FAQ Fragrance & Beauty

To ensure delivery before December 24, please place your order before December 16. Orders placed after this date cannot be guaranteed for on-time delivery.

If you wish to receive the Dior Christmas Couture Gift Box* or clutch*, we invite you to maintain the 'Couture gift box or clutch' option at the time of payment**. We will not be able to send you a couture gift box or clutch if you change your option to the “Sustainable shipping box” option.​
If you wish to receive several Dior Christmas couture gift boxes or clutches, we invite you to place several orders (up to 3 orders per day and 3 products of the same reference per order).​
​
*While stocks last. In the event of stock shortage, you will receive the Dior white grained gift box or clutch.​
**If your order contains more than 4 or 5 products, we will send it to you in the Dior white grained gift box or clutch. If you would like to receive the Dior Christmas couture gift box or clutch, please place multiple orders.​

Si la opción Caja Couture no está disponible en el momento del pago, es porque ha añadido a su cesta uno de los siguientes productos, que ya están embalados en una Dior Couture Box. Por consiguiente, sólo se ofrecerá la opción Eco Box:

• Miss Dior Charms
• Sauvage Elixir Capot en Bois
• Miss Dior Eau de Parfum Bow
• Rouge Premier

How do I receive the Dior Christmas box or clutch or several Dior Christmas boxes or clutches as a gift? ​

To receive the Dior Christmas Couture gift box or clutches, please make sure that the 'Couture gift box or clutches' option is selected during the checkout process. For multiple gift boxes or clutches, please place separate orders. If your order contains more than four items, it will be sent in the classic white embossed Dior box or clutch.

Some of our Dior items are available on purchase on our Dior.com site. In order to know the availability of an article, choose the product that interests you on our site and click on it. Two possibilities will be offered: if the "order" button appears, it means that you can order online. Know that only the available sizes will be displayed. On the other hand, it is possible that the item you are looking for is not available for online purchase, it will then be indicated "Find a store".

For any questions relating to the availability of products in stores, the House invites you to contact the boutique directly.

You can only place up to 3 orders per day. If you wish to have a special gift box for every product, we invite you to place multiple orders.

If you placed your order using your Dior customer account, log in to your customer area and click on "My Perfume & Beauty orders". You will then be able to check the status of your order:

• Cancelled: the order has been cancelled or due to the unavailability of a product. It is also possible that the payment of your order has not been validated.
• Pending: payment for the order has not been finalized. 
• In Process: the order has been validated and is being prepared.
• Completed: The order has been sent to the delivery address entered.

Order preparation can take from 1 to 4 working days. If your order is placed on a Thursday or Friday, it may be processed the following week.

Orders can be cancelled when the item is no longer available, when the order is abnormal (for example, the order does not meet the general conditions, the delivery address is inaccurate, the order is placed by a customer with whom there is a current dispute or the order exceeds the order thresholds) or due to an exceptional technical problem. We apologize for the inconvenience.

Orders are intended to be sold exclusively for end buyers for their personal needs and are not intended for resale or for commercial purposes. In the event of a suspicion of commercial activity, orders can be cancelled.

When an order is cancelled, an email will be sent and the bank debit will be released in the days that follow.

We invite you to check that the website on which you are trying to make the purchase corresponds to the country where you are going to send your order. We recommend that you delete your cookies and place your order using Google Chrome. If you are still unable to place your order, please contact our Client Service.

The invoice is entirely digital and will be sent to the email address you provided when placing the order, in the "Contact Information" field. It will be sent once the package is shipped.

If you wish to give a gift, please place your order using your personal email address. Please note, all order-related information, including the invoice and delivery notifications, will be sent to this address. Therefore, the recipient will not receive any of these communications. The recipient will only receive a delivery note containing the ordered products, but without prices.

You can also download your invoice from your customer account on our website Dior.com. Log in, then go to the "My Orders" section where you can click on the invoice you wish to save. If you placed your order as a guest, you can contact our customer service to obtain a copy of your invoice. We also invite you to create an account on Dior.com for easier access to your order information.

Standard delivery (DHL): delivery takes 2 to 3 working days from dispatch.

• Dior Members: Enjoy free delivery
• Clients without a Dior.com Account: Shipping costs €4,90 for orders under €49, and is complimentary for orders over €50

If you have made your order using your Dior customer account, you can follow the delivery of your order by connecting to your personal space, by clicking on "Perfume & beauty Orders". Then click on the tracking number to be informed of the delivery status. This same follow-up number is communicated on the shipping confirmation email.
You can follow up on your order on the following link:
DHL

If you have made your order as a guest, we invite you to contact our Client Service. Our advisors will have the pleasure of informing you about the progress of your order.

We hope you like your order, but if you didn’t, you have 30 days to return it.

To assure a full reimbursement, all products must be returned in their original packaging, unopened, in perfect condition, complete (accessories, bags, instructions, warranty, etc.) and accompanied by the duly completed return documents.

In the event of the return of products which have been the subject of a promotional offer including one or more gifts such as samples, pouches and gift boxes, all items must be returned by the customer to PCD. If one of them is not sent, we will not be able to accept the return and your refund will be blocked. Personalized or engraved products are not subject to refund, except for damaged products. We will not authorize any reshipment to the customer if the return decision is withdrawn.

Once the item has been returned, received in our warehouse and if it meets the return conditions, the reimbursement will be made by credit or by bank transfer depending on the payment method used when purchasing online. For payment by bank card, the refund will be made within 14 days of receipt of the items by our warehouse.

 

If you wish to return your order, please take into account the return conditions for an acceptance of the refund of your order.

All products must be returned in their original packaging, unopened, in perfect condition, complete (accessories, bags, instructions, warranty, etc.) and accompanied by the duly completed return documents.

In the event of the return of products which have been the subject of a promotional offer including one or more gifts such as samples, pouches and gift boxes, all items must be returned by the customer to PCD. If one of them is not sent, we will not be able to accept the return and your refund will be blocked. We will not authorize any reshipment to the customer if the return decision is withdrawn.

Personalized or engraved products are not subject to refund, with the exception of damaged products.
The customer is advised to keep all proof of the return (tracking number, etc.).

Gifting is an art, and at Dior, art is the mark of unparalleled attention. The Dior gift box or clutch is a jewel box or clutch with a couture soul inspired by the workshops at 30 avenue Montaigne where our couture pieces are created. The ateliers' exceptional attention to detail is reflected in our Art of Gifting, making every Dior gift as extraordinary as it is unforgettable.​
​
To help us reduce our environmental impact, your order will automatically be sent in a lightweight shipping box*. If it is a gift, please select the couture gift box or clutch.* The minimalist shipping box is 46% lighter than the couture gift box or clutch. Fully recyclable and made from 90% recycled cardboard. FSC™ certified. Each order is sent in a single shipping box. If you require multiple gift boxes or clutches, please place several separate orders.

As a creator of more responsible and sustainable luxury, Dior now designs all its iconic gift packaging in 100% recycled and fully recyclable* paper and cardboard.

For an even more eco-friendly option, you can choose to refuse the gift box and packaging in favor of the lightweight shipping eco-box available exclusively on Dior.com. With its 46% weight reduction, this minimalist, fully recyclable* packaging saves over 2.5 tons of cardboard and the equivalent of one ton of CO2eq for 10,000 shipments.

* May vary according to location.

Creating an account on www.Dior.com allows you to be quickly identified by the house during your purchases on the online store.
You can also:

• Consult the history of your orders
• Follow the delivery of your orders and returned products
• Update your contact details

For your safety, Dior.com does not save information from your credit card and will in no way share your personal information with a third party.

We invite you to consult the "Carreers" section on the LVMH.com site. You will find all our job offers and updated internship, as well as the application forms.