FAQ Christian Dior Fragrance and Beauty

Some of our Dior items are available for purchase on the Dior.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things: If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed. If the item is not available, you can elect to join our waiting list to be notified via email when the item is back in stock.

For all orders placed on our Dior.com website via your Dior account, you will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. You can also get a hard copy of your receipt from your customer account on the Dior.com website by visiting the "My Orders" section then clicking on the receipt you wish to print. If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided. Should you wish to obtain a duplicate receipt, please contact our Customer Service.

All transactions done on the Dior.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. Upon completion of your Dior.com order, payment authorization will be requested and held. Your card is not charged at this time, the payment settlement occurs when the order is shipped. In case of doubt, you can place your order by phone with our Customer Service from Monday to Saturday from 9am to 9pm EST by calling 1-877-903-4671.

Simply add items to your shopping bag and begin the check-out process. Many promo codes require you to be logged in to use the code. During the Payment stage, please enter your promo code in the box provided and click Apply. Dior.com can process only 1 promo code per order.

Dior.com ships via UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses. Dior.com does not ship internationally at this time.

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. You should expect the package for delivery by UPS in approximately 7 - 15 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order.

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to consult the status of your order: Cancelled: the order has been canceled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated. Pending: payment for the order has not been finalized. A Customer Service advisor will contact you as soon as possible to assist you with your order. In preparation: the order has been validated and is being prepared. Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: http://www.ups.com If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

If you placed your order via your Dior customer account, you can follow the progress of your order by logging in to your account then clicking on "My Orders". You may also enter your order number from Dior or tracking number from UPS below to track the status of your order.

If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

Orders can be cancelled when the item is no longer available, the order is abnormal (for example, the order does not meet the standard terms and conditions, an inaccurate delivery address, placed by a customer with whom there is an outstanding or previous dispute or an order that exceeds the order thresholds) or due to an exceptional technical issue. Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If commercial activity is suspected, orders can be canceled. When an order is cancelled, we will inform you by email and/or telephone as soon as possible. Please contact the Client Service Center if you have additional questions.

Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply complete the Return Form found by clicking here and place it inside the return package. Peel off the Return Label and adhere it to the top of the original shipping label. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.com is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.

 

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order. If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: http://www.ups.com. If you do not receive your package within 5 working days, please contact the UPS Customer Service.

Dior.com offers members complimentary ground shipping on all orders*.

Create an account and join MY EXCLUSIVE LOYALTY PROGRAM for members-only benefits like complimentary shipping on all orders, special gifts & more.

CREATE ACCOUNT

Guests receive complimentary ground shipping* with on all orders of $50 or more. A ground shipping charge of $9 is applied to all orders under $50. During peak holidays, delivery times may be a bit longer than usual.

Please refer to your expected delivery date at checkout. Dior.com ships via UPS. Shipping pricing is as follows:

Shipping Method	Cost
UPS Ground - 3-7 Business Days	FREE (Members only, No Minimum Purchase)
UPS Ground - 3-7 Business Days	FREE (Guest checkout orders $50 and Over)
UPS 2nd Day Air* 2 Business Days (for orders placed before 3 pm EDT)	$15 ($20 for AK/HI)
UPS Overnight 1 Business Day (for orders placed before 3 pm EDT)	$20

 

*Complimentary shipping does not apply to member orders or guest orders of $50 or more shipping to Alaska or Hawaii.

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the necessary steps to delete your account.

You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website.
Then click on "Create an Account" and fill in the required information marked with an asterisk. Finally, click on "Validate".
You will be sent a confirmation email to the address provided when creating your account.
If you require assistance or further information, please contact our Customer Service.

Creating an account and joining DIOR BEAUTY PRIVÉ enables you to receive members-only benefits like:

• Free ground shipping on all orders
• Welcome, Birthday and/or Holiday gifts
• Exclusive access to Dior events
• Exclusive members-only samples and offers
• Track and manage your order
• Update your contact information

For your security, Dior.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

Privacy Policy

Terms and Conditions

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password. 

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form. 
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

Dior Beauty Privé from Dior Beauty U.S. is a free loyalty program that rewards you for your beauty purchases. This reimagined loyalty experience gives you access to a new world of exclusive benefits and rewards. Go to “My account” > “My rewards” on dior.com to discover them all.

Create an account on Dior.com, in a Dior Beauty Boutiques or Dior Beauty pop-ups and you will automatically be added to the Dior Beauty Privé loyalty program.

HOW IS THE FREQUENCY CALCULATED FOR MY STATUS UPDATE?

You must make purchases on different days. All orders placed on the same day count as a single purchase.

I MADE A PURCHASE AS GUEST BUT CREATED AN ACCOUNT ON THE CONFIRMATION PAGE OF THIS SAME ORDER. WILL THE PURCHASE BE COUNTED TO RAISE MY STATUS?

If you registered from the order confirmation page of your guest order, this order will be taken into account in your status calculation. Your counters will be updated after the order is processed by our system, which can take up to a business day.

HOW QUICKLY WILL I BE ABLE TO SEE MY TRANSACTION IN MY ACCOUNT?

Transactions can take up to 48 hours to be displayed in your account.

WHY AM I UNABLE TO REDEEM MY STATUS BENEFIT?

Please make sure that you have met the criteria to receive a gift (that you are part of the status entitling you to receive the gift).

If you have met the criteria, and are still not able to redeem your gift, it is most likely because our gift items are out of stock. The gifts you are eligible for can be found in your account, in the “My rewards” section. Their availability will be displayed there. If unavailable, we will send you a back in stock email once we have the gift items again.

CAN I RETURN OR EXCHANGE A LOYALTY GIFT?

Loyalty gifts cannot be returned or exchanged.

I RECEIVED A COMMUNICATION EXPLAINING THAT THE CHALLENGES & DRAWINGS ARE NOT PART OF THE NEW LOYALTY PROGRAM. WHY?

Dior Beauty Privé is a reimagined loyalty experience that gives you access to a new world of exclusive benefits and rewards. Go to “My account” > “My rewards” on dior.com to discover them all.

NOW THAT THE THRESHOLDS OF THE PROGRAM HAVE CHANGED. WILL I REMAIN IN MY CURRENT STATUS IF I DON’T MEET THE NEW REQUIREMENTS?

You will stay in your status until the end of your membership (12 months after your last upgrade). After the end of your current membership, your status level will reflect your purchase history as it relates to the new thresholds.

MY STATUS IS VALID UNTIL NOVEMBER; SINCE THE THRESHOLDS CHANGED IN SEPTEMBER, WILL I BE DOWGRADED IN SEPTEMBER?

You will keep your status until the current end date of your membership, which is the end of October (unless you upgrade). In November, your status will be recalculated based on the new thresholds and your purchase history over the last 12 months. To stay Silver you will need to have made at least 2 purchases with a combined total of $350 or more.

DO I NEED TO MAKE ADDITIONAL PURCHASES TO ENSURE MY RENEWAL IF I COMPLETED THE PREREQUISITES BEFORE THE THRESHOLD CHANGES?

As you completed the prerequisites to renew your status before the thresholds changes took effect, the calculation made to allow you to renew was based on the previous thresholds. Therefore, you don’t need to make additional purchases to renew, and you will stay in your status for one more year at the end of your membership (unless you upgrade).

I RECEIVED A COMMUNICATION EXPLAINING THAT THE CHALLENGES & DRAWINGS ARE NOT PART OF THE NEW LOYALTY PROGRAM. WHY?

Dior Beauty Privé is a reimagined loyalty experience that gives you access to a new world of exclusive benefits and rewards. Go to “My account” > “My rewards” on dior.com to discover them all.

HOW DO I BOOK MY LOYALTY CONSULTATION?

Loyalty consultations can be booked from the email you received welcoming you to your Silver, Gold or Platinum status.

HOW DO I QUALIFY TO BE INVITED TO AN EVENT?

Invitations to in-store events are sent based on client status and geographics. They also take into account event’s welcoming capacity.

DO I QUALIFY FOR EARLY ACCESS TO NEW PRODUCTS?

Early access to new products is open to all loyalty members. Please note that early access is a temporary feature, only open for specific product launches and commercial periods.

DO I QUALIFY FOR EXCLUSIVE ACCESS TO NEW PRODUCTS?

Early access to new products is open to all loyalty members. Please note that early access is a temporary feature, only open for specific product launches and commercial periods.

Once you are eligible to redeem a loyalty gift, simply log in and the gift will be automatically added to your bag. If the gift is not automatically added to your bag, log into your Dior account and click on My Rewards. You will be able to select Add to bag from the My gifts section.

If you do not see a gift under My Gifts that means you are not eligible for a gift yet or you have already redeemed your gift.

If you had a Dior account prior to the September 2021 program launch, we tallied your purchases from the past 12 months and automatically attributed a status to your account. This status will remain valid for the next 12 months.

All new members who joined after the September 2021 launch start at Pearl status and move to the next status based on their qualifying Dior Beauty purchases.

Once you reach SILVER or PLATINIUM status and are logged in, the gift item will be automatically added to your cart. If the gift is not automatically added to your cart, login to My Dior, click on status, click on redeem gift under my gifts, and then select add to cart.

Please note that the gift might not be available immediately after your status has been upgraded.

Our Dior ambassadors in Customer Relations will be delighted to help and answer your questions from Monday to Saturday from 9 am to 9pm EST by phone at 1-877-903-4671 , live chat or by email via our contact page

When your order is canceled, you will retain your loyalty status. However, both the order and the amount spent on the order will be deducted from your total purchase count and total amount spent. To qualify for a higher status, you will have to fulfill the prerequisites of that status.

As soon as you create an account, you will reach Pearl status. Pearl status only expires if you reach the next status level. Once you have attained Silver, Gold or Platinum, your status is valid for the next 12 months. If you have not met the criteria of your status at the end of the period, your status will be adjusted to reflect your purchase activity.

When you return items, you will retain your loyalty status but the cost of the item you returned will be deducted from your total amount spent. If you return all the items from a purchase, that purchase will also be deducted from your total purchase count. To qualify for a higher status, you will have to fulfill the prerequisites of that status.

Please reach out to customer service and we will help you find the best solution.

If you did not redeem your gift within 30 days of your status being upgraded, you will unfortunately not be able to redeem your gift.

If you have not redeemed your gift and it has not been 30 days since your status was upgraded, it most likely means that our gift items are out of stock. We will send you a back in stock email once we have the gift items again.

Only purchases made at Dior.com, the Dior Beauty Boutiques or Dior Beauty pop-ups are applied to your Dior Beauty Privé balance. At this moment, purchases made at authorized retailers do not qualify.

The gift items are fixed for each loyalty status and new/different gift items cannot be requested.

Gifts may not be returned or exchanged for another product.

Unfortunately, you cannot earn points on transactions made when you were not logged into your account.

Loyalty members who reach Platinum status before the 1st day of December of the particular year are eligible for that year's Holiday Gift. Loyalty members who reach Platinum status after the stated cutoff date will be eligible for the next year's Holiday Gift. This cutoff date is subject to change and will be announced via email newsletter. For example, if the cut-off date for 2023 is December 8th. Any members who reached Platinum status before December 8th are eligible for the 2023 Platinum holiday gift. Members who become platinum after December 8th will be eligible to receive their Holiday platinum gift in December 2024.

Your status depends both on your total number of qualifying purchases and the amount you spent over 12 months. All qualifying purchases made on the same day will count as a single purchase. You can find all the information about the status threshold on My Exclusive Loyalty Program and in the Terms & Conditions of the Program.

You will have only 30 days from when your gift becomes available to redeem it.

Please make sure that you have met the criteria to receive a gift. This criteria can be found on the My Status page, below the total amount spent.

If you have met the criteria, and are still not able to redeem your gift, it is most likely because our gift items are out of stock. We will send you a back in stock email once we have the gift items again.

Purchases may take up to 48 hours to appear in your account. If after that time, the purchase is still not listed, please contact our customer service via email by completing the form at https://www.dior.com/en_us/contact-parfum, or by phone at 877-903-4671. One of our representatives will be happy to assist you during the following business hours: Monday –  Saturday, 9 am – 9 pm EST.

Loyalty status is based on both your number of qualifying purchases and the total amount paid (excluding taxes and shipping costs). Use of a promo code will not lower how much you pay for a qualifying purchase, and therefore will not affect whether you qualify for an upgraded loyalty status.

To sign up, you will need:

1. A US-issued debit or credit card

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A US residential address

You can live chat with Klarna’s customer service agents 24/7 at to confirm payment at https://www.klarna.com/us/customer-service/ or speak to a Klarna agent at 1 (844) 552-7621.

Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

If a Klarna order is returned or cancelled, a refund will be processed within 14 days of the date the original order was submitted. The refund will be made to the same card used for the first Klarna installment payment.

You can log on to the Klarna website to view the credit or debit card used for the order.

In order to update your email address for email notifications coming from klarna.com, you can live-chat with Klarna’s customer service agents 24/7 by visiting https://www.klarna.com/us/customer-service/, or call to speak to a Klarna agent at 1 (844) 552-7621.

Please have your Klarna account number ready to provide to the Customer Service agent.

If you need to change your email address for email notifications coming from Dior.com, you can log into your Dior.com account to update or contact the Dior Customer Service team.

Cancellations are subject to our cancellation policy. To cancel your order, please contact us.

Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app.

Refund processing times vary and can take up to 14 days depending on your financial institution.

To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method.

If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account.

 If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

Yes. If you want to pay the outstanding balance of your purchase early, simply log in to the Klarna website at the top of the page, go to the order page, and select “Pay off early”.

Ensure your lips are closed and try again. 

Live camera is not available on certain browser and device combinations due to certain software companies having restrictions for live cameras. Please note that live camera is not available on Google Chrome for iPhone.

In order to use the Parfums Christian Dior virtual try on feature, you must be 13 years of age  and confirm that you are providing  images of yourself and if relevant your contact details via that technology.

Please note that colors can appear differently depending on the type of camera you’re using. Results may also differ slightly on different devices. The tool works best on mobile devices.  

Ensure ample natural lighting on the front of your face. Avoid strong focus lighting and direct lighting on the top, back, and sides of your face.

The Virtual Try-On tool can help you see how a product will appear to help you find the shade(s) best suited for you.

Click the “Try It On” button on the product page of choice. You may try on shades in a few different ways: live camera, photo upload, or model image. Select the shade that you would like to try on and see how it looks via your chosen method.

Please try checking your internet connection and moving to an area with better service.  

We’re sorry. The shade you have selected may be limited edition, or we may not have Virtual Try-On available for that product at this time. Please try selecting an alternative shade or product.