Legal Terms

(General Terms for Usage of Malaysia E-Invoicing Platform)

These Terms are applicable to the dior.com website (“Site” or “Website”) and all related applications, platforms and digital version of the Website including any e-invoicing or equivalent platform (“Platform”). Please note that we do not deliver/ ship to Labuan or outside of Malaysia. 

Foreword 

We are pleased to welcome you to the Parfums Christian Dior website at https://www.dior.com/en_my/beauty and the e-invoicing platform associated with it. The Site is published and maintained by LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd for Parfums Christian Dior.

This section of our Site sets out our Terms including our full delivery and returns process. These Terms apply to all sales of product(s) made to you, the customer, via the Site. Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide the product(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By using the Site, you confirm that you agree to these Terms. If you do not agree to the Terms, please stop using the Site immediately. 

We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Site after the new version is visible on the Site. Your continued use of the Site shall be deemed as your acceptance of the new version of the Terms. We therefore advise you to always read the Terms, and make sure you understand and agree with the Terms each time before you use the Site. These Terms complement, and do not substitute, supersede or vary the Privacy Policy for the Site accessible at https://www.dior.com/en_my/beauty/folder?fid=legal-terms#content-detail-legal-information- and-terms-and-conditions-of-use (“ DIOR Privacy Policy ” or “ Policy ” or “ Privacy Policy ”) and, to the extent of any inconsistencies between the provisions of these Terms and the DIOR Privacy Policy, these Terms shall prevail to the extent of such inconsistency. 

Our Site is solely for the promotion of our product(s) in Malaysia. Unfortunately, for logistical reasons, we do not accept orders from nor deliver to addresses outside Malaysia and Labuan. 

All references to “ Website ” hereinafter shall include a reference to the Platform and E-Platform (defined under Clause 15). 

All references to “ Dior.com ”, “ dior.com ” shall include a reference to the Website. 

Please note that we offer the Website, the Platform and/or the Services (defined under Clause 15) on an “as is” and “without representation and warranties” basis. 

1. Information about us and how to contact us

1.1 We are LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd (“Company”), a company registered in Malaysia. Our company’s registration number is 199401013101 (298780-T) and our business address is at No. 3A-3, Level 3A, Menara Milenium, 8 Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur.

1.2 You can contact us through our Customer Service team (“Dior Customer Service”) which is available to you as follows:
•    Working Hours: Monday to Friday between 9m – 5pm; excluding Public Holidays
•    Customer Service Hotline: 1300 22 8866
•    Email Address: onlinecare.my@dior.com.my

1.3 If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your account on the Site or separate to Dior Customer Service. 

1.4 Please note that the Company is made up of different legal entities. These Terms and the Policy are issued by the Company on behalf of its affiliates to you. 

1.5 When we say "Dior", “PCD”, “Parfums Christian Dior”, "us", "our", "we" or words derived therefrom, we refer to:

• LVMH Perfumes And Cosmetics (Malaysia) Sdn. Bhd. (“Company”), a limited company governed by Malaysian law whose principal place of business is at No. 3A-3, Level 3A Menara Milenium, 8, Jalan Damanlela, Bukit Damansara - 50490 Kuala Lumpur / Malaysia, registered with the Companies Commission Malaysia with the company registration number 199401013101 (298780-T);
• each of the Company’s respective related corporations (as the term is defined in the Companies Act 2016), affiliates and associated companies (including The House of Christian Dior Couture and The House of Parfums Christian Dior) (“Affiliates”, “affiliates” or “group companies” hereinafter). This Policy is therefore issued by the Company on behalf of its affiliates to you; and
• accordingly, those terms are also references to the relevant Company and/ or its Affiliates responsible for processing your personal data, or responsible for and/or in connection with the generation of any electronic invoices relating to your purchase through the Site.  

 

2. Our products
2.1 All images of the product(s) posted on the Site are for illustrative purposes only and although every effort is made to display colour/shade accurately, we cannot guarantee that a device's display of the colour accurately reflects the colour of the product(s). Please note that the colour, aesthetics and overall appearance of the product(s) received by you may vary slightly from those images posted on the Site.

2.2 To the extent any complimentary engraving services are provided, it is available for selected product(s) offering only and to the extent these selected products(s) are stated to be eligible for engraving. Engraved product(s) are not eligible for return and/or refund, unless the engraved product(s) is found to be damaged or faulty upon delivery for reasons not attributor to you, which shall not include minor scratch marks and/or dents due to the nature of the engraving process. You acknowledge that you have viewed and checked your engraving message to verify the correct spelling and accuracy of the text (and/or characters) at the time you entered your engraving message and placed your order. By clicking the “Confirm” button on the engraving message product page you are confirming that your engraving message is correct. Once your order(s) for an engraved product(s) is submitted, you cannot change your product engraving message.

2.3 Any complimentary sample(s) or gift with purchase (“GWP”) is given on a goodwill basis and may be available for selected product(s) offering only; is subject to qualifying terms and conditions and is subject to stock availability on a first come first serve basis. We reserve our rights to amend the qualifying terms and conditions or substitute the sample(s) or GWP offered with another item(s) of similar value and/ or other services at any time without prior notice. 

 

3. Our contract with you
3.1. Orders
Our acceptance of your order will take place when we send you an order confirmation email.  At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us and for the avoidance of doubt, these Terms will be applicable to the aforementioned contract between us. 
If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because (reasons are non-exhaustive):
•    the product is out of stock;
•    we have identified an error in the price or description of the product;
•    you have exceeded our Maximum Purchase Policy set out below;
•    we have identified an error or duplication in the Gift with Purchase “GWP” offered in the cart;
•    your billing name and address do not match with the credit card used for payment;
•    we need to deal with technical problems with the product or make minor technical changes;
•    we need to update the product to reflect changes in relevant laws and regulatory requirements; or
•    for the general protection of the health and safety of consumers
Please note that we are unable to process delivery of order(s) to a P.O. Box address and countries or cities outside of West Malaysia.

When we have accepted your order(s) via the Site you will be guided to a confirmation page that shows you order number and the total sum deducted from your credit card account. You can print this page for your own reference, or alternatively wait for our acceptance email titled “Thank you for your purchase" / “Order Confirmation”, which is your “Order Confirmation Email”. This email will show your unique reference number / order number, total sum deducted from your credit card account and details of items purchased, delivery addresses, and packaging options, which you should keep for your records.
If you have any questions about an order(s), please contact Dior Beauty Service Hotline using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.

3.2. Price and Payment

Prices shown on the Site are in Malaysian Ringgit and are inclusive of all applicable taxes, but do not include delivery fees (if applicable). We take all reasonable care to ensure that the price of the product(s) shown on the Site is correct but in the unlikely event that the product(s) are incorrectly priced, we will use our best endeavours to contact you for your instructions before we accept your order(s) through the contact details you have provided to us and, if we are not able to contact you (for example, the contact details you provided to us is incorrect), you may write Dior Customer Service. If we accept and process your order(s) where a pricing error is obvious and could reasonably have been recognized as a mispricing, we may end the contract, refund you any sums you have paid for the order(s) and require the return of any product(s) provided to you.
You can pay for products using the following payment options:
CREDIT CARDS ACCEPTED:
•    Visa
•    MasterCard

WE REGRET THAT WE ARE UNABLE TO ACCEPT:
•    Bank Transfers
•    E-wallets

Please be informed that at this time, we do not offer gift cards or vouchers. You are required to pay for the product(s) before we dispatch them.

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.3. Invoice

3.3A As relevant to the period prior to 1 August 2024: For purchase of products on the Site with order(s) placed prior to 1 August 2024, invoice is available upon request for all order(s) and if you would like to request an invoice for your order(s), please contact Dior Customer Service and we will process your request.

3.3B As relevant to period on and after 1 August 2024, following your purchase of the products through the Site, an e-mail will be generated and sent to you confirming your order purchase and order fulfilment (“E-mail”). In that E-mail, you may request for an electronic invoice for the purchased products provided that any such request is submitted within 72 hours from the date of that e-mail (“Deadline’). Instructions on how to request for electronic invoice and the corresponding timeline, opt-in features and other related information will be set out in the E-mail. We regret that after the Deadline, you will no longer be able to request for an electronic invoice for the products purchased. We reserve our rights to change the order of documentation exchange, opt-in features, content of the E-mail and Deadline. 

We will inform and/ or direct you to the relevant e-invoicing platform (and/ or related Platform or website) as applicable. 

3.4. Maximum Purchase Policy

To the extent permitted by laws and for the purposes of managing of stock planning, we regret that you are limited to place order(s) for any products to no more than three (3) units of any item per order.

3.5. Order Cancellations

Occasionally, order(s) or part(s) of an order may be cancelled by our system for various reasons including but not limited to the following:
•    the product(s) is not available;
•    payment information cannot be processed;
•    the order cannot be delivered to address provided;
•    duplicate order(s) was placed by the system; or
•    the order(s) or part(s) of the order may result in the violation of the Terms.
If your order(s) is cancelled by us, you will receive an email explaining the reason for the cancellation. Your original payment method will be refunded for the appropriate amount corresponding to the cancelled order(s) or part(s) of the order.
Once your order(s) is placed we are unable to accept any changes to the order(s) including delivery address.
Once your order(s) has been confirmed, no further changes can be made to the order(s) including the shipping address. We advise you to carefully review and if required, modify your order(s) before submitting your payment.

3.6. Exchange Policy

We do not accept any exchange of shade, size or product(s) placed on Dior.com once your order is placed. If the product(s) you have bought from the Dior.com is damaged, faulty or incorrect, see condition 5.2.

 

4. Delivery

To the maximum extent permitted by laws in Malaysia, we may change provisions relating to our delivery terms and charges, for example in the event we change our delivery partner, without notice to you. We have the sole discretion in choosing our logistics partners, changing our logistics partners and/ or terminating services of our logistics partners, without notice to you. 
In any event, any deliver charges to be borne by you or to be charged to you will be notified to you or be made in communications to you, or as apparent through our Website when you make purchases through it. 

4.1. Delivery Terms and Charges
We offer complimentary delivery for orders of RM250 and above. A standard delivery fee of RM15 applies to orders below RM250 for West Malaysia, and RM30 for orders below RM250 for East Malaysia. 

Subject to the following conditions, we use our reasonable commercial endeavours to procure that your order(s) will be delivered within 5 – 7 business days (West Malaysia) and 5 – 14 business days (East Malaysia) from the date your order(s) is accepted by us :-
•    All order(s) will only be processed and shipped on weekdays (Monday to Friday only, not including Public Holidays).
•    Shipping may take additional time due to Public Holidays and/or extreme weather conditions.
•    Additional time may be required for shipping of engraved products(s).
•    We will ship your order(s) to the delivery address you have provided in your account in Dior.com. Dior is not liable for any loss or delay arising from the incorrect address provided. Time is not of the essence for any contract existing between us. 
•    Delivery to remote and rural areas may require a minimum of 2 additional days.
•    All order(s) must be signed for and acknowledged receipt upon delivery.
For more information, please see our FAQs on Shipping.

4.2. Delivery Status

A tracking number will be provided to you on your Shipping Confirmation email (which could be a separate e-mail from us, or the E-mail) which will be sent to you via electronic mailing, once your order is shipped out from our warehouse for cross border SG-MY transit. Once arrived in our designated warehouse in Malaysia, Ninjavan delivery partner or other partner/s (“logistics provider”) will pick up your order to prepare for delivery. You can enter your tracking number at our logistics provider’s website to track your order – please note that we may, without additional notice given through the Site, change our aforementioned logistics provider and we will endeavour to communicate to you, whether via the Shipping Confirmation e-mail, the E-mail and/or other means, our delivery partner and any delivery instructions applicable to your order(s). 

4.3. Delivery Addresses

Unless indicated otherwise during the ordering process, we will deliver your order(s) to the delivery address you have provided in your account information on the Site.

Unless otherwise amended, we generally deliver to Malaysia addresses only and we will take all reasonable care to deliver your order(s) to the address provided by you on the Site. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect information entered by you. Time is not of the essence. 
 

4.4 Ownership and Responsibility

We will take all reasonable care to deliver your order(s) to the address provided by you on the Site. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect, incomplete and/or obsolete information entered/ provided by you, or as a result of delivery to person(s) at the delivery address but who may not be authorized to receive goods on your behalf. 

If you are not at the delivery address to receive and sign for your order(s) upon delivery, our logistic provider will contact you to arrange for a second delivery (and in the case such second delivery remains unsuccessful, the products ordered may be returned to our designated warehouse). Any liability for and request by you pertaining to the delivery of your order(s) is between you and the logistic provider. We expressly do not indemnify you for fault, mistakes, act and/or omissions of our logistic provider under any circumstances. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order(s) unattended at the delivery address without any person to acknowledge receipt of the same. Delivery of your order(s) is deemed completed upon receipt by any person at your delivery address (whether or not authorized by you). We do not and will not verify the identify and authority of the person receiving order on your behalf. 

The ownership of the product(s) will pass to you once we have received payment in full for the product(s) and the delivery fees (if applicable).

5. Your rights to end the contract
You may have the right to end your contract with us and return to us the product(s), subject only to the following circumstances:

• if we have materially breached the provisions of this Terms and as a consequence of which, you have suffered a direct and quantifiable loss directly attributable to our breach; 
• Our inability to manufacture or import the products; or 
• if the products you have ordered or purchased is inherently defective or damaged (“Alleged Defective Products”). 

We reserve all rights to inspect the Alleged Defective Products and to verify the authenticity thereof. Any returned products which are found to be fake, a counterfeit, or not purchased through us via the Site, will be destroyed without any compensation to you and, in that event, you are not entitled to any indemnity, replacement or demands, GWP (Gift with Purchase) or any other goods, offerings and/ or services from us. We also reserve all rights to take legal action against you for participating, engaging or otherwise permitted the sale and distribution of fake or counterfeit products, or to engage in illegal or unauthorized resale of any products manufactured by Parfums Christian Dior or any subsidiaries or affiliates of LVMH Moet Hennessy Louis Vuitton SE, whether or not you purchase the products through the Site.  

5.1 Ending the contract because of our material breach of these Terms 
Without limiting any other provisions in these Terms, if you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any product(s) which have not been provided to you due to our breach of these Terms or our inability to provide the product(s):  

For illustration purposes only, the reasons may be:

• we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
• there is a risk that supply of the products may be significantly delayed because of events outside our control;
• we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
• you have a statutory right to end the contract which are not capable of being varied or carved-out through contractual negotiations between us. 

5.2 Ending the contact in the event that there is an inherent defect of the product(s):

We will provide you with product(s) that are in conformity with your successful order(s).
Please notify us within 10 days from the delivery date of any damaged, faulty, missing or incorrectly supplied product(s) or if the item(s) listed on the dispatch note do not match those contained in your delivery package by calling Dior Customer Service at 1300 22 8866 (between Monday to Friday 9.00am – 5.00pm excluding Public Holidays) or by sending an email to: onlinecare.my@dior.com.my with your order(s) details.
To ensure prompt resolution, please provide us your name and your order number and keep the delivery box, packing materials, and the damaged/faulty/incorrect items for return. The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact.
If you wish to return damaged, faulty or incorrect item(s) purchased from the Site (“Returned Item(s)”) through our appointed logistic provider, we will arrange to collect them from you and we will bear the shipping costs for collection of the Returned Item(s). For any return via our logistic provider, please make a request by contacting Dior Customer Service.
If you wish to make a return using other method, please note that you will be responsible for all applicable costs and charges involved and we will not bear the shipping costs.
 

6. How to make a return

To the extent we allow for your purchases to be returned to us - which we have the sole discretion to determine if your purchases can be returned and/ or refunded – the following procedures shall be followed by you:

To return your order(s):
(a) Contact Customer Service
Contact Dior Customer Service at 1300 22 8866 (Monday to Friday between 9.00am – 5.00pm excluding Public Holidays) OR by sending an email to: onlinecare.my@dior.com.my to make a request for return.
Dior Customer Service will assess the issue and assist you with the return.
(b) Complete the Necessary Documentation
Our Customer Service will instruct you to fill-in the necessary Return Form with a picture of the Returned Item(s).
(c) Returning an Item
The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Products and all complimentary items must be returned to our Dior Head Office with a duly signed and completed Return Form at the following address within 7 business days (West Malaysia) or 10 business days (East Malaysia) from the day we accept your return request(s) through our Dior Customer Service:-
  c/o LVMH PERFUMES & COSMETICS (M) SDN BHD
  No. 3A-3, Level 3A, Menara Milenium,
  8, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur
  Attn: Customer Care Online
If you opt for the complimentary return via our logistic provider, please:
(i) request for a “Return Label” from our Customer Service team and arrange with our Customer Service team for a pick-up time of the Returned Item(s);
(ii) pack the Returned Item(s) together with the Return Form in the reusable Dior Outer Box that you received with your order(s) in;
(iii) insert the Dior Outer Box into the Ninjavan Flyer that you have received your order(s) in;
(iv) print the “Return Label” sent to you via email and affix it on the Ninjavan Flyer; and
(v) lastly, remember to keep a record of the pick-up details for the Returned Item(s). A tracking number will be given to you upon pick-up.
If you are using other method to return the Returned Item(s) to us, kindly ensure you obtain a Proof of Postage from the relevant service provider and provide the same to us as proof that you have returned the product(s).
Upon our receipt of the Returned Item(s), they will be assessed by Dior Customer Service and we will contact you to arrange for a refund.
(d) Processing the Refund
We will endeavour to process the approved refund within 10 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team.
All refunds will only be made against the original credit card used for the purchase.
Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.

WE RESERVE ALL RIGHTS, PERMITTED UNDER THE LAWS OF MALAYSIA OR THE LAWS OF ANY OTHER JURISDICTIONS AS APPLICABLE TO YOUR PURCHASES, TO REJECT ANY RETURN AND/ OR REFUND REQUEST (OR EQUIVALENT AND RELATED REQUEST/S). 

 

7. Your obligation and responsibility

7.1 When accessing or using the Site, you shall fully comply with these Terms and act in accordance with all applicable laws and in good faith. You are not allowed to make any change or alteration to the Site or any content or services that may appear on this Site at all times.

7.2 Children below 18 years of age are not permitted to use the Site and/or place any order(s) on the Site. When you use the Site and/or place an order(s) on the Site, you confirm that you are above the age of 18 years and are legally eligible to enter into binding contracts. We reserve the right to terminate your access to the Site immediately if we discover that you are under the age of 18 years at any time.

You are responsible for maintaining the confidentiality of your account (including username and password) registered on the Site. At all times, you shall be responsible for all activities that occur under your account on the Site.

7.3 Save as otherwise permitted by law and without limiting any other provisions herein: (a) in respect of the processing of personal data relating to a minor (i.e. individuals under 18 years of age, “Minor”), please note that we require the consent from the Minor’s parent or guardian or person who has parental responsibility over the Minor; and (b) in respect of the processing of personal data relating an individual who is deemed incapable of managing his/her own affairs (“Special Person”), please note that we require consent from the person appointed by a court to manage the Special Person’s affairs or the person who has been legally or validly authorised to act on the Special Person’s behalf.

 

8. Intellectual Property

8.1 All information and content available on the Site including but not limited to trademarks, logos, designs, features, functions, texts, graphics, images, videos, software, music and sounds, and the compilation and organization thereof (collectively to be referred to as "Content") is our property or the property of our affiliates, partners or licensors.

 

9. Disclaimer and Limitation of Liability

9.1 You are responsible for maintaining the confidentiality of your account (including username and password) registered on the Site. At all times, you shall be responsible for all activities that occur under your account on the Site.

9.2 Without prejudice to the generality of Clause 9.1, Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd do not make any representation or warranty:

• regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Site and/or the Interactive Services;
• regarding the security of any information transmitted by you or to you through the Site and/or Interactive Services;
• that Site and/or the Interactive Services will be provided uninterrupted, secure or free from errors or omissions;
• that the Site and/or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file; or
• that the Site and/or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file; or

9.3 To the fullest extent permitted by law, Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd will not be liable for any damages of any kind arising out of or in connection with the use of the Site and/or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, loss of income, profit revenue or goodwill, loss of or damage to property and claims of third parties.

9.4 Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd will not be liable for any claim arising out of your incorrect or improper use of any part of the Site or any goods, products or services offered by or purchased through the Site, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.

9.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions in Malaysia, Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd are not liable for any claims arising from your use of non-Parfums Christian Dior branded products.

9.6 Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd have no responsibility and assumes no liability for any unaffiliated sites to which the Site and/or the Interactive Services are linked.

 

10. Indemnification

To the extent permitted by the laws of Malaysia, you agree to defend, indemnify and hold harmless Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd (and our affiliates, officers, directors, agents, licensors, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees, arising out of:

• your use of and access (or anyone acting under your account) to the Site and/or the Interactive Services;
• a breach of your representations and warranties set forth above;
• your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or
• any claim in connection with any information submitted by you that caused damage to a third party.

10.2 This indemnity will survive the termination of these Terms and your use of the Sites and/or the Interactive Services.

 

11. Force Majeure
11.1 We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract caused by events that are beyond our reasonable control (“Force Majeure Events”).
Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

• strike, lockout or other forms of protest;
• civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
• fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
• inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
• inability to use public or private telecommunications systems;
• acts, decrees, legislation, regulations or restrictions of any government or public authority;
• failure or accident in maritime or river transport, postal transport or other type of transport;
• interruption, blackout or delays for any transmission over the Internet and electronic mail due to internet traffic, or incorrect data transmission due to the public nature of the Internet; 
• hacking of our computer systems or information systems affecting your order and/or the operations of these Site; 
• unauthorized access of your personal data by a third party; 
• a data breach by any third party; 
• insolvency, or a force majeure event occurring on the part of or impacting our logistics provider; 
• pandemic, epidemic and/or governmental measure restricting, affecting or otherwise disrupting the purchase, delivery, processing, management of the Site and any commercial transactions arising out of or through the Site; or
• other similar or different contingencies beyond our reasonable control.

It shall be understood that our obligations deriving from any contract are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period until the Force Majeure Event is removed to  ulfil these obligations.

 

12. Use and Disclosure of Personal Data
12.1 We will use the personal information you provide to us: (a) to supply the product(s) to you;
(b) to process your payment for the product(s);
(c) to improve our services
(d) to understand your purchase preferences and analyse your past purchase behaviour; and
(e) if you agreed to this during the ordering process, to provide you additional information and promotions from us, our business partners and/or our advertisers. If you do not wish to receive this additional information, you may contact Dior Customer Service at any time.

12.2 We will only disclose your personal information to third parties where the law either requires or allows us to do so.

12.3 Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, placing an order(s), make payment for purchasing product(s) and when you are otherwise using the Site.

 

13. Other Important Terms
13.1 You acknowledge and agree that these Terms constitute the complete and exclusive contract between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

13.2 Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

13.3 We may transfer our rights and obligations under these Terms to another person or organization. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. This contract is between you and us. No other person shall have any rights to enforce any of its Terms unless with our written consent.

13.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, such invalidity or unenforceability shall not render these Terms invalid or unenforceable as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

13.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.6 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the laws of Malaysia, without giving effect to any principles of conflict of laws. By using the Site, you agree that the courts of Malaysia shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.

13.7 You acknowledge that time is not of the essence in any dealings, agreements or contracts between us. 

13.8 If any provision of this Terms is or becomes illegal, invalid or unenforceable in any respect under the applicable law of any jurisdiction, it shall be deemed to be severed from these Terms and we shall use all reasonable endeavours to replace such provision with one having an effect as close as possible to the deficient provision, including, if required, any reduction in the duration or scope of any restrictive covenant herein in order to give effect to our commercial agreement that such restriction be legally enforceable to as full an extent as is legally permissible. The remaining provisions will remain in full force in that jurisdiction and all provisions will continue in full force in any other jurisdiction and effect. This shall also apply if a gap or omission becomes apparent in these Terms.

 

14. Disclaimer and Limitation of Liability
14.1 To the extent permitted by the laws of Malaysia, we are providing the Website, its content and any interactive services which form part of the Website (“Interactive Services”) on an as-is basis and makes no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Website or Interactive Services, the information, content, materials or products, included on the Website or as part of the Interactive Services. You should not act on any data or information posted on the Website or Interactive Services without first independently verifying its contents.

14.2 Without prejudice to the generality of the above clauses, we do not make any representations or warranties:
- regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Website or the Interactive Services;
- regarding the security of any information transmitted by you or to you through the Website or Interactive Services;
- that the Website or the Interactive Services will be provided uninterrupted, secure or free from errors or omissions; or
- that the Website or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file.

14.3 To the extent permitted by laws of Malaysia or elsewhere, we will not be liable for any damages of any kind arising out of or in connection with the use of the Website or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

14.4 We will not be liable for any claim arising out of your incorrect or improper use of any or any goods, products or services offered by or purchased through the Website, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.

14.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, We are not liable for claims arising from your use of non-Parfums Christian Dior branded products. This will not limit any claim you may have against the product manufacturer under consumer protection laws.

14.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, We are not liable for claims arising from your use of non-Parfums Christian Dior branded products. This will not limit any claim you may have against the product manufacturer under consumer protection laws.

 

15. Specific Provisions and General Terms for Usage and Access to our E-Invoicing Platform or other related Platform

15.1 Without limiting any other provisions in these Terms, the following terms and conditions (“Terms and Conditions”) shall govern your access to and use of the e-invoicing Platform (“E-Platform”), operated and/ or managed by the Company. The Terms and Conditions also govern any and all communications between the Company and you, as well as any services made available to you through, arising out of or in connection with the Platform (“Services”). 

15.2 All references in these Terms to Platform shall include a reference to the E-Platform. 

15.3 All reference to Terms in this Terms shall include a reference to the Terms and Conditions. They are use interchangeably unless the context requires otherwise. 

15.4 Subject to the terms and conditions contained herein, and to the extent necessary, we grant you a non-transferable, non-exclusive licence to use the Platform, the Services and all information relating or contained thereto, made available to you by us in connection with these Terms and Conditions (collectively referred to as “Platform/Information”, reference to “Platform/Information” shall include any part thereof). 

15.4 You shall not and shall not attempt to:
(a) use the Platform/Information for any purposes other than for the purpose of these Terms and Conditions;
(b) use the Platform/Information in any unlawful manner, for any unlawful purpose, or in any
manner inconsistent with these Terms and Conditions;
(c) commercially exploit, misuse or abuse the Platform/Information in any manner whatsoever or otherwise compromise the integrity of our software or systems;
(d) transmit or distribute a virus or any other type of malicious code to or through the Platform/Information;
(e) collect or harvest any information from the Platform/Information save and except
information collected through the normal use of the Platform/Information;
(f) carry out any activity or use the Platform/Information in a way which may:
i. interfere with the proper working of the Platform/Information or otherwise affect the
performance or functionality of any computer facilities related to the
Platform/Information;
ii. interfere with or circumvent the security features of the Platform/Information or any
related website, other website, or the Internet;
iii. damage, disable, overburden, impair or compromise our systems or security;
or
iv. interfere with other users’ use and enjoyment of Platform/Information; and/or
(g) engage in any conduct which will violate any law or infringe our Intellectual Property
Rights (hereinafter defined) or those of any third party in relation to your use of the
Platform/Information.

15.5 To the maximum extent permitted by law and subject to the provisions of the Consumer
Protection Act 1999 (“CPA”) (where you are dealing as a consumer under the CPA), the
Platform/Information are provided on an “as is” and “as available” basis, with all faults and
without warranties or conditions of any kind, and the Company hereby disclaims all warranties
(express or implied) and conditions with respect to the Platform and Services. Without limiting
the generality of the foregoing, the Company and its Affiliates do not guarantee, represent or warrant:
(a) that the Platform/Information will meet your requirements;
(b) that your use of the Platform/Information will be uninterrupted, timely, secure or error-free;
(c) the timeliness, adequacy or completeness of the Information contained in the Platform/Information; and/or
(d) that the Platform/Information are free from any computer virus or other malicious, destructive or corrupting code, agent or program.

15.6 Liability of the Company and/ or its Affiliates: To the maximum extent permitted by law and subject to the provisions on the CPA:
(a) in no event shall the Company and/ or its Affiliates be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever whether or not
such losses were reasonably foreseeable or the Company and/ or its Affiliates had been advised of the possibility of you incurring the same; and
(b) in any event, the Company and/ or its Affiliates maximum and cumulative total liability (including any liability for acts and omissions of its employees, representatives, personnel, agents and/or subcontractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses however arising under these Terms and Conditions shall not exceed RM500.

15.7 You acknowledge and agree that the Company and/ or its Affiliates, and their respective suppliers, contractors, partners and/or licensors (if any), shall own and retain all rights, titles and interests in, to and under (a) patents, registered designs, designs, copyrights and all other intellectual or industrial properties in connection with the Platform and/or the Services, including without limitation know-how,
inventions, and trade secrets (and all copies and derivative works thereof, by whomever produced); and (b) all of its respective names, service marks and logos, trade names and any other trademarks (collectively be referred to as the “Intellectual Property Rights”). Nothing in these Terms and Conditions shall transfer or assign any such Intellectual Property Rights to you.

15.8 You shall not use the Platform and/or the Services and any other properties in which any of the
Intellectual Property Rights subsist except only to extent necessary for the purpose of and to the extent permitted by these Terms and Conditions.

15.9 “Confidential Information” means all information of any kind, whether in machine readable or
visually readable form, oral or otherwise and whether or not labelled as “Confidential”, that are made available by or on behalf of the disclosing party to the receiving party for the purposes relating to or in connection with these Terms and Conditions. “Confidential Information” shall not include information that: (i) was, at the time of its disclosure, already in the possession of the receiving party and such party can establish, through reasonably sufficient and credible competent evidence, such prior possession; (ii) is independently developed by the receiving party, (iii) is or becomes generally available to the public other than as a result of a breach of these Terms and Conditions by the receiving party or its Representatives (hereinafter defined); or (iv) becomes available to the receiving party on a non-confidential basis from a source other than the disclosing party or its Representatives; provided, however, that such source is not to the knowledge of the receiving party bound by a confidentiality agreement or other legal or fiduciary obligation of secrecy to the disclosing party.

The receiving party shall not disclose the Confidential Information or any part thereof to any person except (i) where such disclosure is required by law or the regulations of any securities exchange; (ii) where such disclosure is permitted under these Terms and Conditions; (iii) to their respective employees, agents, service provider, personnel and/or legal, financial and/or accounting advisors (collectively, “Representatives”) who have a definite need to know such Confidential Information for the purpose of these Terms and Conditions; and/or (iv) with prior written approval of the disclosing party. In the event that any Confidential information is disclosed to any third party and/or Representatives in accordance with this Clause, the receiving party shall ensure that such third party and/or Representatives have been duly apprised of the requirements of this Clause and are or will be bound to keep such Confidential Information confidential as required in these Terms and Conditions.

15.10 All Confidential Information shall solely be used for the purpose of these Terms and Conditions.

15.11 The Company and/ or its Affiliates shall have the right at any time to change or discontinue any aspect or feature of the Platform and/or the Services, including, but not limited to, content, hours of availability, and equipment or device needed for access to and use of the Platform and/or the Services.

15.12 Maintenance, updating and/or upgrading works may be carried out on the Platform from time to
time. The Platform and/or the Services may not be available during the maintenance, updating and/or upgrading works and we shall not be held responsible or liable in any manner whatsoever for such unavailability.

15.13 The Platform may contain links to other independent third-party platforms. Such third-party
platforms are not under the Company’s and/ or its Affiliates’ control, and we are not responsible for any information contained therein. The inclusion of such a link or reference does not imply the endorsement of, or association with, the platform by the Company and/ or its Affiliates, or any warranty of any kind, either express or implied. If you decide to access any of the third-party platforms, you hereby agree to do so entirely at your own risk.

15.14 Without prejudice to any other rights the Company and/ or its Affiliates may have under these Terms and Conditions or at law and to the maximum extent permitted by law, the Company and/ or its Affiliates may immediately terminate these Terms and Conditions or suspend your use of or deny your access to the Platform and/or the Services without notice if the Company determines in its sole discretion, that there is a good reason to do so, including but not limited to having reasonable grounds to suspect that you have breached any of the provisions contained in these Terms and Conditions.

15.15 Upon termination of these Terms and Conditions and during any suspension, (a) all rights granted to you under these Terms and Conditions shall cease; (b) you must immediately cease all activities authorised by these Terms and Conditions; and (c) when requested, you shall return to the Company or destroy all Confidential Information.

16. Miscellaneous 

16.1 If any term, condition, stipulation, provision, covenant and/or undertaking of these Terms (“Provision”) is to any extent illegal, otherwise invalid, or incapable of being enforced, such Provision shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable Provision shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable Provision.

16.2 These Terms shall be governed by the laws of Malaysia. 

16.3 We may transfer, assign, novate, and/or sub-contract any or all of our rights and obligations under these Terms and Conditions to our affiliates or a third party. In such event, we shall be entitled to disclose or transfer your data and information to a prospective or actual transferee, assignee or sub-contractor. 

16.4 All rights and remedies provided under these Terms  are cumulative and not exclusive of the rights, powers or remedies provided by law independent of these Terms, unless otherwise provided under these Terms. Any express statement of a right or remedy shall be without prejudice to any other rights and remedies which are available to the relevant party.

16.5 Without limiting any other provisions in these Terms, the Company shall have the right at any time to add, delete, amend, or modify these Terms, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for access and use. Such addition, deletion, amendment, or modification shall be effective immediately upon notice thereof, which may be given by means of, including, but not limited to, posting on the Platform, or by electronic or conventional mail, or by any other means by which you obtain notice thereof. Any use of the Website by you after the issuance of such notice shall be deemed to constitute acceptance of these Terms with such addition, deletion, amendment, or modification.

(Last updated: September 2024)