Legal Terms and Conditions

LEGAL TERMS AND CONDITIONS (1)

GENERAL SALES CONDITIONS (1)

GENERAL TERMS AND CONDITIONS FOR ONLINE AND DISTANCE SALES

GENERAL TERMS AND CONDITIONS FOR DISTANCE SALES

Preamble 

These are the General Terms of Sale of Christian Dior Couture, a corporation (société anonyme) with share capital of 1 266 809 138 zł that has its registered office at 30 avenue Montaigne, 75008 Paris, and is registered with the Paris Trade and Companies Register under number 612 035 832; Telephone: +44 (0)20 7172 01 72; Email: contactdioreu@dior.com; VAT: FR 37 612035832 (hereinafter “Christian Dior Couture” or “we” and “us” and “our” shall be construed accordingly). 

Christian Dior Couture creates, designs, manufactures and sells men’s, women’s, and children's haute couture and ready-to wear items, fashion accessories, shoes, lifestyle products, watches, and fine jewelry worldwide bearing Christian Dior Couture labels, such as: Christian Dior, Dior, Baby Dior, Dior Joaillerie, Dior Maison, and CD (together, the “Christian Dior Couture Items”). 

To better meet its customers’ expectations, in addition to its stores and distribution network, Christian Dior Couture has created a system for making distance sales of a selection of Christian Dior Couture Items (hereinafter the “Items”) by telephone and via internet. 

1. Scope and acceptance of the General Terms of Sale 

These General Terms of Sale apply to all distance sales of Items made: 

(a) by phone through the customer care department set up by Christian Dior Couture and described in Term 2.1 of these General Terms of Sale (hereinafter “Customer Care”), and 

(b) via the Christian Dior Couture website identified by the domain name “https://www.dior.com/en_pl” (hereinafter the “Site”). 

The Items are sold to individuals for their own personal purposes, unrelated to any commercial activity (hereinafter the “Customer(s)” or “you” and “your” shall be construed accordingly). 

You therefore confirm that you are acting as a consumer and do not intend to resell the Items for commercial purposes. 

You also certify that you have legal capacity to agree to these General Terms of Sale. 

Every time you purchase an Item or Items on the Site, you must indicate that you agree to the applicable Christian Dior Couture General Terms of Sale and Privacy Policy (hereinafter the “Privacy Policy”) by clicking “Pay”. You may view these documents before and at the time of confirming your purchase. 

Christian Dior Couture may update and modify these General Terms of Sale, and will inform its Customers of such changes by email. The terms that apply to Item sales are those that are in effect at the time the sale contract is formed. 

For further information on how Christian Dior Couture processes the personal data it collects on the Site and/or by phone, Customers are invited to read the Privacy Policy. 

2. Information about orders 

You may place orders by phone or on the Site. 

Phone orders must be placed in English. 

On the Site, orders may be placed in: German, English, French, Dutch, Portuguese, Greek, Italian, Spanish, Korean, Japanese, Russian, Taiwanese, Mandarin, and Cantonese. 

The sale contract language depends on the country in which the Site on which you purchase the Item(s) is hosted. 

2.1 Orders placed by phone with Customer Care 

You may place phone orders by calling Customer Care at +44(0)20 7172 0172 (price of a local call), Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 6 p.m. (except holidays). 

The order will be transferred directly to the department in charge of preparing the order when your bank debits your bank card. 

You are entering into a contract for any order you place this way. 

2.2 Orders placed through the Site 

2.2.1 Selection of Items by Customers 

Special orders such as orders for customised items, unique pieces, etc. (not including personalisation) cannot be placed through the Site. If you wish to order special items, please come to one of our stores. 

On the Site, Customers select, enter, and confirm the designation and quantity of the Items they wish to order and the Items are added to their "Cart”. Quantities are limited as per Term 5 below. 

Online Customers may freely modify the contents of their Carts, delete Items or change the quantities ordered, or add Items by clicking on the appropriate buttons. 

2.2.2 Identification 

Once you have completed your selection and are ready to confirm the contents of your Cart, you may either: 
• log in to your Customer account (hereinafter the “Account”), or 
• continue as a “guest”. 
You may also log in before selecting any Items. 

If you already have an Account, you must log in with your email address and password. 
If you do not yet have an Account, you may create one by entering your name, street address, email address, and telephone number when you place your order. 
Your Account will be live once confirmed by Christian Dior Couture via a confirmation email. 

You cannot change your address once an order has been placed. You must place another order with the new address. 

For further information on how Customers’ personal data is processed, please see the Privacy Policy. 

Your login and password are strictly personal. You therefore agree to keep them secure and not disclose them to a third party. 
You also agree to inform Christian Dior Couture immediately in the event of the loss or theft of your login and/or password or any fraudulent use of your Account. 
Christian Dior Couture cannot be held liable for any direct or indirect damage caused by fraudulent access to your Account or to the Site, or for the inability to access your Account or the Site. 

2.2.3 Placing orders 

You must choose the delivery method and provide all the information required to ship the order: 
- email address, 
- first and last name, 
- street address, 
- postal code 
- city 
- telephone no. 
- delivery method, 
- shipping country, 
- billing address, 
- delivery or store address where you wish to pick up your order if the selected delivery country has stores that provide this service, and 
- payment method and payment information. 

If an order is a gift, you may include a card with a personal message. 

You may use your delivery address as the billing address or enter another address. 

Once you have entered and validated all of this information, the price of the Items (as defined in Term 6 below), as well as any delivery costs and the estimated delivery date will display automatically. 

You must verify that your selection is correct before confirming your order. 
To help its Customers spot any errors, Christian Dior Couture provides technical verification means in the form of a standard verification summary check (which verifies whether all the required fields have been filled and whether the characters that were entered are appropriate for the field in question). 
Your order will be summarised again for final verification. 

By clicking “Proceed to payment” you are placing a firm order for the Item or Items in your Cart. 
Please read these General Terms of Sale and the Privacy Policy carefully before submitting your order to us, and proceed by clicking on “Validate my payment and confirm my order”. 

2.2.4 Confirmation of the order by Christian Dior Couture 

Once you have completed the steps described in Term 2.2.3 above, you will be sent an order acknowledgement by email. Unless expressly indicated otherwise, the acknowledgement of receipt of the order does not constitute acceptance of your order. 

The sale contract is deemed to have been formed when the Item or Items you ordered is or are shipped and you have received a separate email from Christian Dior Couture informing you that your order has been shipped. 

If you pay with a credit card, the sale contract is formed when your credit card is debited as provided in Term 7 hereof, even if your credit card is debited before your order is shipped or before acceptance is expressed another way. 

If you pay via PayPal, Apple Pay, or Apple Pay express as provided in Term 7.2, the sale contract is deemed to have been formed when you confirm your order on the PayPal, Apple Pay, or Apple Pay express site. 

The acknowledgement of receipt of your order includes the order number, the total amount of the order, delivery cost and delivery date information, and the key features, quantity, and price of the Item(s) purchased. The acknowledgement of receipt also includes a link to the General Terms of Sale. 

2.3 Proof of order 

In general, you and Christian Dior Couture expressly agree that emails and the automatic recording systems used by Customer Care are treated as proof of your order, in particular, the content and date of your order. 
Christian Dior Couture retains all information related to orders totaling five hundred and twenty two złoty (522 zł) or more for ten (10) years, and will make such information available at your request sent to contactdioreu@dior.com, or to Christian Dior Couture – Service Relation Clientèle, 11 bis rue François 1er - BP39, 75008 Paris 
However, for orders placed through the Site, we recommend that you also keep a copy (electronic or paper) of your order information. 

3. Pre-orders of Items 

3.1 Pre-order service 

Christian Dior Couture may, in certain cases and during the periods of their choice, offer a chance to pre-order one or more Items that are not yet available for purchase and that from the part of the next collections, collaborations and/or capsule collections, before the official release date of those Items.  

Items available for pre-order will be labelled to that effect on the Site. 

Christian Dior Couture reserves a right to direct a pre-order offer only to selected customers who will be invited to discover the new collections, collaborations and/or capsule collections on the Site before their official release date. In such a situation, the pre-order offer will not be visible nor accessible to individuals outside the group of selected customers. Only the selected customers will be provided real time access to pre-order functions on the Site.  

For each Item from the pre-order offer Christian Dior Couture will indicate the estimated delivery date, scheduled between 3 weeks and 1 month from the date of the pre-order of the Item(s) and will send you a confirmation email once the pre-order Item(s) has or have been shipped. 

If your order contains both: Items that are already available and pre-order Items, then they will be delivered at different times, but the shipping costs will be charged once only. If your order contains only pre-order Items but with different delivery dates, then the Items will be delivered all at once on the latest estimated delivery date. 

3.2. Payment for pre-ordered Items 

Christian Dior Couture will process your pre-order only if a deposit in the amount corresponding to the total retail price of the pre-ordered Item(s) (base price of the Item(s) plus taxes and delivery costs) has been paid or you have given your consent for pre-authorization of your credit or debit card for the total retail price of the pre-ordered Item(s) 

3.2.1 Deposit 

Using the pre-order service you can reserve an Item(s) paying a deposit in the amount corresponding to the total retail price of pre-ordered Item(s) that will be calculated automatically in the process of placing a pre-order. 

The deposit can be made using one of the payment methods indicated in Term 7. After making the deposit, you will receive a deposit confirmation. 

Christian Dior Couture will not use the deposited funds until the ordered Item(s) is or are shipped. The funds received as a deposit will be credited towards the total retail price of the pre-ordered Item(s) upon their shipment. At that time, you will receive an invoice confirming the purchase of the Item(s) in pre-order. 

The sales agreement of the pre-ordered Item(s) is concluded when the deposit is collected to the total retail sale price of the Item(s), if this occurs before the shipment of the Item(s). Confirmation of the conclusion of the sales agreement will be provided to you no later than at the time of delivery of the order. 

You will have a possibility to cancel your pre-order at any time prior to Christian Dior Couture sending you notification that your pre-order is ready to be shipped. Term 14.1 applies accordingly. Christian Dior Couture will promptly credit back to your payment method the funds paid as deposit at the time of pre-order. 

After your pre-order is shipped, any cancellations or returns will be subject to cancellation and return policies described in Terms 13 and 14.  

3.2.2 Credit or debit card pre-authorization 

When you place a pre-order using a credit or debit card pre-authorization, Christian Dior Couture will contact the bank that issued your credit or debit card to confirm its validity and initiate a pre-authorization (a temporary hold) for the total retail price of the pre-ordered Item(s) that will be calculated automatically in the process of placing a pre-order. 

If your bank refuses to pre-authorize your payment, then Christian Dior Couture will not process your order. 

During order processing, the funds blocked by the bank will be unavailable, and they may be labeled as "payment authorization" or "pre-authorization" on your card statement. Your card will be charged when the ordered Item(s) is or are shipped. If the order includes multiple Items shipped at different times, you will be charged for each product at the time of its shipment. 

However, if you cancel the order before the card is charged, the funds held on your card may remain blocked for up to 30 days. Only after the release of the hold will you be able to access those funds again. For debit cards, the hold after pre-authorization may be maintained for up to 10 days. Detailed information about the duration of holds can be obtained from the financial institution that issued the card. 

By providing us with your card details, you consent to us blocking the amount corresponding to the value of your order and charging this amount when we ship the ordered Items. You can also provide this consent when placing the order by choosing the payment method. 

The sales agreement of the pre-ordered Items is concluded when the credit card is charged, if the charge occurs before the Items are shipped. Confirmation of the conclusion of the sales agreement will be provided to you no later than at the time of delivery of the order.  

You will have a possibility to cancel your pre-order at any time prior to Christian Dior Couture sending you notification that your pre-order is ready to be shipped. Term 14.1 applies accordingly. Christian Dior Couture will promptly proceed to cancellation of your credit or debit card pre-authorization. 

After your pre-order is shipped, any cancellations or returns will be subject to cancellation and return policies described in Terms 13 and 14.  

3.3 

Unless otherwise stated in Term 3, these General Terms and Conditions for Distance Sale apply in full to pre-orders and pre-ordered Items. 

4.  Item availability 

Christian Dior Couture reserves the right to change the Item(s) offered on the Site at any time and without prior notice. Such changes will not affect orders that have already been placed. 

Before you place an order, Customer Care (for phone orders) or the Site’s information page describing each Item will tell you: 

- whether or not the Item is available; or 
- if the Item is temporarily unavailable, whether you can order it for future delivery in the specified timeframe. 

If, despite Christian Dior Couture's efforts in this regard, you order Items that are no longer available, or are out of stock, Christian Dior Couture will inform you as soon as possible using any means (phone or email). You will receive a full refund on the payment method used for the transaction. 

5. Non-acceptance of order 

Purchases made on the Site or by phone are solely for the Customers’ own use (or for gifts), not for resale. 

Christian Dior Couture may refuse any fraudulent order, in particular any order that exceeds the purchase limits set out below: 

- eight (8) Items per order; and/or 
- two (2) identical Items ordered within thirty (30) calendar days, regardless of color or size. 

The limits indicated in the previous paragraph do not apply to Items in the Home and Men’s Timeless categories (men’s “Ready-to-Wear”, i.e., suits and tuxedos, suit jackets, shirts, and trousers; and Men's “Accessories”, i.e., belts, ties, bow ties, pocket handkerchiefs, cuff links, and button covers). 

Christian Dior Couture may also refuse any order (i) made by a Customer with whom there is a dispute related to the payment or delivery of a previous order, or (ii) that does not comply with these General Terms of Sale. 

If Christian Dior Couture finds that your order does not comply with these General Terms of Sale, it will notify you directly on the Site, by phone, or by email. 
If you do not correct the information in your order that is incorrect or contrary to these General Terms of Sale within fourteen (14) calendar days of receiving such notification, Christian Dior Couture may cancel the order and the corresponding payment, and you will receive a refund of the price you paid for your order. 

6. Item prices - Billing 

Prices are indicated by Customer Care or displayed on the Site in GBP (£) and include all taxes, but do not include delivery charges, which are displayed separately before the order is placed. 

The prices billed are the prices in effect on the date of the order, provided the ordered Item(s) are available at that time. 

Christian Dior Couture reserves the right to change the prices of the Item(s) at any time and without prior notice, but such changes will not apply to any orders you have already placed. 

Distance purchases (via phone or the Site) of Christian Dior Couture Items do not qualify for a VAT refund. 

In accordance with your legal rights, you will receive written confirmation of the price paid for each Item and your delivery costs no later than at the time of delivery. 

7. Payment 

7.1 Payment by Credit Card or Debit Card 

You may pay for your purchases by credit or debit card. Cards from the "CB" network, Visa©, Eurocard©, MasterCard©, American Express©, and Apple Pay© are accepted. Cards issued by banks based outside of France must be international credit cards. 

To use these payment methods when ordering by phone, you must confirm to Customer Care and guarantee to Christian Dior Couture that you are the licensed cardholder of the card used to pay for the order and that the first and last name on that card are yours. You must also provide the card number, expiration date, and security code shown on the card when ordering by phone, via a secure website, or via a third-party platform that sends a payment link. 

When ordering on the Site, you will access a secure server that operates in SSL mode (128 bits) after validating your bank details. 

In this way, your transaction is carried out in accordance with banking security standards. Authentication is specific to each bank. By providing your credit or debit card number and/or bank details to Christian Dior Couture by phone or on the Site, you unconditionally agree in advance that Christian Dior Couture may proceed with the secure transaction and preauthorize your bank to debit your account upon receipt of the records or statements sent by Christian Dior Couture, even in the absence of receipts signed by the cardholder. 

The sale contract is formed when your credit card is debited if it is debited before the Item(s) is or are shipped, or where Items have been expressly accepted another way. However, this does not apply to any deposits paid. 

7.2 Payment via PayPal (Internet orders only) 

Christian Dior Couture accepts payment via Paypal (for orders placed on the Site only). 

When you are submitting your order, choose the Paypal payment option; you will be redirected automatically to the Paypal platform. 

You must then connect to your PayPal account using your login and password. If you do not have a PayPal account, you can create one at this time. After submitting your order with PayPal, you will be redirected to the Site’s confirmation page. 

The order will be shipped only after the payment method has been verified, authorisation to debit your card or confirmation from Paypal has been received, and your order’s compliance with these General Terms of Sale and the availability of the Item(s) has been confirmed. 

8. Delivery 

Items may be only be delivered in Poland. If you want to order an Item and have it delivered to a country other than Poland, you must place your order on the relevant Site of that country (if there is one). 

For security reasons, Christian Dior Couture will not process any order for which the delivery or billing address is a PO box, and will deliver to a hotel or student residence only if you opt for express delivery with proof of personal delivery. 

You may also have any Items that are gifts delivered to another individual in Poland.  

After payment of the order has been processed, the Items will be delivered to the delivery address you indicate when ordering. Please take care to provide the correct delivery address to Christian Dior Couture at the time of ordering. 

Once your payment has been received, the ordered Items will be delivered: 

- on the date or within the timeframe Christian Dior Couture indicated to you before your order was confirmed or, if no timeframe was given, no later than thirty (30) days from the order date unless there is a delay outside of our control; 
- if that Item is temporarily unavailable, within the timeframe you were informed of and that you accepted (i) when you placed your order by phone with Customer Care, or (ii) when you added that Item to your Cart on the Site, as well as before your order was accepted. 

Depending on the option you select, Christian Dior Couture will ship the ordered Item(s) by standard mail or express courier with proof of personal delivery, or deliver them to a store for collection. 

Our standard delivery services are offered free of charge. Additional delivery charges are applicable for the express courier service with proof of personal delivery, except for orders above  5 500 zł, which shall receive complimentary express delivery. You will be informed of the express delivery cost before you complete your order. 

Christian Dior Couture's failure to deliver the Items on the scheduled date (and any reasonable new scheduled date advised by the Customer) will allow the Customer to bring the contract to an end and receive a refund of the price you paid for such Item (‘Refund’). 

If delivery of the Items is delayed by an event beyond Christian Dior Couture's control, you will be contacted as soon as possible and steps will be taken to mitigate the effects of the delay. Provided Christian Dior Couture makes its best efforts to reduce the delay, we will not be liable for the delay caused by the event. However, if there is a risk of significant delay, you may contact Christian Dior Couture to cancel the contract and obtain a Refund. 

If the package is not collected by the addressee (you or the intendent recipient) and is returned to Christian Dior Couture’s warehouse, Christian Dior Couture will contact you within a week following receipt of the package at the warehouse. They will inform you about the second attempt of delivery of the ordered Item(s), estimated shipment and delivery dates, delivery costs for the second delivery attempt, and their right to cancel your order if the package is not collected by the addressee within the specified timeframe of the second delivery attempt. 

The second attempt to deliver the order should be regarded as setting another deadline for the performance of the sales agreement. 

You are obliged to cover the delivery costs of the second delivery attempt which will be the same as the delivery costs of the first delivery. In case of the second delivery attempt, Christian Dior Couture will ship the Item(s) in the same way as the first delivery. 

If the package is not collected by the addressee (you or the intended recipient) upon the second delivery attempt and is returned to Christian Dior Couture’s warehouse, Christian Dior Couture will be entitled to cancel your order and demand compensation. In case of cancellation, you should receive a cancellation statement at the email address you provided when placing your order and the Refund should be provided to you within 14 days using the payment method used during the purchase. 

9. In-store collection 

Whenever the “In-store collection” option is offered when you are placing an order, you may choose to collect your order in one of the Christian Dior Couture stores which offers this service. This service is available only in certain Christian Dior Couture stores in the UK and only for certain Items. This information will be highlighted before you place your order. 

The Item will be made available at the selected location within the timeframe indicated by Christian Dior Couture in Term 8. 

You will be informed immediately by email and/or text message once the order is available in the store. You will then have fourteen (14) days to collect your order at that store. 

To collect your order, you must present the collection alert you received by email or text message, as well as a valid form of ID. Your identity will be checked and a copy of your ID may be made, which you expressly agree to by selecting the collection option. If you used a credit or debit card to pay for the order, the store may also check your card. You will then be given the order in exchange for signing a collection slip. 

You may also have someone collect your order for you, on the following conditions. The individual you choose must present (i) his/her own ID, (ii) the order confirmation email you received, and (iii) the duly dated and signed authorisation for collection by a that individual. 
A sample collection authorisation form is provided in the appendix to these General Terms of Sale. 

10. Privacy 

For more information on how we use the personal data we collect from you through the Site or by phone, please read our “Privacy Policy”. 

11. Ownership of Items 

Christian Dior Couture will own the Items until (a) you, or (b) the intended recipient receives the Item(s). 

You may not resell any Items before this time unless Christian Dior Couture has provided its prior written consent. 

12. Intellectual Property Rights 

You may not directly or indirectly reproduce, represent, or adapt the Site, in whole or in part, in any form whatsoever. Any intellectual property rights pertaining to any Christian Dior Couture product or element (including Christian Dior Couture Items), such as trademarks, illustrations, photos, images, designs, and logos, whether registered or not, is and will remain the exclusive property of Christian Dior Couture. 

Any total or partial reproduction, downloading, modification, or use of Christian Dior Couture's trademarks, illustrations, images, photos, logos, or designs for any reason and on any medium whatsoever is strictly prohibited without Christian Dior Couture’s express prior written consent. 
Similarly, any use that does not comply with the license to use the Site and, in particular the use of any of the Site’s components (Items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use is strictly prohibited without Christian Dior Couture’s express prior written consent. 

For further information, please read the Legal Notice. 

13. Right to cancel 

13.1 Right to cancel 

As a consumer, you have the right to cancel any order within fourteen (14) days of your receipt of the Item without giving a reason (statutory right of withdrawal from the contract). 

The cancellation period ends fourteen (14) days after the day you or the intended recipient (not the delivery courier) have or has received the last Item of the order. 

To exercise your right to cancel your order, you must inform the company Christian Dior Couture, 30 avenue Montaigne, 75008 Paris, France, email: contactdioreu@dior.com, tel.:… about your decision to withdraw from this contract by means of an unequivocal statement (for example, by sending a letter or email), within 14-day period set out above. 

You may use the cancellation form set out in Appendix 2 of these General Terms of Sale, but it is not obligatory.  

You can also fill out and submit the cancellation form or any other unequivocal statement electronically through your account on our Site (www.dior.com). If you choose to do so, we will immediately send you a confirmation of receipt of the cancellation information by email to the email address provided by you upon your order. 

To meet the cancellation deadline, it is sufficient for you to send the information concerning the exercise of your right to cancel the contract before the cancellation period expires. 

 
The right to cancel does not apply to purchases of made-too-order Items, produced according to the consumer's specifications or to meet their individualized needs or to Items delivered in sealed packaging, which, once opened, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery. 

13.2 Effects of cancellation 

If you cancel your order, we will refund all the payments that we have received from you, excluding the costs of express delivery, without delay and in any event no later than fourteen (14) days from the date on which we were informed of your decision to cancel your order. 

We will make the refund using the same payment method you used for the initial transaction unless you expressly have agreed otherwise. No matter how the refund is made, you will not incur any costs for it. 

 
We offer a complimentary collection service. For further details, please see Term 14. If you are exercising your right to cancel, you must send off the goods or allow these to be collected within 14 days of telling us that you wish to cancel the contract. 

You are liable only for the decrease in the value of the Item(s) resulting from using it or them in a way other than necessary to determine its or their nature, characteristics, and functioning. 

In case of your liability for the decrease in value of the Item(s) as specified above, Christian Dior Couture reserves the right to calculate the associated damage. After determining the amount of compensation, you will receive a payment request for this amount to be made to Christian Dior Couture within the specified timeframe. 

14. Our returns policy 

Without prejudice to your legal right to cancel the contract, which is set above, Christian Dior Couture also offers you the voluntary right to return the Item(s) within 30 days of receiving it.  

With this right of return, you can free yourself from the consequences of the contract even after the statutory 14-day cancellation period has expired (see Term 13 above) by sending the Item(s) you bought on the Site or by phone back to us within 30 days of receiving it (the period starts on the day you receive the Item(s)). 

However, you may not return personalised, customised, or made to order items. 

 All the following conditions must be met – you must send back the Item(s): 

 

  1. within thirty (30) days of delivery; 
  2. with a duly completed return form (see the Appendix) or a clear statement indicating that you wish to return the Item(s); 
  3. in its/their complete original packaging. 

 

If you do not execute your legal right to cancel your order, at the request of Christian Dior Couture, you are obliged to provide any supporting declarations or documents in connection with cancellation of your purchase and return of the Item(s).  

Items that are not returned or are returned incomplete, damaged, without the label, altered, soiled, or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to you (if applicable).  

For shoes in particular, we recommend that you try your Dior shoes on a clean floor which will not damage or mark the soles, such as a carpeted surface. Returned Items must be in their original condition and not used, with all of the Christian Dior Couture Item labels attached and all the related accessories or instruction booklets included. 

If you return an Item more than thirty (30) days after the date you receive it or collect it, Christian Dior Couture may refuse to grant a refund and return the Item to you. 
In addition, gift recipients do not have a right to cancel. Only Customers may exercise that right. 

Your right to make a voluntary return is in addition to your legal right to cancel.  

Until the statutory cancellation period has expired, only the statutory conditions related to the legal right to cancel shall apply. The voluntary right to return the Item(s) does not in any way restrict your legal right to cancel, which remains unaffected. 

14.1 Policy on voluntary returns through the Site 

You may return Items within thirty (30) days of purchase by either: 

1. notifying Christian Dior Couture through your account on the Site that you wish to return an Item or Items, in which case Christian Dior Couture will send you an email acknowledging receipt of your cancellation; 

2. calling Customer Care to exercise your right to return an Item or Items, complete the return label included in the package, and agree on a date, time, and place for UPS to pick up the Item(s); or 

3. returning your Item(s) directly to a UPS drop off location (https://www.ups.com/pl/en/smallbusiness/content/parcel-delivery/ups-access-point.page) using the prepaid return label included in the package. 

The price billed for the Item(s) returned via the Site will be refunded to the means of payment you used to pay for the order, within a reasonable time and no later than fourteen (14) days following Christian Dior Couture's receipt of the Item(s). 

Any additional costs you paid due to your choice of a specific delivery method will not be refunded. 

14.2 Policy on voluntary returns to a Christian Dior Couture store 

Christian Dior Couture Customers may also return Items to any Christian Dior Couture store in Europe. For this type of return, the terms of sale that apply to stores replace these General Terms of Sale. 

15. Exchange 

In addition to your right to cancel and return Items as provided in Terms 13 and 14 hereof, you are entitled to change your mind and exchange an Item within thirty (30) days, as provided in Term 13 and 14.  
For defective Items, please refer to Term 16. 

Within thirty (30) days of receiving an Item you may exchange it through the Site or directly in a Christian Dior Couture store in the country in which you purchased it. 

At the request of Christian Dior Couture, you are obliged to provide any supporting declarations or documents in connection with the Item(s)’s exchange.  

Subject to your legal rights, Items that have been personalised, customised or made to order, Items that have been altered or damaged, and sealed Items (such as swimwear) that you opened after delivery and that cannot be returned for health or hygiene reasons may not be exchanged. 

Without prejudice to your rights under Term 14, Christian Dior Couture may, per its exchange policy, refuse to exchange more than two (2) successive orders. 

You may not make two exchanges for the same order. If you wish to exchange Items that have already been exchanged, you may return them by calling Customer Care to arrange a refund. 

Exchanges are subject to the Item(s) being available on the Site or in the store you go to make the exchange. If an Item is not available, you will receive a refund as provided in Term 13. 

15.1 Exchanges through the Site 

If you change your mind and want to exchange an Item through the Site, you must indicate in the relevant section of the Site which Item(s) you wish to receive in exchange for your order. You may return Items in accordance with Term 14 above (timeframe and exchange terms). 

The number of replacement Items must be the same as the number of returned Items. 

The delivery costs for the first delivery will be refunded, but the second shipment will be billed according to the delivery method selected. The new sale will be subject to the General Terms of Sale in effect when the exchange is made. 

15.2 Exchanges in Christian Dior Couture stores 

If you change your mind and want to exchange one or more Items in a Christian Dior Couture store, the Christian Dior Couture store that makes the exchange must offer the same category of Items for sale as the one you are asking to exchange. For example, Men’s shoes can be exchanged only in a Christian Dior Couture store that sells Men’s shoes. 

15.2.1 Exchanges for Items sold at a lower price in stores 

You will receive a credit slip for the price difference. 

The credit slip will be valid for one (1) year from the date of issue and may be used only in stores in the Christian Dior Couture network in the country where the store that issued the credit is located. 

To put a selection of Items on hold, you must contact Customer Care. 

15.2.2 Exchanges for Items sold at a higher price in stores 

You must pay the difference in accordance with the applicable General Terms of Sale. 

16. Your rights in the case of defective Items 

We are under a legal duty to supply Items that are in conformity with these General Terms of Sale. If your Item is not as described, damaged, or faulty, you may be entitled to a refund or replacement in accordance with your legal rights. . If you have any questions or complaints about your Item, please speak to one of our sales associates in store, or telephone our Client Service Team at [+44(0)20 7172 0172] (local rate), Monday to Friday from 10am to 8pm and Saturday from 10am to 6pm, excluding public holidays, or email us at https://www.dior.com/en_gb/contact-couture. If you wish to exercise your right to reject Items, please return the Items in store, post the Items back to us, or allow us to collect the Items via our complimentary collection service, which can be arranged by contacting us. 

Some Items sold on the Site are covered by a warranty in addition to the standard legal warranties. The terms of and way to claim your warranty may be viewed under the “After-Sales Service General Terms of Use” tab and are also set out in the information booklet that comes with the Items. 

17. After-Sales Service 

In some cases, Christian Dior Couture provides its Customers with extended commercial warranties or warranties in addition to the standard legal warranties. In such cases, the details of the commercial warranty will be included when your Item(s) is/are delivered. 

All technically reparable Items are eligible for after-sales service. 

The terms of use of the after-sales service may be viewed under the “After-Sales Service General Terms of Use” tab. 

Christian Dior Couture does not make spare parts available for any guaranteed period. However, Christian Dior Couture will make its best efforts to accomodate any requests for one or more spare parts. 

18. Item-Related Information – Limitation of Liability – Events beyond our control 

Information about all of the Items offered for distance selling is available in all Christian Dior Couture stores, on the Site, and through Customer Care. 

The photos, graphics, and descriptions of the Items offered for distance selling are for illustrative purposes only. You may obtain additional information by contacting Customer Care or a Christian Dior Couture store. While every effort is made to ensure that the color and pattern of the Items pictured on the Site accurately reflect the original Items, variations may occur, in particular due to technical limits on your computer’s ability to render colors. Your Item may vary slightly from those images. 

If Christian Dior Couture does not comply with these General Terms of Sale, it will be liable only for those of your losses or damages that are the foreseeable result of Christian Dior Couture's breach of contract or of the consequences of a lack of due care and reasonable skill. Christian Dior Couture will not be liable for unforeseeable losses or damages under any circumstances. Losses or damages are foreseeable if it is obvious that they will occur or if, at the time the contract is formed, you and Christian Dior Couture know that they may occur and, for example, you discussed them with Christian Dior Couture during the sale process. 

Christian Dior Couture does not exclude or limit its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items and for defective products under the Consumer Protection Act 1987. 

19. Miscellaneous 

Even if Christian Dior delays enforcing these General Terms of Sale, we can still enforce these later. 

If any of the provisions of these General Terms of Sale is declared null and void in whole or in part, the other provisions of these General Terms of Sale and the other rights and obligations arising under them will remain unchanged and will continue to apply. 

20. Disputes - Applicable Law 

These General Terms of Sale are governed by English law and the jursidiction of the English Courts, although you may bring proceedings in the courts where you live. 

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES (2)

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES

1. These General Terms and Conditions govern the After-Sales Services (hereinafter "After-Sales Services" or "Services") provided by the company Christian Dior Couture which manages the store in which the Customer's request for assistance is made (hereinafter "Dior"). 

2. Upon delivery of the product to Dior by the Customer (or any person authorised by the Customer, in writing, to do so in the Customer's name and on the Customer's behalf), Dior, in conjunction with the Customer, shall photograph and analyse the product, identifying all visible signs (including but not limited to tears, pre-existing damage, soiling, etc.). All visible signs were duly noted on the form signed electronically by the Customer upon delivery of the product (hereinafter the "CARE Form") and documented by taking photographs, which were viewed by the Customer and reproduced on the After-Sales Service Form. The After-Sales Services that the Customer has asked Dior to perform are also described in this CARE Form, which the Customer will receive by email or, on request, in paper format.

3. The product is deemed to be delivered to Dior without any loose or attached items. In this respect, Dior is not responsible for (i) any objects attached to the product or loose (e.g. those left in pockets) that were not detected during the aforementioned analysis of the product nor for (ii) any damage resulting from or caused by the aforementioned objects.

4. The product is sent to the workshop or to their place of manufacture to be examined in detail by Dior's craftsmen and experts. They will determine whether the defect or problem that led the Customer to request After Sales Services is covered by the warranty, the feasibility of repair where this option has been chosen by the Customer, the estimated timeframe to carry out the repair and, where the defect or problem is not covered by the warranty, the estimated cost to carry out the Services. Where this information differs from the information provided in the above form, the Customer will be informed as soon as possible and if the Customer ultimately incurs costs or expenses in excess of those estimated in the above form, the Customer will be provided with a quotation which must, if accepted by the Customer, be confirmed by return email with the words "Agreed to quotation no. [quotation no.]" before the Services can be performed. If the Customer refuses the new conditions, the Dior store that made the request for After-Sales Services will contact the Customer as soon as the product is ready for collection so that the Customer can collect it (or have it collected) from the said store.

5. The Client understands and accepts that even when the product and the Services have been indicated as covered by the warranty in the above form, the craftsmen and experts may, in particular with regard to the deteriorated condition of the product, find that the product has not been used normally and that the warranty is therefore void. In this case, the Customer will be informed in writing and the procedure will be as described in Article 4 above. If the craftsmen and experts confirm that the product is covered by the warranty but indicate that the product cannot be restored, the Customer will be offered a full or partial refund or replacement, suggested to him/her in writing. For more information on legal warranties, the Customer is requested to consult the Dior general terms and conditions of sale available in the stores as well as articles L.217-3 to L.217-20 of the French Consumer Code relating to the legal warranty of conformity and articles 1641 to 1649 of the French Civil Code relating to the warranty against hidden defects.   

6. Dior will make all reasonable efforts to ensure that all After Sales Services are performed to the highest possible standards.

7. Both, in the event that Dior performs After-Sales Services and that Dior and its craftsmen and experts have determined that the product is not repairable, Dior will contact the Customer (first by telephone and then, if the Customer does not respond, by e-mail) to inform the Customer that the product is ready for collection in the same store where the request for After-Sales Services was made. The Customer must collect the product within 3 months of such notification. If the product is not collected within 3 months of Dior's first written notice, Dior will send a second written notice to the Customer, by registered letter with acknowledgement of receipt (to the address indicated on the CARE Form) informing the Customer that if the product is not collected by the end of a new period of 15 months from the first presentation of this registered letter constituting the second notice, Dior will be able to dispose of the product in any way whatsoever (including by destroying it and, where possible, recycling it). In fact, any delay in collecting the product after the expiry of this second collection period causes prejudice to Dior because of the costs incurred for the custody and maintenance of the product. By signing these general terms and conditions of After-Sales Services, communicated to the Customer at the time of dropping off of the product and before signing the CARE Form, the Customer expressly acknowledges and accepts that, by way of derogation from the law of 31 December 1903, Dior may dispose of the product that has not collected within the allotted time period, without the Customer being able to claim any compensation whatsoever from Dior. 

8. The product can be collected by the Customer by presenting a copy of the CARE form and/or, if applicable, the final quotation, accompanied by his/her identity document. The Customer may also use a proxy document, which was sent to him/her by email at the same time as the After Sales Service Form and these general terms and conditions, to appoint a person authorised to collect the product on his/her behalf (hereinafter the "Designated Person"). To collect the product, the Designated Person must present the proxy form, duly completed and signed by the Customer, a copy of the After Sales Service Form and, if applicable, the final quotation, duly signed by the Customer, a copy of the Customer's identity document and his/her own identity document. 

9. In all cases where the warranty has been declared void, all amounts due for the After-Sales Service that have not been paid in full at the time of collection of the product must be paid at once on the day of collection of the product. Otherwise, the product will not be returned to the Customer. The Customer is not entitled to any refund on the After-Sales Service unless he/she can prove that the Service was incorrectly rendered (repair not carried out or incorrectly carried out, replacement by a different product without the Customer's agreement).   

10. Dior attaches great importance to the protection of its intellectual property rights and to compliance with the law. As a result, Dior does not repair products that violate any law or regulation, particularly when they have been identified as stolen or counterfeit. Furthermore, by signing these general terms and conditions of use of the After-Sales Services, the Customer authorises Dior, whenever the circumstances justify it (i) to keep the infringing products with a view to destroying them and, where possible, recycling them and/or for the purposes of investigations, in particular judicial investigations and/or, where applicable, as evidence against the perpetrator of the infringement or breach of a law or regulation and (ii) to communicate the Customer's personal data to the competent authorities if Dior is obliged to do so by law or by these same authorities. Buying Dior products in Dior stores and from its authorised distributors is the best way to ensure the authenticity of a Dior product.

11. These general terms and conditions of use of the After-Sales Services are governed by French law. In the event of a dispute concerning the After-Sales Services, the Customer may seek an amicable solution by contacting us by email or telephone or contact the consumer ombudsman of the Centre de Médiation et d'Arbitrage de Paris (CMAP [Paris mediation and arbitration centre]), by filling in the dedicated form on the website www.cmap.fr, by sending his/her request by post to CMAP Médiation Consommation, 39, avenue Franklin D. Roosevelt, 75008 PARIS or by email to consommation@cmap.fr. Recourse to mediation is an alternative dispute resolution mechanism, which is not a prerequisite for taking legal action. The Client may therefore take legal action against Dior without having had recourse or attempted to have recourse to mediation. In the absence of an amicable solution or recourse to mediation, all disputes relating to these general terms and conditions shall be submitted to the competent court in application of the rules laid down by the French Code of Civil Procedure and the French Consumer Code. The Customer may file a lawsuit in the courts of (i) the place where Dior is domiciled; or (ii) the place where the Customer is domiciled; or (iii) the place where the After Sales Services are performed. 

SUMMARY PRIVACY POLICY

Regulation (EU) 2016/679: General Data Protection Regulation.

Dior, which manages the store in which the after-sales service request was made, as the data controller, will process the data of the Customer (e.g. surname, first name, phone number, personal address, e-mail address, copy of identity document) in order to process and follow up the Customer's after-sales service request.

 
The personal data of the Customer will be kept for the period strictly necessary for the proper processing of the Customer's request and any complaints, and in accordance with the privacy policy available in stores and on the website www.dior.com, after which the personal data will be deleted or made anonymous.

Please note that by sending an email to privacy@christiandior.com, the Customer will always be able to access, update and delete his/her personal data, revoke or change his/her consent and receive or request the transfer of his/her data to another controller. In addition, the Customer may object at any time to the processing of his/her personal data, in particular for marketing purposes or for analysing his/her preferences where the Customer has given specific consent. The Customer will also have the right to lodge a complaint with the competent data protection authority or with the supervisory authority of the Member State of the Customer’s habitual residence or of the place of the alleged breach.

If the Customer needs more information, he/she is requested to read the full text of the privacy policy available in stores and on www.dior.com in the Privacy Policies section.

USEFUL LINKS (1)

GENDER PAY GAP REPORT (1)

In 2023, companies from the LVMH group in France have calculated their gender equality index. This index totals 92/100 points for Christian Dior Couture.