CONTACT US
HOW CAN I CONTACT CUSTOMER SERVICE?
If you need assistance with the Dior Beauty Online Boutique, please contact Dior Beauty Customer Service through the following methods during service hours.
For Parfums Christian Dior customer enquiries:
Customer Service Hotline: (+62) 81119260350
Customer Service Email: idservice@diormail.com
Online Contact Form: https://www.dior.com/en_id/beauty/contact-parfum
Hours: Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm (excluding Public holidays)
ONLINE BOUTIQUE
HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON SHOP?
Some of our Dior products are available for purchase on our Dior Beauty Online Boutique – https://www.dior.com/en_id/beauty
In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:
If the "Add to Bag" button appears, this means that you can order it online. Please be aware that only the available sizes and shades will be displayed.
It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked "out of stock".
You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.
HOW DO I PLACE AN ORDER?
Once you have found the product that interests you:
• Select the quantity that you want to order (a maximum limit of 3 units applies per product)
• click the "Add to Bag" button (your shopping cart will display)
Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.
On the “checkout” page, check your order items are correct. Add your contact information, shipping address and marketing communication opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click "Proceed to checkout".
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.
WHERE ELSE CAN I PURCHASE THESE PRODUCTS (IN-STORE)?
We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on https://www.dior.com/en_id/beauty or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Beauty Boutique or Dior Beauty Counter.
ONLINE ORDERS
HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?
For all orders placed on our www.dior.com/en_id/beauty website, you will receive an order confirmation by email immediately after you have placed your order. You can also get a digital copy of your receipt by calling Dior Beauty Customer Service.
WHAT PAYMENT OPTIONS ARE AVAILABLE ON THE WEBSITE?
Payment for purchases online can be made using Visa or MasterCard.
You can also refer to our general terms and conditions of sale for more details.
IS AN ONLINE PURCHASE ON DIOR.ID SECURE?
All transactions completed are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
DOES DIOR OFFER PRODUCT SAMPLES?
The Dior Online Boutique offers one complimentary samples with all online orders. Dior members are offered 3 samples upon any purchase. Samples can be selected by the customer upon purchase.
DOES DIOR OFFER A COMPLIMENTARY ICONIC GIFT WRAP SERVICE?
Your order will be presented in an iconic Dior gift box or gift clutch.
CAN I PURCHASE ITEMS IN BULK?
There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique
HOW DO I APPLY A PROMOTION CODE?
Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promotion code in the box provided and click Submit.
If you are having issues using the coupon code, please contact our Customer Service advisors who will be happy to assist.
ORDER TRACKING
WHERE IS MY ORDER CONFIRMATION NUMBER?
Your order confirmation number is printed at the top of the order confirmation & receipt email that was sent to the email address you entered when you placed your order on the www.dior.com/en_id/beauty website. If you cannot find the email in your inbox, please check your SPAM and promotion folders.
If you placed an order via your Dior customer account or created an account on https://www.dior.com/en_id/beauty/ when you placed your order, log in to My Account then click on my orders. You will then be able to find your order and order confirmation number.
HOW DO I KNOW IF MY ORDER WENT THROUGH?
If your payment is successful and your order has been received by Dior Beauty, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation to the email address you entered when you placed your order.
HOW CAN I TRACK THE DELIVERY OF MY ORDER?
If you placed your order via your Dior customer account or you created an account on Dior Beauty when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.
Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.
In Preparation: the order has been validated and is being prepared.
Shipping: your order has been shipped. You will receive an email with your tracking information.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online.
I PLACED AN ORDER, BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?
If you placed your order via your Dior Beauty customer account, log in to My Account then click on "my orders". You will then be able to follow the status of your order.
If you do not receive your package within 3 working days, please contact our Customer Service advisors who will be happy to assist.
WHERE DOES THE DIOR ONLINE BOUTIQUE SHIP?
Orders are shipped via Ninja Express which can be contacted via support_id@ninjavan.co. Orders placed on the https://www.dior.com/en_id/beauty/ website cannot be shipped internationally. Orders place on the https://www.dior.com/en_id/beauty/ website cannot be collected directly from a Dior Beauty Boutique or a Dior Beauty Counter.
All Dior Online Boutique orders must be signed for on delivery.
WHAT HAPPENS IF I'M NOT AVAILABLE TO RECEIVE MY PACKAGE UPON DELIVERY?
All Dior Beauty Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, Our logistics provider will leave contact information for you to make alternative arrangements. Please contact them at support_id@ninjavan.co should you need to enquire about your package delivery.
WHAT ARE THE DELIVERY CHARGES INVOLVED?
Complimentary delivery is offered on all order values Rp1,200.000 and above.
For orders below Rp1,200.000 the following delivery fees apply:
*Prices may vary, depending on the area
RETURNS
WHAT IS THE DIOR ONLINE BOUTIQUE RETURNS POLICY?
Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on https://www.dior.com/en_id/beauty.
We don't accept exchanges for purchases made online through https://www.dior.com/en_id/beauty. Samples and gifts with purchases are non-refundable, non-exchangeable.
We do not accept or process any return request(s) for any customized/engraved item(s), unless the said customized/engraved item is found to be damaged or faulty upon delivery.
Partial and full refund(s) may be offered by Dior Beauty for return request(s), subject to the assessment of the actual item(s) by our Dior Beauty Customer Service.
This policy is only applicable to purchases made online via the Dior Online Boutique - www.dior.com/en_id/beauty website. For purchases made in-store at a Dior Beauty Counter or a Dior Beauty Boutique please refer to the original place of purchase to obtain a return.
This policy does not affect your consumer rights under the Indonesian law.
HOW TO MAKE A RETURN?
(a) Contact Customer Service
Send an email to idservice@diormail.com with the following Subject: Returns Request for Order #.
(i) State the reason(s) for return of product(s) and
(ii) attach a picture of the item(s) to be returned.
Our customer service may request for more information during this process to assess the validity of returns. Please allow 3 working days for our customer service representative to respond to you.
Alternatively, you may also call our service hotline at (+62) 81119260350 from Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm (excluding Public holidays) for further assistance.
(b) Returning the Item
Once the return or exchange has been agreed upon with the customer service representative, the item(s) must be sent back to us within 7 days from the day we accept your return request(s):
You will be able to make a complimentary return via our logistic provider Ninjavan. Our customer service representative will liaise with you on the agreed date & time of pickup.
Please pack the returned item(s) together with the gifts received from the transaction in the reusable Dior Outer Box that you received with your order(s) in. Our Ninjavan representative will pick-up the items at the agreed location, date & time
(c) Processing the Refund
Refunds: Upon agreement with our online customer service representative to be refunded for the purchase, we will process the approved refund within 5 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team. Refunds can only be made on the full transaction. Partial refunds will be assessed on a case-by-case basis.
All refunds will only be made against the original credit card used for the purchase. Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.
Shipping fees of returned packages is non-refundable.
Parfums Christian Dior reserves the right to modify its return policies at any time, without notice.
MY ACCOUNT
HOW DO I CHANGE/RESET MY ACCOUNT PASSWORD?
Go to https://www.dior.com/en_id/beauty to My Account. At the login screen click “Forgot Password”, enter the email address you used to create your account, and a Reset Password email and link will be sent to you to reset your password. Alternatively, contact Dior Beauty Customer Service to assist you.
DIOR BEAUTY PRIVÉ LOYALTY PROGRAM
WHAT IS THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM?
The Dior Beauty Privé Loyalty Program is designed to reward clients for their Dior Beauty purchases. We offer premium gifts, benefits & experiences that are exclusive to the Dior Beauty Privé Loyalty Program. The Dior Beauty Privé Loyalty Program has four membership status: Pearl, Silver, Gold & Platinum. Purchases made online at here and in Dior Beauty Boutiques or Dior Beauty Counters listed on here contribute to your Dior Beauty Privé Loyalty Program membership status.
WHO CAN JOIN THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM?
To enroll in the Dior Beauty Privé Loyalty Program, you must be a lawful permanent resident of Indonesia, and have reached the age of majority. To view the full eligibility criteria, please visit the Dior Beauty Privé Loyalty Program Terms & Conditions page.
HOW DO I JOIN THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM?
If you are an existing Dior Beauty customer, there is no need to sign up. You will automatically be included in the Dior Beauty Privé Loyalty Program. If you are new to Dior Beauty, you are required to create an account online at here, or visit your preferred Dior Beauty Boutique or Counter in Indonesia. To sign up to the Dior Beauty Privé Loyalty Program, you must provide a unique email address and mobile number. For more information, please visit the Dior Beauty Privé Loyalty Program Terms & Conditions page.
ARE THERE MEMBERSHIP FEES TO JOIN THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM?
No, there are no membership fees required to join the Dior Beauty Privé Loyalty Program.
HOW CAN I UPDATE MY CONTACT DETAILS OR OPT-IN PREFERENCES ONLINE?
To update your contact details or opt-in preferences, you may login to your Dior Beauty account online, click ‘Edit’ on ‘My Account’ tab within ‘Profile’. You may also update them at your preferred Dior Beauty Boutique or Counter in Indonesia with their help of our staff.
WHERE CAN I ACCESS THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM TERMS & CONDITIONS AND DIOR BEAUTY PRIVACY POLICY?
To view the Dior Beauty Privé Loyalty Program Terms & Conditions, please click here. To view the Dior Beauty Privacy Policy, please click here.
HOW CAN I VIEW OR UPDATE MY DIOR BEAUTY PRIVÉ LOYALTY PROGRAM ACCOUNT DETAILS?
To update your account details, please log into your Dior Beauty account online ¬here and click ‘Edit’ on ‘My Account’ tab within 'Profile'. Otherwise, please visit your preferred Dior Beauty Boutique or Counter in Indonesia where a Dior Beauty Consultant can update your account details for you.
You may also update by contacting us through our Customer Service team which is available to you as follow:
Customer service hotline: (+62) 81119260350
Email address: idservice@diormail.com
Working hours: Mondays to Fridays between 9.00am – 12.00pm; or 1.00pm – 5.00pm; excluding Public Holidays
You will need to provide us with your name and email address for us to securely retrieve your information and make any updates to your account.
CAN SOMEONE ELSE BE INCLUDED IN MY DIOR BEAUTY PRIVÉ LOYALTY PROGRAM MEMBERSHIP?
Each individual must have their own individual account associated with the Dior Beauty Privé Loyalty Program. This ensures each individual will receive their Dior Beauty Privé Loyalty Program rewards & benefits, based on their purchases, and keeps personal information safe.
HOW DO THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM MEMBERSHIP TIERS WORK?
The Dior Beauty Privé Loyalty Program has four membership tiers – Pearl, Silver, Gold and Platinum. Your Dior Beauty Privé Loyalty Program membership tier is calculated based on the spend and number of purchases you have made online at www.dior.com/en_id/beauty, and/or in Dior Beauty Boutiques and Counters.
Please refer to the table here for more information on the membership levels as well as their respective rewards & benefits.
HOW LONG WILL I BE ABLE TO ENJOY MY DIOR BEAUTY PRIVÉ LOYALTY PROGRAM REWARDS & BENEFITS?
When you upgrade to a new membership tier, you will have an anniversary date. This date refers to 365 days after your upgrade. From the point at which you upgrade to your new membership tier, up until the end of your 365-day anniversary date, you will be able to enjoy the rewards & benefits associated with your membership tier.
Upon your Dior Beauty Privé Loyalty Program anniversary date, we will review your Dior Beauty spend and number of purchases for the past 365 days and reassign your new membership tier based on this.
HOW CAN I FIND OUT WHAT DIOR BEAUTY MEMBERSHIP TIER I AM IN?
To find out your Dior Beauty membership tier, you can visit a Dior Beauty Boutique or Counter in Indonesia, where one of our Beauty Consultants can assist you.
Alternatively, you can contact Dior Beauty Customer Service via the details below. Please note, your purchase history on Dior.com/en_id/beauty will exclusively display online purchases.
To view your purchase history including purchases made in Boutiques, please visit your preferred Dior Beauty Boutique or Counter.
Customer service hotline: (+62) 81119260350
Email address: idservice@diormail.com
Working hours: Mondays to Fridays between 9.00am – 12.00pm; or 1.00pm – 5.00pm; excluding Public Holidays
HOW IS MY MEMBERSHIP TIER CALCULATED FOR THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM?
Your Dior Beauty Privé Loyalty Program membership is calculated based on your spend and number of purchases in the last 365 days. Your past 365 days spend is reviewed daily, so each purchase you make will contribute to your Dior Beauty Privé membership status. Your most recent purchase will take 1-2 days to reflect in your Dior Beauty membership status in your account online. This allows time for our system to recalibrate and reconcile purchases before they contribute to your Dior Beauty membership spend.
ARE MY CHRISTIAN DIOR COUTURE PURCHASES TAKEN INTO ACCOUNT IN THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM?
Your Christian Dior Couture purchases do not contribute to your Dior Beauty Privé Loyalty Program membership. Your Dior Beauty Privé Loyalty Program membership is calculated based on your spend and number of purchases in the last 365 days online at www.dior.com/en_id/beauty or in Dior Beauty Boutiques / Counters in Indonesia.
I HAVE RECENTLY MADE A PURCHASE, BUT MY DIOR BEAUTY PRIVÉ MEMBERSHIP STATUS HASN’T UPDATED. WHY IS THIS?
It will take 1-2 days for your most recent purchase to be reflected in your Dior Beauty Privé membership status online so that our system has time to recalibrate and reconcile orders. If you have any queries relating to your Dior Beauty Privé membership status, please contact Dior Beauty Customer Service via the details below.
If your recent purchase was made in your local Dior Beauty Boutique or Counter, the purchase will not be displayed online, but it does contribute to your membership status. To view your purchase history including purchases made in Boutiques and Counters, please visit your preferred Dior Beauty Boutique or Counter.
Customer service hotline: (+62) 81119260350
Email address: idservice@diormail.com
Working hours: Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm; excluding Public Holidays
HOW WILL I KNOW WHEN I HAVE UPGRADED TO A NEW DIOR BEAUTY PRIVÉ MEMBERSHIP TIER?
If you have upgraded into a new Dior Beauty Privé membership tier, you will receive an email from us shortly after your most recent purchase. This email will confirm your new membership tier. You can also check your membership status by visiting a Dior Beauty Boutique or Counter. Alternatively, you can contact Dior Beauty Customer Service via the details below:
Customer service hotline: (+62) 81119260350
Email address: idservice@diormail.com
Working hours: Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm; excluding Public Holidays
HOW DO I REDEEM MY DIOR BEAUTY PRIVÉ WELCOME GIFT?
When you upgrade to a new Dior Beauty Privé membership tier, you will receive an email from us shortly after your most recent purchase that will confirm your new membership tier. If you are eligible for a welcome gift, it will also include an invitation to visit your preferred Boutique or Counter for collecting your gift. When you visit your preferred Boutique or Counter to collect your gift, our Beauty Consultants will ask to see this email to help confirm your eligibility. You must visit a Dior Beauty Boutique or Counter to collect your gift within two months of receiving this email. You won’t be eligible to collect your gift after this 2-month period.
You are only eligible for one welcome gift per tier. For example, if you upgrade to Silver, you are only eligible to receive one Silver welcome gift within a 12-month period. If you upgrade to Gold, you are only eligible to receive one Gold welcome gift within a 12-month period. If you upgrade to Platinum, you are only eligible to receive on Platinum welcome gift within a 12-month period.
WHAT IS MY DIOR BEAUTY PRIVÉ WELCOME GIFT?
When you upgrade into a new tier, the email that you receive from us will include the welcome gift you are eligible for, if you are eligible. Please note, welcome gifts are subject to availability, and they may vary.
HOW DO I REDEEM MY DIOR BEAUTY BIRTHDAY GIFT?
Exclusively for Platinum member, during your birthday month that is registered on your Dior Beauty account, you will receive an email from us wishing you a Happy Birthday. The email will also include an invitation to visit your preferred Dior Beauty Boutique or Counter to collect your gift. When you visit your preferred Boutique or Counter to collect your gift, our Beauty Consultants will ask to see this email to help confirm your eligibility. You must visit a Dior Beauty Boutique or Counter to collect your gift within 1 month since you receive the email. You won’t be eligible to collect your gift after this 1-month period. You can collect your Birthday gift in Dior Beauty Boutique or Counter.
If haven’t registered your date-of-birth on your Dior Beauty account, unfortunately we won’t have the information we need to offer you a Birthday gift, if you are eligible. To update this information, please visit your preferred Dior Beauty Boutique or Counter where one of our Beauty Consultants can assist you. Or, contact Dior Beauty Customer Service via the details below.
Customer service hotline: (+62) 81119260350
Email address: idservice@diormail.com
Working hours: Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm; excluding Public Holidays
You are only eligible for one Birthday gift, per 12-month period, regardless of any changes made to the date-of-birth registered on your Dior Beauty Privé account.
WHAT IS MY DIOR BEAUTY BIRTHDAY GIFT?
Exclusively for Platinum member, during your birthday month that is registered on your Dior Beauty account, you will receive an email from us wishing you a Happy Birthday and it will also include the gift you are eligible for, and an invitation to visit your preferred Dior Beauty Boutique or Counter to collect your gift. Please note, Birthday gifts are subject to availability, and they may vary.
WHY AM I NOT RECEIVING ANY DIOR BEAUTY PRIVÉ LOYALTY PROGRAM EMAILS OR COMMUNICATIONS?
If you aren’t receiving Dior Beauty Privé Loyalty Program communications from us, please ensure you have subscribed to receive email communications and your contact details are correct. To check or update your contact preferences, please login to your Dior Beauty Privé account online here. To update your contact preferences, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’. To update your contact details, please do so via clicking the ‘Personal Information’ or ‘Address’ tab within ‘Profile’. Alternatively, please visit your preferred Dior Beauty Boutique or Counter where one of our Beauty Consultants can assist you. Or, contact Dior Beauty Customer Service via the details below.
Customer service hotline: (+62) 81119260350
Email address: idservice@diormail.com
Working hours: Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm; excluding Public Holidays
WILL I BE INCLUDED IN THE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM IF I DON’T WISH TO RECEIVE EMAILS OR COMMUNICATIONS?
If you aren’t subscribed to our emails, unfortunately we won’t be able to communicate with you to offer you any rewards & benefits. If you decide to update your contact preferences at any point and subscribe to our email communications, you will automatically receive Dior Beauty Privé Loyalty Program communications moving forward. We won’t backdate or resend any Dior Beauty Privé Loyalty Program communications that include rewards or benefits you were previously eligible for. You will only receive Dior Beauty Privé Loyalty Program communications from the point at which you update your contact preferences, onwards.
I DON’T WANT TO RECEIVE DIOR BEAUTY PRIVÉ LOYALTY PROGRAM COMMUNICATIONS. HOW CAN I MAKE THIS UPDATE?
If you no longer want to receive Dior Beauty Privé Loyalty Program communications, please login to your Dior Beauty account online here. Update your contact details by clicking 'Edit' on 'My Account' tab within 'Profile', refer to "How we may contact you?" and unsubscribe.
Alternatively, you can also contact Dior Beauty Customer Service via the details below.
Customer service hotline: (+62) 81119260350
Email address: idservice@diormail.com
Working hours: Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm; excluding Public Holidays
PRIVACY
WHAT INFORMATION DO YOU RETAIN?
You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.
If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Dior Beauty Customer Service at (+62) 81119260350 between Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm (excluding Public holidays) OR use the Online Contact Form OR by sending an email to: idservice@diormail.com. Our representatives will assist to contact our Privacy Officer.
GENERAL
CAN'T FIND THE ANSWER YOU WERE LOOKING FOR?
Please contact Dior Beauty Customer Service Dior Beauty Customer Service at (+62) 81119260350 between Monday to Friday between 9.00am – 12.00pm; or 1.00pm – 5.00pm (excluding Public holidays) OR use the Online Contact Form OR by sending an email to: idservice@diormail.com.