Legal terms

Dior is pleased to welcome to you to the Parfums Christian Dior website at www.dior.com/en_nz/beauty/ (the "Website"). The Website is published and maintained by LVMH Perfumes & Cosmetics Group Pty Ltd for Parfums Christian Dior (together, referred to as "we", "our", "Parfums Christian Dior" and/or “Dior” in these Terms).

This section of our Site sets out our General Terms and Conditions of Sale (“Terms”). including our delivery and returns process, which is further detailed in our Delivery and Returns Policy.

These Terms apply to all sales of products made to you, the customer, via the Site. Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end this contract, what to do if there is a problem and other important information.

By using the Site, you confirm that you agree to these Terms. If you do not agree to the Terms, please cease using the Site immediately.

We reserve the right to make changes to these Terms at any time by updating this page on the Site and the new version of the Terms will apply to any offer or order placed on the Site after the new version has been posted. We therefore advise you to make sure you agree with the Terms each time you use the Site.

Our Site is solely for the promotion of our products in New Zealand. Unfortunately, we do not accept orders from nor deliver to addresses outside New Zealand.

1. Information about us and how to contact us

We are LVMH Perfumes & Cosmetics (NZ) Limited, our registered address at c/- PricewaterhouseCoopers, Level 26, PWC Tower, 15 Customs Street West, Auckland, 1010, New Zealand, NZBN 9429038280726. You can contact us through our Customer Service Team which is available to you as follows:

Opening hours: Monday to Friday 11:30am - 7:30pm NZDT, excluding New Zealand Bank/Public Holidays

Customer service hotline: +64 9802 4861

Email address: contact@diorbeauty.nz

Online Contact form

Store Locator

If we have to contact you we will do so by telephone or by writing to you at the email address or phone number you provided to us in your order.

If you are a job applicant, please email: hr-team@au.lvmh-pc.com.

You may also contact us at contact@diorbeauty.nz for any data protection related matters. Please also refer to our Privacy Policy for more information.

2. Our products

The images of the products on our Site are for illustrative purposes only and although every effort is made to display colours/shades accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

3. Our contract with you

3.1 Orders

Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.

If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:

• the product is out of stock;
• we have identified an error in the price or description of the product;
• you have exceeded our Maximum Purchase Policy as set out below;
• your billing name and address does not match that of the credit card used for payment;
• we need to deal with technical problems with the product or make minor technical changes; or
• we need to update the product to reflect changes in relevant laws and regulatory requirements.

When we have accepted your order, you will see a confirmation page that provides you with your unique confirmation number and the total amount deducted from your credit or debit card, Paypal account, Afterpay account or Apple Pay. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Order # Confirmed". This is your Order Confirmation/Invoice. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.

If you have any questions about an order, please contact our Customer Service Team using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.

3.2 Price and Payment

Prices shown on the Site are in New Zealand Dollars and are inclusive of New Zealand GST, but do not include any applicable delivery fees. Prices are subject to change effective immediately upon posting of such price changes to the Site. We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

You can pay for products using the following payment options:
CREDIT / DEBIT CARDS ACCEPTED:

• American Express
• MasterCard
• Visa
• Afterpay
• PayPal
• Apple Pay

WE ARE SORRY, WE DO NOT ACCEPT:

• Google Pay
• Cheques
• Postal Orders
• Bank Transfers

We are sorry, but at this time, we do not offer gift cards. You must pay for the products before we dispatch them.

IMPORTANT INFORMATION:

Credit card payments are subject to verification and authorization by the card issuer. If the card issuer does not authorize payment, we will be unable to conclude any contract with you. PayPal and Afterpay payments are subject to verification and authorization by PayPal and Afterpay.

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.3 Maximum Purchase Policy

We regret that we must limit any orders to no more than three (3) units of any item per order.

3.4 Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• item(s) not available;
• difficulty in processing payment information;
• cannot deliver to address provided; or
• duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount. Once your order is placed we are unable to accept any changes to the order including delivery address.

If you wish to cancel your order prior to dispatch please call our Customer Service Team on +64 9802 4861 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Delivery and Returns Policy which is set out below and in our FAQs.

4. Delivery

4.1 DHL Express Courier Delivery

We offer complimentary DHL Express Courier delivery from Australia to New Zealand street addresses for orders of $100 or more. Delivery is usually within 1-2 days for metro delivery and 2 – 3 business days for non-metro area and remote delivery from the date your order is accepted and processed by us. Business days are Monday through Friday excluding New Zealand bank/public holidays. A delivery cost of $10 applies for orders under $100.

DHL Express is not able to deliver to P.O. Box addresses.

We will publish as soon as practicable DHL Express notices of known delays or possible delays in the delivery of orders due to events beyond our control – please see our FAQs on Shipping.

All orders require a signature upon delivery. If you are not there to receive and sign for your parcel upon delivery, DHL Express will leave a Delivery Attempt Card in your mailbox with your tracking number for you to call to arrange a redelivery or alternate address for delivery of your parcel. To ensure secure and undamaged delivery of your order, DHL Express will not be able to leave your order 'hidden' at the delivery address.

If you do not collect the products from the delivery depot then either we or DHL Express will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we reserve our right to seek damages and all other costs related to the recovery.

4.2 DHL Express Delivery Notifications

Once your order is processed and picked up from our warehouse, DHL Express will notify you by SMS text message and keep you informed of the status of your parcel. You will receive a delivery notice SMS text message to confirm your delivery day and time for you to confirm the address or provide an alternate delivery address for your parcel.

4.3 Shipping Addresses

We will take all reasonable care to deliver to the address given. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect shipping address data entry by you.

4.4 Ownership and Responsibility

You will be responsible for the products once they have been delivered to the address you have provided or an identified person take delivery of the product on your behalf.

The ownership of the products will pass to you once we have received payment in full.

4.5 Customs Charges – Custom Duty payable for purchases valued over NZD$1000

If you buy goods valued over NZD$1000, you’ll have to pay duty and GST when the goods arrive in New Zealand. Please see more information here. By purchasing goods valued over NZD$1000, you acknowledge that you are responsible to pay duty and GST charges to New Zealand Customs and to complete any customs documentation required, which will cause a delay in the delivery of your order. Parfums Christian Dior will not be liable for any customs charges. Customs charges will not be refunded or reimbursed if you choose to return and refund your goods.

5. Your rights to end the Contract

You may have the right to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.

If what you have bought is damaged, faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get your money back), or exchange the item, see condition 5.3. For more detailed information, please also refer to our Delivery and Returns Policy.

If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.

If you have just changed your mind about the product, see condition 5.2. You may be able to get a refund if you are within the returns period specific in our Delivery and Returns Policy, exclusions (for example, engraved products may not be returned unless the engraved product is damaged or faulty).

Nothing in your contract with us is intended to limit or exclude your rights under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993.
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5.1 Ending the Contract because of something we have done or are going to do

If you end the Contract for a reason set out below, the Contract will end immediately and we will refund you in full for any products which have not been provided.

The reasons are:

• we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
• there is a risk that supply of the products may be significantly delayed because of events outside our control;
• we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
• you have a legal right to end the contract because of something we have done wrong.

5.2 Your right to change your mind

Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied, or you otherwise change your mind, you can return your order and receive a refund in accordance with our "cooling-off period" which is within thirty (30) days after the day the products were delivered to you. Please note you must return the products to us within seven (7) days of contacting our Customer Service Team to arrange the return. The products must be returned unopened and unused. We recommend that you use the original packaging for returning the order. Engraved products are not eligible for return and/or refund.

5.3 If there is a problem with the product

Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Service Team +64 9802 4861 (Monday - Friday 11:30am - 7:30pm NZDT excluding New Zealand Bank/Public Holidays) or by emailing us at contact@diorbeauty.nz with your order details. To ensure prompt resolution, please provide your name and the order number and keep the box, packing materials, and the damaged items for returning to us.

We are obliged to provide you with products that are in conformity with this contract.

Under the New Zealand consumer laws, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. During the expected lifespan of your product your legal rights entitle you to the following:

• if your products are faulty, you may choose to receive a full refund, exchange or a replacement for those products.
• if your products are faulty within the first 6 months after the products have been delivered to you and cannot be repaired or replaced, you may choose to receive a full refund or a replacement for those products, in most cases.

You must return the products to us within seven (7) days of contacting our Customer Service Team. The return parcel must be lodged at your nearest NZ Post Office shop within this period using the NZ Post Prepaid Return bag that we will mail to you.

Please note that if you return products more than 30 days after the date they were delivered to you, then we may make a deduction from any refund for use you have had of those products since delivery.

If you wish to exercise your legal rights to reject products you must post them back to us. Our Customer Service will mail the NZ Post Prepaid Return bag, which will be pre-labelled for you to return the goods in the original outer box we delivered the goods in. Please call Customer Service using the contact details in condition 1 for the NZ Post Prepaid Return bag.

Please ensure you obtain a Proof of Postage when you return the products to your nearest NZ Post Office shop. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel.

6. How to make a return

If you are entitled to return products under condition 5, you may return your order free of charge via NZ Post using a Prepaid bag that Customer Service will mail to you.

6.1 To return your order:

a) Contact Customer Service

Contact Dior Customer Service on +64 9802 4861 (Monday – Friday 11:30am - 7:30pm NZDT, excluding New Zealand Bank/Public Holidays). Customer Service will assess and validate the return, and, if applicable, mail a NZ Post Prepaid bag to you to return the Dior parcel..

b) Complete the Necessary Documentation

Download, print and complete the PDF Returns Form, which can be accessed by clicking here with all required information to be filled out. Please ensure you enclose the Return Form with the return parcel.

c) NZ Post Pre-paid Bag

The NZ Post Pre-paid Satchel will be labelled to return the parcel to the Parfums Christian Dior Boutique in Commercial Bay, Auckland for processing the return with Customer Service. On the inside flap of the Dior outer box is a 3M Sealable Strip to use to reseal the parcel and then place it into the NZ Post Prepaid bag to return to the Dior Boutique in Commercial Bay, Auckland.

Please lodge the NZ Post Prepaid bag with your return parcel at any NZ Post shop and remember to obtain & keep the proof of receipt and your tracking number. Your parcel can be tracked online from the New Zealand Post website.

d) Processing the Return

Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via DHL Express. Please allow approximately 2-5 business days for delivery. You will receive a confirmation email notification or phone call from Dior Customer Service.

6.2 Processing the Refund:

If you have returned products because you have changed your mind, we will process the calculated refund within five (5) working days after the day we receive the returned products. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products back to us so therefore please ensure that you retain, and are able to provide, proof of postage. We are unable to exchange returned items if you have changed your mind.

If you have returned products because they are damaged, faulty or incorrect, we will process your refund within five (5) working days after the day we receive your returned products and confirm you are entitled to a refund.

Please note we can only offer exchanges for damaged, faulty or incorrect products that are equivalent or less than the value of the original order. If you request to exchange for a value less than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.

If you have requested an exchange or replacement on your Return Form note, this will be processed within five (5) working days of receiving your returned products. Deliveries of exchanged or replacement products will be completed on the Delivery terms set out above. If the returned goods are engraved, processing of the replacement item may take longer to ship.

Refunds will only be made against the original credit/debit card or Paypal account used for the purchase. You will receive email notification of your refund from our Customer Service Team.

For further information relating to delivery and returns, please visit our Delivery and Returns Policy.

7. Eligibility

When you place an order on our Sites, you confirm that you are over the age of 18 years and are legally eligible to enter into binding contracts. If you are under 18 years of age, you may only place an order with the consent of your parent or guardian. If you are under 18 and do not have consent from your parent or guardian, you must stop using the Site.

8. Governing Law

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the laws of the New Zealand, without giving effect to any principles of conflict of laws.

You agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation

9. Disclaimer and Limitation of Liability

9.1 To the extent permitted by law, Parfums Christian Dior is providing the Website, its content and any interactive services which form part of the Website (“Interactive Services”) on an as-is basis and makes no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Website or Interactive Services, the information, content, materials or products, included on the Website or as part of the Interactive Services. You should not act on any data or information posted on the Website or Interactive Services without first independently verifying its contents.

9.2 Without prejudice to the generality of clause 9.1, Parfums Christian Dior does not make any representation or warranty:

regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Website or the Interactive Services;

regarding the security of any information transmitted by you or to you through the Website or Interactive Services;

that the Website or the Interactive Services will be provided uninterrupted, secure or free from errors or omissions; or

that the Website or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file.

9.3 To the extent permitted by law, Parfums Christian Dior will not be liable for any damages of any kind arising out of or in connection with the use of the Website or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

9.4 Parfums Christian Dior will not be liable for any claim arising out of your incorrect or improper use of any or any goods, products or services offered by or purchased through the Website, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.

9.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, Parfums Christian Dior is not liable for claims arising from your use of non-Parfums Christian Dior branded products. This will not limit any claim you may have against the product manufacturer under consumer protection laws.

9.6 Notwithstanding anything in these Terms, certain legislation, including the Australian Consumer Law, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Parfums Christian Dior, which are Non-Excludable Guarantees and therefore cannot be excluded, restricted or modified except to a limited extent. Such legislation may, for example, impose Non-Excludable Guarantees that goods are of acceptable quality or that services will be rendered with due care and skill (with certain remedies available to consumers for certain breaches of such guarantees). To the extent that such legislation applies, these Terms must be read subject to these statutory provisions and nothing in these Terms is intended to alter or restrict the operation of such provisions.

10. Indemnification

10.1 You agree to defend, indemnify and hold harmless Parfums Christian Dior (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees, arising out of:

• your interference with the Site, including any interactive services;
• your violation of any law or the rights of a third party via the Site (including, without limitation, any copyright, property or privacy right); or
• any claim that any Content you submitted caused damage to a third party

This indemnification obligation will survive the termination of these Terms and your use of the Sites and the interactive services.

11. Force Majeure

11.1 Transmissions over the Internet and electronic mail may be subject to interruption, blackout or delays due to internet traffic, or incorrect data transmission due to the public nature of the Internet. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a contract when caused by events that are beyond our reasonable control (“Force Majeure Events”).

11.2 Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

strike, lockout or other forms of protest or industrial action;

civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;

fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster;

inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;

inability to use public or private telecommunications systems;

acts, decrees, legislation, regulations or restrictions of any government or public authority; or

failure or accident in maritime or river transport, postal transport or other type of transport.

11.3 It shall be understood that our obligations deriving from any Contract will be suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period to fulfill these obligations.

12. Personal Data

We will use the personal information you provide to us:

a) to supply the products to you;

b) to process your payment for the products; and

c) if you agreed to this during the order process, to inform you by electronic message about similar products that we provide, but you may stop receiving this at any time by unsubscribing to the relevant mailing list.

We will only give your personal information to third parties where the law either requires or allows us to do so.

Please see our Privacy and Data Protection Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Site.

13. Copyright and Intellectual Property

All material on the Site including text, images, graphics, layout, and any other information is owned or otherwise provided by us and is subject to copyright and other proprietary rights.

You may not copy, republish, download, adapt, redistribute, create derivative works from, or do any act or thing that would infringe the copyright or other intellectual property rights in the Site or any content on the Site without our express permission.

All trademarks on the Site belong to us or our licensors. Nothing contained in the Site is to be construed as granting any license or right of use in respect of any trademark.

14. Links

References to external websites on the Site are provided to you as a convenience only. We do not assume any responsibility for any other websites including material posted on them or products or services offered on those websites. You agree you must not create any links from other websites to the Site without our express permission.

15. Security

We use physical, electronic, and administrative measures designed to secure the information we hold and our Site from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of our Site and the information we hold also depends on you. In creating your account on the Site or in the context of your job applications, entering a personal password to comply with our security requirements is compulsory. You are responsible for keeping this password confidential.

The transmission of information via the internet is not completely secure. We cannot guarantee the security of information transmitted via our Site. We are not responsible for circumvention of any privacy settings or security measures contained in the Site.

The security measures that we take may be sourced from third party suppliers. If so, those third-party suppliers will have access to monitoring, analysis and auditing information about our websites and systems, as well as information processed on our website and systems.

16. Other Important Terms

We may transfer our rights and obligations under these Terms to another person or organization. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These Terms are governed by New Zealand law and you can bring legal proceedings in respect of the products in the New Zealand courts.

Last updated: April 2024.