its supply chains.

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and constitutes PCDUK’s modern slavery statement for the financial year ending 31 December 2022.

The Board of Directors of PCDUK has approved this statement and it has been duly signed by the following director:

Margaret Attwooll
Managing Director
Parfums Christian Dior UK Ltd

Parfums Christian Dior UK Ltd
LVMH House, 11-13 Old Esher Road, Hersham, Surrey KT12 4NH
Modern Slavery Act 2015
2023 Modern Slavery Statement

Introduction

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and sets out the steps Parfums Christian Dior UK Ltd (“PCDUK”) has taken during its financial year ending 31 December 2023 to ensure that slavery, servitude, forced or compulsory labour, and human trafficking (collectively, "Modern Slavery") is not taking place in any part of its business or in its supply chains.

Business

PCDUK is a distributer of premium perfumes, cosmetics, skincare, and accessories on behalf of Maison producers to retail customers and consumers in the United Kingdom. PCDUK is a subsidiary of Parfums Christian Dior SA, which is part of the global Louis Vuitton Moët Hennessy (“LVMH”) group.

PCDUK purchases:

Policies and Practices

PCDUK’s commitment continued to be to act with integrity in all its business dealings and to promote ethical conduct, to enhance compliance with applicable laws and to provide guidance with respect to business conduct. It has a number of policies that are relevant to this commitment, which set out what PCDUK expects from both its internal business and its external suppliers.

Relevant policies include:

The above Code #1 was distributed to each PCDUK employee and Code #2 is distributed to each PCDUK supplier. In both Codes access to the LVMH Alert line was communicated within the document to enable employees to confidentially report any violations or suspected wrongdoing.

In terms of its practices, PCDUK used the Creditsafe Protect platform as part of its due diligence of suppliers, from time to time not just at the start of the business relationship, to alert it to any adverse media the supplier may have attracted, including in relation to modern slavery.

Supplier Due Diligence

Prior to entering a new contractual relationship with a supplier, PCDUK required suppliers to agree to comply with the Suppliers' Code of Conduct. PCDUK reserved the right to check adherence of its suppliers to the principles set out in the Suppliers' Code of Conduct and to conduct compliance audits at any time without notice. Upon reasonable request, PCDUK suppliers shall supply the necessary information and grant access to PCDUK representatives to verify compliance with the requirements of this code. Suppliers shall further keep proper records to prove compliance with this code and provide access to complete, original, and accurate files to PCDUK representatives.

An example of one such audit conducted by our third-party provider took place on 7 October 2023. The supplier was found to have an inadequate right to work verification procedure. Six personnel files were missing employment contracts and a further four employment contracts were not signed. The Supplier accepted the findings and expressed their wish to act proactively to remedy the situation. A desktop review within 3-6 months was recommended. On 6 November 2023 its auditor provided PCDUK with an update which demonstrated that the supplier had resolved the deficiencies referred to having appointed a new HR provider to replace the previous one and introducing an in-house procedure to manage their employment contracts and personnel files more effectively.

Upon reasonable request, PCDUK suppliers must improve and correct any deficiency discovered during any such audits.

PCDUK used its reasonable endeavours to ensure that all PCDUK supplier template contracts contained clauses requiring PCDUK’s suppliers to adopt similar anti-slavery standards and practices.

PCDUK also conducted supplier due diligence checks using tools prior to the creation of the trading relationship with the supplier. The checks included sanction checking and PEP as well as health checks.

Training and Awareness

PCDUK conducted regular training for its employees to ensure legal and human resources compliance across PCDUK. The training enables PCDUK (i) to reduce business risk of non-compliance through efficient processes and reliable data and reporting.

It is mandatory for all PCDUK employees to read and sign a code of conduct. It forms part of the induction process for new employees and is available in English. Employees of PCDUK have access to the LVMH confidential whistleblowing helpline. Breaches raised through the whistleblowing helpline will be investigated by the Group Ethics & Compliance Director.

On an annual basis the code is disseminated during the Ethics & Compliance campaign conducted by the HR department.

PCDUK’s aim is to eliminate any risk of Modern Slavery in its business operations and in its supply chains.

In its next Modern Slavery Statement PCDUK will increase the number of audits to check the adherence of its suppliers and supply chain to the Supplier’s Code of Conduct.

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and constitutes PCDUK’s modern slavery statement for the financial year ending 31 December 2023.

The Board of Directors of PCDUK has approved this statement and it has been duly signed by the following director:

Margaret Attwooll
Managing Director
Parfums Christian Dior UK Ltd