Legal Terms and Conditions

LEGAL TERMS AND CONDITIONS (1)

GENERAL SALES CONDITIONS (1)

GENERAL TERMS AND CONDITIONS FOR ONLINE AND DISTANCE SALES

Preamble

 

These General Terms and Conditions of Sale are those of Christian Dior (Suisse) SA, a société anonyme with headquartered at 60 rue du Rhône, 1204 Genève, registered in the Swiss Company Register under no CHE-102.554.847, which can be reached by phone at +41 (0)44 439 5353 or by e-mail at contactdioreu@dior.com  (hereinafter "Christian Dior Couture"). 

Christian Dior Couture creates, designs and distributes worldwide haute couture and ready-to-wear items including, fashion accessories, shoes, leather goods, luxury jewelry for both men and women, home décor and design items, in particular those bearing Christian Dior Couture labels, such as: Christian Dior, Dior, Baby Dior, CD (together, the “Items”). 

Article 1- Scope and acceptance of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to all distance sales of Items made: 

a)    by phone, email, chat, instant messaging etc. with the help of a Sales Associate or of the Customer Service department set up by Christian Dior Couture, accessible via the number referred to in Article 2.3 below (hereinafter "Customer Service") – together purchases made by “Phone”, and 

b)    via Christian Dior Couture’s website (hereinafter the “Site”).   

The Items are intended to be sold exclusively to end buyers who are natural persons, acting exclusively for their personal needs and not directly related to a commercial activity, excluding any resellers or intermediaries acting on behalf of resellers (hereinafter the "Customer(s)" or “You”).  Therefore, the Customer confirms that he/she is acting as a consumer and that he/she does not intend to resell the Items for commercial purposes. 

He/she also certifies that he/she has the legal capacity to enter into these General Terms and Conditions for Online and Distance Sales. 

Orders not complying with these rules could be refused.  

Christian Dior Couture may at any time update and modify the General Terms and Conditions of Sale and Customers will be informed of any such changes in advance. The conditions applicable to the sale of an Item to a Customer are those in effect at the time of the conclusion of the purchase contract. 

With each purchase of an Item, you will be asked to indicate your acceptance of the General Terms and Conditions of Sale in effect, as available via a link on the payment page, by clicking on the payment button. 

Article 2- Purchasing information 

2.1       Item selection and availability

The Customer is informed of the description of each of the Items and of its availability before placing an order or preorder - preorders allow the Customer to order a selection of Items before their commercial launch or release in the market (orders and preorders are referred together below as ‘Order’). 

Some specificities apply to preorders only. These are indicated in each Term, if relevant. The preorders are solely accessible to Customers personally selected by Christian Dior Couture, at its discretion. There is no entitlement for Customers to have access to the preorders.  

If, in spite of the vigilance on the part of Christian Dior Couture, the Item(s) ordered are no longer available, Christian Dior Couture will inform the Customer as soon as possible. 

Christian Dior Couture reserves the right to change the Items offered at any time without notice, but this will not affect the existing Order(s). 

2.2       Information about orders

You may place orders by phone or on the Site. 

Phone orders (if applicable) and Orders on the Site must be placed in English.  

2.3   Orders placed by phone with Customer Service

You may place phone orders by calling Customer Service at +41 (0)44 439 5353 (price of a local call), Monday to Friday from 10AM to 8PM and Saturday to Sunday from 11AM to 7PM, Paris time (except official holidays in Switzerland). 

The order will be transferred directly to the department in charge of preparing the order when your bank debits your bank card.  

You are entering into a contract for any order you place this way. 

2.4   Orders placed through the Site

2.4.1 Selection of Items by Customers

Special orders such as orders for customised items, unique pieces, etc. (not including personalisation) cannot be placed through the Site. If you wish to order special items, please come to one of our stores. 

On the Site, Customers select, enter, and confirm the designation and quantity of the Items they wish to order and the Items are added to their "Cart”. Quantities are limited as per Term 4 below. 

If you have been selected and authorized access to preorders, the selection process of Items is the same as regular orders. However, the offered Items on the Site are subject to availability and the sale contract is concluded in accordance with Term 2.4.4 below.  

Online Customers may freely modify the contents of their Carts, delete Items or change the quantities ordered, or add Items by clicking on the appropriate buttons. 

2.4.2 Placing orders

You must choose the delivery method and provide all the information required to ship the order. This information is: 

-       email address, 

-       first and last name, 

-       street address, 

-       postal code 

-       city 

-       telephone no. 

-       delivery method, 

-       shipping country, 

-       billing address, 

-       delivery or store address where you wish to pick up your order if the selected delivery country has stores that provide this service, and 

-       payment method and payment information. 

If an order is a gift, you may include a card with a personal message.  

You may use your delivery address as the billing address or enter another address. 

Once you have entered and validated all of this information, the price of the Items (as defined in Term 5 below), as well as any delivery costs and the estimated delivery date will display automatically. 

You must verify that your selection is correct before confirming your order. 

To help its Customers spot any errors, Christian Dior Couture provides technical verification means in the form of a standard verification summary check (which verifies whether all the required fields have been filled and whether the characters that were entered are appropriate for the field in question). 

Your order will be summarised again for final verification. 

By clicking “Proceed to payment” you are placing a firm order for the Item or Items in your Cart. 

Please read these General Terms of Sale carefully before submitting your order to us, and proceed by clicking on “Validate my payment and confirm my order”. 

2.4.4 Confirmation of the Order by Christian Dior Couture

Once you have completed the steps described in Term 2.4.2 above, you will be sent an order acknowledgement by email.  Unless expressly indicated otherwise, the acknowledgement of receipt of the order does not constitute acceptance of your order. 

The sale contract is deemed to have been concluded when the Item or Items you ordered is or are shipped and you have received a separate email from Christian Dior Couture informing you that your order has been shipped. 

If you pay with a credit card, the sale contract is concluded when your credit card is debited as provided in Term 6 hereof, even if your credit card is debited before your order is shipped or before acceptance is expressed another way. 

If you pay via PayPal, Apple Pay, or Apple Pay express as provided in Term 6.1, the sale contract is deemed to have been concluded when you confirm your order on the PayPal, Apple Pay, or Apple Pay express site. 

For preorders, the sale contract is concluded when Christian Dior Couture sends you a separate email informing you that the preorder has been confirmed and your prepayment received. 

The acknowledgement of receipt of your order includes the order number, the total amount of the order, delivery cost and delivery date information, and the key features, quantity, and price of the Item(s) purchased. The acknowledgement of receipt also includes a link to the General Terms of Sale. 

2.3       Proof of Order

E-mails or communications by Phone (including via instant messaging) are admissible between the parties, as well as the automatic recording systems used by Customer Service, in particular as regards the nature and date of the Order. 

In addition, Christian Dior Couture shall retain the information relating to any Order for a period of ten (10) years and shall make it available to the Customer upon request addressed by the latter to: contactdioreu@dior.com or to Christian Dior Couture – Service Relation Clientèle – 11 bis rue François 1er - BP39 - 75008 Paris. 

However, it is recommended that the Customer also keeps a copy (in electronic format and/or on paper) of the details relating to his/her Order placed. 

Article 3 – Refusal of an Order

Christian Dior Couture will also be entitled to refuse any Order: (i) made by a Customer with whom there is an ongoing dispute relating to the payment or delivery of a previous Order; or (ii) not in accordance with these General Terms and Conditions of Sale. 

Christian Dior Couture will notify the Customer if it finds that the Order does not comply with these General Terms and Conditions of Sale. 

If the Customer fails to correct any error or noncompliance with these General Terms and Conditions of Sale within a period of five (5) calendar days following the notification mentioned just before, Christian Dior Couture reserves the right to cancel the Order altogether, as well as the payment. 

Article 4– Purchase Limits

To ensure both a better service and availability of the Items, Dior limits the number of Items that can be purchased by a Customer to: 

- 8 Items per Order; and/or 

- two (2) identical Items, of any colour and size, per 30 days (excluding bags, which are limited to one (1) per 30 days); and/or 

- 3 bags, of any line, colour and size, per six months period. 

The limits indicated in the previous paragraph do not apply to Items in the Home and Men’s Timeless categories (Men’s "Ready-to-Wear", i.e., suits and tuxedos, suit jackets, shirts, and trousers; and Men’s "Accessories",i.e., belts, ties, bow ties, pocket handkerchiefs, cufflinks, and button covers). 

Dior reserves the right to refuse any Order which is fraudulent, abnormal or which exceeds the purchase limits set out above. Dior may also refuse any Order (i) made by a Customer with whom there is a dispute over a previous transaction, or (ii) where a Customer has failed to comply with these General Terms and Conditions for Online and Distance Sales. 

If Dior finds that your Order does not comply with these General Terms and Conditions for Online and Distance Sales, it will notify you directly by phone or directly on the Website, or by email. 

If relevant, you will then be able to review your Order within five (5) calendar days of receiving such notification, otherwise Dior may cancel the Order and the corresponding payment, and you will receive a refund of the price you paid for your Order. The refund can take up to 14 days to be processed after the cancellation of the Order. 

r and the corresponding payment, and you will receive a refund of the price you paid for your Order. The refund can take up to 14 days to be processed after the cancellation of the Order.

Article 5 – Price of the Items - Invoice

The prices communicated are indicated in CHF and are inclusive of all taxes (including VAT), but exclude any potentially applicable delivery charges which would be displayed separately before an Order is placed. 

The prices invoiced are those in effect on the date of the Order, subject to the availability of the Item(s) Ordered at this time. Without prejudice to any Order already placed by the Customer, Christian Dior Couture reserves the right to modify the prices of the Items at any time and without notice. 

It is specified that the tax refund service is not available for purchases of the Item(s). 

For each binding Order placed by the Customer, the Customer will receive an invoice for the amount payable by him/her, by paper with the delivery and, where the service is available, by pdf. 

The invoice will include notably the following information: 

-       transaction number; 

-       amount paid; 

-       quantity (including shipment fees) / product reference and related quantity. 

Article 6– Terms of payment

6.1       Payment

6.1.1   Payment by Credit Card or Debit Card

Payment for the Customer's purchases can be made by credit card or debit card. Cards from the “CB” network, Visa©, MasterCard©, American Express©, ApplePay© are accepted. 

After validation of the bank details by the Customer on the Site, the latter accesses a secure server operating in SSL mode (128 bits). 

The transaction is then carried out by the Customer according to banking security standards. Authentication is specific to each bank. By communicating their bank card number and/or bank details to Christian Dior Couture, on the Site, the Customer accepts in advance and unconditionally that Christian Dior Couture proceeds with the secure transaction and authorize their bank in advance to debit his\her account in view of the records or statements transmitted by Dior, even in the absence of invoices signed by the hand of the holder of the bank card used. 

The sales contract is concluded when the Customer's credit card is debited if this debit takes place before the shipment of the Item(s). However, this does not apply to deposits, prepayments and other advance payments made by the Customer when the debit is made for the amount of the advance, on the agreed due date. 

6.1.2   Payment by PayPal

Christian Dior Couture accepts payments made via PayPal (for orders made on the Site exclusively). 

At the time of validation of the order, the Customer chooses the "PayPal" payment option and will be automatically redirected to the "PayPal" platform. 

The Customer must then connect to his\her "PayPal" account using his\her contact details. If he\she does not have a “PayPal” account, he\she can create one on this occasion. After validation of his\her order with "PayPal", the Customer will be redirected to the confirmation page of the Website. 

The shipment of the order takes place only after verification of the method of payment, receipt of the debit authorization from the Customer's bank card or confirmation from PayPal and verification of the conformity of the order with these General Terms and Conditions for Online and Distance Sales. 

6.2       Shipment

The Order shall be shipped only after verification of the payment method, receipt of the authorisation to debit the Customer's payment mean, and verification of the conformity of the Order with these General Terms and Conditions of Sale.

Article 7 – Delivery­­ of the Order

7.1 Delivery 

For security reasons, Christian Dior Couture will not process any Order where the delivery or billing address is not a personnal address located in Switzerland (for example a PO box, pick-up address or a locker). 

Once payment of the amount of the Order has been registered, the Items will be delivered to the delivery address indicated by the Customer during the Ordering process. For this reason, the latter undertakes to have communicated the correct delivery address to Christian Dior Couture. 

For preorders, the Items will be delivered around the estimated delivery date, but not before the official launch of the Items.  

The delivery of Items Ordered shall be made (subject to full payment of the price): 

-    on the date or within the timeframe indicated to the Customer by Christian Dior Couture before the order is confirmed or, if no time has been agreed, at the latest, within thirty (30) days of the date of the order; or 

-    within the timeframe notified to, and accepted in advance by, the Customer in the event of the temporary unavailability of the Item in question at the time of placing his/her order by Phone; 

-        for preordered Item(s), on or around the estimated delivery date. The estimated delivery date does not constitute a fixed term. 

Christian Dior Couture will deliver the Items Ordered with the delivery mode selected by the Customer. 

Delivery charges may apply – Customers will be notified of any applicable delivery charges at the point of completing the Order. 

If delivery of the Items is delayed by an event outside Christian Dior Couture’s control then the Customer shall be contacted as soon as possible and steps will be taken to minimise the effect of the delay. 

Provided Christian Dior Couture does this, it shall not be liable for delays caused by the event, but if there is a risk of substantial delay the Customer may contact Christian Dior Couture to cancel the Order and receive a refund for any Items that have been paid for but which have not been received. 

If Christian Dior Couture cannot fulfill a preorder placed on the Site, regardless of the cause, and for which a sale contract has been concluded in accordance with Term 2.4.4, Christian Dior Couture has the right to terminate the sale contract. In this instance, Christian Dior Couture refunds the prepayment to the Customer. The Customer is not entitled to any additional compensation.   

7.2 Failure to deliver the Item(s)  

If delivery of the shipped Item(s) is unsuccessful, for any reason outside of Christian Dior Couture’s control, Christian Dior Couture will make three attempts to reach the Customer by e-mail or by phone. If Christian Dior Couture is not able to reach the Customer the contract will be terminated three working days after the package has been received at the warehouse.  

If the Customer answers or contacts Christian Dior Couture before the contract is terminated, a new delivery will be attempted. 

If this second delivery is also unsuccessful, the contract will be automatically terminated. 

If the contract is terminated in application of this Term, the Customer is not entitled to ask for the Items anymore. Christian Dior Couture will reimburse the Customer in accordance with the Term 11.2. 

Article 8 – Customer Data - Privacy Protection

For information on how Christian Dior Couture uses Customer’s personal data collected throug the Site or over the Phone, please see our Privacy Policy and Cookie https://dior.com/en_ch/fashion/personal-data#christian-dior-privacy-policy. 

In the context of this Article, words starting with a capital letter have the meaning given to them by the Federal Act on Data Protection ("FADP").  Under this legal regime, the Customer is informed that Christian Dior Couture will be the Data Controller of the Customer’s personal data.  

Any third party payment service provider which may intervene in the payment process, will also act as Data Controller  as agreed in written contract with Christian Dior Couture unless otherwise stated as per the needs of both parties. 

As a Data Controller, the payment service provider will independently comply with its obligations under the FADP and any other Data protection laws applicable to it and assume sole responsibility for the consequences resulting from non-compliance with these obligations. The payment service provider has its own privacy regulations, notifications and procedures, defined independently, for all personal data held as Data Controller, including a recording of  its activities related to the processing of personal data under these General Terms and Conditions.  In order to avoid any doubt, Christian Dior Couture and the payment service provider are each separately responsible for processing data for which each of them implements appropriate technical and organizational measures. 

By complying with these laws, the payment service provider: 

 

  • implements and maintains all appropriate security measures for the processing of personal data; 
  • implements its own due diligence in light of its own data protection and security obligations in relation to local applicable laws, professional standards and official guidelines to which the provider is bound to 
  • keeps a register of all processing activities carried out for Christian Dior Couture; and 
  • does not knowingly do anything that could lead to violation of personal data protection laws by Christian Dior Couture. 

 

Article 9 – Ownership of the Items

Christian Dior Couture shall retain ownership of the Items until until they come into the physical possession of (a) the Customer, or (b) a person identified by the Customer to take possession of the Item(s). 

Article 10– Intellectual Property Rights

Any intellectual property right pertaining to any Christian Dior Couture product or element (including Christian Dior Couture Items), such as trademarks, illustrations, photos, images, models,designs and logos, whether registered or not, is and will remain the exclusive property of Christian Dior Couture. 

Any total or partial reproduction, downloading, modification or use of Christian Dior Couture's trademarks, illustrations, images, photos, logos and designs, for direct or indirect commercial use and on any medium whatsoever, without the express prior written consent of Christian Dior Couture, is strictly prohibited. 

Article 11 – Right of withdrawal

11.1    Right of withdrawal

As a consumer, you have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day on which you acquire, or a third party other than the carrier indicated by you acquires, physical possession of the last good of the Order. 

To exercise the right of withdrawal, you must inform us at : contactdioreu@dior.com or at Christian Dior Couture, Service Relations Clientèle, 11 bis rue François 1er BP39 75008 Paris, FRANCE,) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). 

You may use the attached model withdrawal form under Article 11.3, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised and to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 

11.2    Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. 

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

We will collect the goods at our own expense. For further details see Article 14. 

11.3     Model withdrawal form

Cancellation / Withdrawal Form

The below form can be used if you wish to exercise your right to cancel, in compliance with the provisions of Article 11 of our General Terms and Conditions of Sale :

 

To CHRISTIAN DIOR COUTURE

Service Relations Clientèle

11 bis rue François 1er

BP39 - 75008 Paris

FRANCE

contactdioreu@dior.com

 

I hereby notify you of my cancelling the contract entered into for the sale of the below item(s):

Name(s) and reference(s) of the Item(s):                   ------------------------------------------------------------

Ordered on:                                                                    ------------------------------------------------------------

Received on:                                                              ------------------------------------------------------------

Order number:                                                                        ------------------------------------------------------------

Name of the customer who placed the Order:                     ------------------------------------------------------------

 ------------------------------------------------------------

Address of the customer who placed the Order:                 --------------------------------------------------

 ------------------------------------------------------------

 ------------------------------------------------------------

Customer’s signature when submitting a paper version of this form: ---------------------------------------

Date:                                                                          -----------------------------------------------------------

 

Article 12 – Voluntary return policy

n addition to your right of withdrawal pursuant to Article 11, Christian Dior Couture grants the Customer a thirty (30) day voluntary right to cancel the purchase and return the purchased Item(s). 

The Customer does not have a right to return in respect of: 

-        personalised Items or items made to the Customer’s request; 

-        Items that have been mixed inseparably with other items after delivery; 

-        Items sealed for health protection or hygiene purposes (for example, swimwear), if these have been unsealed after you receive them. 

In any case, the return of delivered Item(s) must be carried out by the Customer: 

-        within thirty (30) days of delivery of the Item(s); 

-        accompanied by the completed return form or a clear statement of the decision to cancel; and 

-        in their original full packaging. 

Items not returned or returned incomplete, ruined, without the label, damaged, degraded, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the Customer. As to shoes, the sole must also be intact: as such, it is strongly recommended to try Christian Dior Couture shoes on a carpet or rug-type surface. 

Items returned must be in their unused original condition with all Christian Dior Couture’s item tags attached and any related accessories or instruction booklets included. 

If an Item has been returned after thirty (30) days of the Customer receiving or collecting it, Christian Dior Couture reserves the right to issue no refund at all and the Item shall be returned to the Customer. 

In addition, in the case of a gift, the right to cancel remains for the exclusive benefit of the Customer and may under no circumstances be exercised by the recipient of the gift. 

By no means, is your right of withdrawal pursuant to Article 11 affected by this (voluntary) right of return. Until the expiry of the fourteen (14) day deadline for the right of withdrawal pursuant to Article 11, the provisions listed therein shall apply exclusively. 

Christian Dior Couture offers to the Customer the possibility to return Items within one of the boutiques of Christian Dior Couture network in the European Union, Norway and Switzerland. 

In such case, the applicable general terms and conditions of sale of the boutique will supersede these General Terms and Conditions of Sale. 

Only the boutiques located in the same country as the boutique where the purchase was made are allowed to offer a refund to the Customer. 

Article 13 – Exchange

In addition to the Customer’s right to withdrawal or to return the Items pursuant to Article 11 and Article 12, the Customer may also change his/her mind and exchange the Item within thirty (30) days providing the conditions in Article 11 or Article 12 are met. 

In the event an Item is faulty or defective, please see Article 14. 

In the event of an exchange request, the Customer may exchange the Items in one of the boutiques of the Christian Dior Couture network in the European Union, Norway and Switzerland within thirty (30) days of their receipt. 

Personalised Items made according to and/or at the request of the Customer, or Items that have been altered, as well as sealed Items (swimwear, etc.) that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection may not be exchanged. 

Without prejudice to the Customer’s right under Article 11, as part of its commercial exchange policy proposed under this Article, Christian Dior Couture reserves the right to refuse an exchange beyond two (2) successive Orders. 

The exchange of the Item(s) is subject to the availability of the said Item(s). 

In case the Item(s) is/are unavailable, the Customer will be refunded in accordance with the provisions of 11 above, but only if the item was returned in a boutique located in the same country as the boutique where the purchase was made. 

13.1    Exchange of the Item(s) via the Site

If the Customer changes his\her mind and wishes to exchange one or more Item(s) via the Site, the Customer must specify in the appropriate section of the Site what Item(s) he\she wishes to receive in exchange for his\her order. The Customer may return one or more Item(s) under the conditions provided for in Article 13 above (deadline, exchange conditions). 

The number of replacement Items must be identical to the number of Items returned. 

The transport costs of the first delivery will be reimbursed but the transport costs of the second delivery will be invoiced according to the delivery method chosen. The new sale will be subject to the General Terms and Conditions for Online and Distance Sales in force at the time of the exchange. 

13.2    Exchange of the Item(s) via a Christian Dior Couture boutique

If the Customer changes his/her mind and wishes to return the Item(s) in a Christian Dior Couture boutique, the Customer must specify the Item(s) he/she wishes to receive in exchange. The Christian Dior Couture boutique processing the exchange must carry the same category of products as the Item to be exchanged. For example, men's shoes can only be exchanged in a boutique of the Christian Dior Couture network that distributes Christian Dior men's shoes. 

The new sale will be subject to the General Terms and Conditions of Sale in effect at the time of the exchange. 

13.2.1    Replacement Item(s) with a lower price 

The Customer will receive a credit voucher for the amount of the difference – such credit voucher will be valid for one (1) year from its date of issuance and usable only in Christian Dior Couture boutiques located in the country or region of the boutique issuing the credit. 

The Customer should contact his/her Sales Assistant or the Customer Service if he/she would like for selected Item(s) to be set aside for him/her.  

13.2.2    Replacement Item(s) with a higher price 

The Customer must pay the difference in price in accordance with the applicable general terms and conditions of sale. 

Article 14 – Customer’s rights in case of faulty Item(s)

In the event of defects of the Item(s), the statutory provisions in force in Switzerland shall apply. Certain Items sold are covered by a warranty, in addition to the statutory provisions. The content and terms of implementation of this guarantee shall be made available in the “After-Sales Service General Terms of Use” and on the "information leaflet" accompanying the Items. 

Article 15 – How to arrange for return of Item(s) to Christian Dior Couture

In compliance with Swiss law, it is the Customer’s responsibility to arrange return of the delivered Items by following the steps described below: 

 

  1. The Customer shall select the Item(s) he/she wants to return and indicate to Christian Dior Couture whether he/she: 

  2.  

    1. changed his/her mind (see Article 11 and Article 12), or 
    2. wants to return defective Item(s) (see Article 14). 
    3. The Customer shall schedule the pick-up of his/her package at home. He/she shall choose the day and the time slot proposed by the carrier and print the prepaid label to stick on the package. The Customer will receive an e-mail confirming his/her request of return and pick-up.  
    4. The Customer shall deliver the package to the UPS carrier. The courier will arrive at the Customer’s home, at the previously chosen time slot for the pick-up of the Item(s). 

     

 

UPS is Christian Dior Couture’s authorised carrier and the customer should not arrange for return of Item(s) through any other carrier, as the Item(s) may be damaged or lost, in which case Christian Dior Couture may not be able to issue a refund. 

Article 16 – After-Sales Service

Christian Dior Couture may offer the Customer extended commercial warranties or a guarantee that go above and beyond what the Customer is legally entitled to. If this is the case, the details of the commercial warranty or guarantee shall be included with your Item(s) when it/they is/are delivered. 

All technically repairable Items may be serviced by an after-sales service. 

The terms and conditions of use of the after-sales service may be viewed under the “After-Sales Service General Terms of Use” tab. 

Without prejudice to the statutory provisions, there is no guaranteed time period for the availability of spare parts essential for the repair of the Items. Christian Dior Couture will nevertheless make its best efforts to satisfy its Customers in the event of a request for one or more spare parts of the repair of Items. 

Article 17 – Information on the Items - Liability - Force Majeure

Information on all Items offered for distance selling shall be made available in all Christian Dior Couture boutiques, on the Site, or by Phone. 

The photographs, graphics and descriptions of the Items offered for sale are for illustrative purposes only. Customers can obtain additional information by contacting Customer Service or Sales Assistants at Christian Dior Couture boutiques. 

While every effort is made to ensure that the colour and pattern of the Items pictured on the Website, or in pictures sent by Phone, accurately reflect the original items, variations may occur, in particular due to technical limitations in the colour rendering of the computer equipment. Consequently, Christian Dior Couture cannot be held liable for non-substantial errors or inaccuracies in the photographs or graphic representations of the Items appearing on the Website or in a picture sent by Phone. 

Christian Dior Couture's liability is limited to direct damages to the Customer and it shall not, to the extent permitted by applicable, be liable for any indirect, special, punitive, or consequential damages, or any third party claims which may arise as a result of an infringement of these terms. 

Article 18– Non-Waiver

The fact that Christian Dior Couture refrains from demanding at any given time the performance of any of the provisions of these General Terms and Conditions of Sale may not be interpreted as a waiver of its right to raise subsequently said complete or partial non-performance. 

Article 19 – Validity of the General Terms and Conditions of Sale - Severability

If any of the provisions of these General Terms and Conditions of Sale shall be declared null and void in

Article 20 –Dispute Resolution - Applicable Law and Jurisdiction

These General Terms and Conditions of Sale shall be subject to Swiss substantive law.  

Any disputes under these General Terms and Conditions of Sale shall be subject to the competent court at the Customer's place of residence if initiated by Christian Dior Couture and, at Customer's choice, at the Customer's place of residence or Christian Dior Couture's domicile if initiated by the Customer. 

Italian version

German version

French version

 

 

Form for Collect in store of an Order by a Third Party

 

Please complete the below form if you wish to have your Order picked up in the boutique by a third party, in accordance with the provisions of Article 7 of our General Terms and Conditions of Sale:

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I, the undersigned

Customer’s First and Last Name:                               -------------------------------------------------------------

Customer’s Address:                                                  -------------------------------------------------------------

 

authorise

Third Party’s First and Last Name:                               -------------------------------------------------------------

Third Party’s Address:                                                 -------------------------------------------------------------

 

to pick up my order

Order Number:                                                                      -------------------------------------------------------------

Ordered on:                                                                               -------------------------------------------------------------

Customer’s Signature:                                                ------------------------------------------------------------

Date:                                                                               -------------------------------------------------------------

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES (2)

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES

1. These General Terms and Conditions govern the After-Sales Services (hereinafter "After-Sales Services" or "Services") provided by the company Christian Dior Couture which manages the store in which the Customer's request for assistance is made (hereinafter "Dior"). 

2. Upon delivery of the product to Dior by the Customer (or any person authorised by the Customer, in writing, to do so in the Customer's name and on the Customer's behalf), Dior, in conjunction with the Customer, shall photograph and analyse the product, identifying all visible signs (including but not limited to tears, pre-existing damage, soiling, etc.). All visible signs were duly noted on the form signed electronically by the Customer upon delivery of the product (hereinafter the "CARE Form") and documented by taking photographs, which were viewed by the Customer and reproduced on the After-Sales Service Form. The After-Sales Services that the Customer has asked Dior to perform are also described in this CARE Form, which the Customer will receive by email or, on request, in paper format.

3. The product is deemed to be delivered to Dior without any loose or attached items. In this respect, Dior is not responsible for (i) any objects attached to the product or loose (e.g. those left in pockets) that were not detected during the aforementioned analysis of the product nor for (ii) any damage resulting from or caused by the aforementioned objects.

4. The product is sent to the workshop or to their place of manufacture to be examined in detail by Dior's craftsmen and experts. They will determine whether the defect or problem that led the Customer to request After Sales Services is covered by the warranty, the feasibility of repair where this option has been chosen by the Customer, the estimated timeframe to carry out the repair and, where the defect or problem is not covered by the warranty, the estimated cost to carry out the Services. Where this information differs from the information provided in the above form, the Customer will be informed as soon as possible and if the Customer ultimately incurs costs or expenses in excess of those estimated in the above form, the Customer will be provided with a quotation which must, if accepted by the Customer, be confirmed by return email with the words "Agreed to quotation no. [quotation no.]" before the Services can be performed. If the Customer refuses the new conditions, the Dior store that made the request for After-Sales Services will contact the Customer as soon as the product is ready for collection so that the Customer can collect it (or have it collected) from the said store.

5. The Client understands and accepts that even when the product and the Services have been indicated as covered by the warranty in the above form, the craftsmen and experts may, in particular with regard to the deteriorated condition of the product, find that the product has not been used normally and that the warranty is therefore void. In this case, the Customer will be informed in writing and the procedure will be as described in Article 4 above. If the craftsmen and experts confirm that the product is covered by the warranty but indicate that the product cannot be restored, the Customer will be offered a full or partial refund or replacement, suggested to him/her in writing. For more information on legal warranties, the Customer is requested to consult the Dior general terms and conditions of sale available in the stores as well as articles L.217-3 to L.217-20 of the French Consumer Code relating to the legal warranty of conformity and articles 1641 to 1649 of the French Civil Code relating to the warranty against hidden defects.   

6. Dior will make all reasonable efforts to ensure that all After Sales Services are performed to the highest possible standards.

7. Both, in the event that Dior performs After-Sales Services and that Dior and its craftsmen and experts have determined that the product is not repairable, Dior will contact the Customer (first by telephone and then, if the Customer does not respond, by e-mail) to inform the Customer that the product is ready for collection in the same store where the request for After-Sales Services was made. The Customer must collect the product within 3 months of such notification. If the product is not collected within 3 months of Dior's first written notice, Dior will send a second written notice to the Customer, by registered letter with acknowledgement of receipt (to the address indicated on the CARE Form) informing the Customer that if the product is not collected by the end of a new period of 15 months from the first presentation of this registered letter constituting the second notice, Dior will be able to dispose of the product in any way whatsoever (including by destroying it and, where possible, recycling it). In fact, any delay in collecting the product after the expiry of this second collection period causes prejudice to Dior because of the costs incurred for the custody and maintenance of the product. By signing these general terms and conditions of After-Sales Services, communicated to the Customer at the time of dropping off of the product and before signing the CARE Form, the Customer expressly acknowledges and accepts that, by way of derogation from the law of 31 December 1903, Dior may dispose of the product that has not collected within the allotted time period, without the Customer being able to claim any compensation whatsoever from Dior. 

8. The product can be collected by the Customer by presenting a copy of the CARE form and/or, if applicable, the final quotation, accompanied by his/her identity document. The Customer may also use a proxy document, which was sent to him/her by email at the same time as the After Sales Service Form and these general terms and conditions, to appoint a person authorised to collect the product on his/her behalf (hereinafter the "Designated Person"). To collect the product, the Designated Person must present the proxy form, duly completed and signed by the Customer, a copy of the After Sales Service Form and, if applicable, the final quotation, duly signed by the Customer, a copy of the Customer's identity document and his/her own identity document. 

9. In all cases where the warranty has been declared void, all amounts due for the After-Sales Service that have not been paid in full at the time of collection of the product must be paid at once on the day of collection of the product. Otherwise, the product will not be returned to the Customer. The Customer is not entitled to any refund on the After-Sales Service unless he/she can prove that the Service was incorrectly rendered (repair not carried out or incorrectly carried out, replacement by a different product without the Customer's agreement).   

10. Dior attaches great importance to the protection of its intellectual property rights and to compliance with the law. As a result, Dior does not repair products that violate any law or regulation, particularly when they have been identified as stolen or counterfeit. Furthermore, by signing these general terms and conditions of use of the After-Sales Services, the Customer authorises Dior, whenever the circumstances justify it (i) to keep the infringing products with a view to destroying them and, where possible, recycling them and/or for the purposes of investigations, in particular judicial investigations and/or, where applicable, as evidence against the perpetrator of the infringement or breach of a law or regulation and (ii) to communicate the Customer's personal data to the competent authorities if Dior is obliged to do so by law or by these same authorities. Buying Dior products in Dior stores and from its authorised distributors is the best way to ensure the authenticity of a Dior product.

11. These general terms and conditions of use of the After-Sales Services are governed by French law. In the event of a dispute concerning the After-Sales Services, the Customer may seek an amicable solution by contacting us by email or telephone or contact the consumer ombudsman of the Centre de Médiation et d'Arbitrage de Paris (CMAP [Paris mediation and arbitration centre]), by filling in the dedicated form on the website www.cmap.fr, by sending his/her request by post to CMAP Médiation Consommation, 39, avenue Franklin D. Roosevelt, 75008 PARIS or by email to consommation@cmap.fr. Recourse to mediation is an alternative dispute resolution mechanism, which is not a prerequisite for taking legal action. The Client may therefore take legal action against Dior without having had recourse or attempted to have recourse to mediation. In the absence of an amicable solution or recourse to mediation, all disputes relating to these general terms and conditions shall be submitted to the competent court in application of the rules laid down by the French Code of Civil Procedure and the French Consumer Code. The Customer may file a lawsuit in the courts of (i) the place where Dior is domiciled; or (ii) the place where the Customer is domiciled; or (iii) the place where the After Sales Services are performed. 

SUMMARY PRIVACY POLICY

Regulation (EU) 2016/679: General Data Protection Regulation.

Dior, which manages the store in which the after-sales service request was made, as the data controller, will process the data of the Customer (e.g. surname, first name, phone number, personal address, e-mail address, copy of identity document) in order to process and follow up the Customer's after-sales service request.

 
The personal data of the Customer will be kept for the period strictly necessary for the proper processing of the Customer's request and any complaints, and in accordance with the privacy policy available in stores and on the website www.dior.com, after which the personal data will be deleted or made anonymous.

Please note that by sending an email to privacy@christiandior.com, the Customer will always be able to access, update and delete his/her personal data, revoke or change his/her consent and receive or request the transfer of his/her data to another controller. In addition, the Customer may object at any time to the processing of his/her personal data, in particular for marketing purposes or for analysing his/her preferences where the Customer has given specific consent. The Customer will also have the right to lodge a complaint with the competent data protection authority or with the supervisory authority of the Member State of the Customer’s habitual residence or of the place of the alleged breach.

If the Customer needs more information, he/she is requested to read the full text of the privacy policy available in stores and on www.dior.com in the Privacy Policies section.

USEFUL LINKS (1)

GENDER PAY GAP REPORT (1)

In 2023, companies from the LVMH group in France have calculated their gender equality index. This index totals 92/100 points for Christian Dior Couture.