Delivery & Returns
In-Store Appointment
Dior invites you to arrange an appointment with a Sales Associate for a personal consultation.
Your order
Check the contents of your order, track its status, or request an exchange or refund.
If you already have an account please log in to your account.
If you have placed an order as a guest, please fill in the fields below:
Free Delivery
Dior offers rapid and secure delivery within 1-3 working days (free) from the time your order is shipped.
A delivery estimate is provided in the checkout when placing your order.
Express delivery (1-3 working days): free
Priority delivery by 12pm (1-2 working days): $15
Priority delivery by 9am (1-2 working days): $25
Premium delivery same day or scheduled: $70; Free for orders over $3,000, available up to five days a week in specific locations.
Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.
A select number of boutiques offer our Collect in Store service for items ordered online. This delivery option will be offered upon confirmation of your order if the items in your basket are eligible.
Dispatch Within 24 Hours
Orders are prepared and dispatched the same day when placed by 12 p.m. and within 24 hours* when placed after 12 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours*.
*except for jewellery pieces
Free Returns Within 30 Days
You can return or exchange any order within 30 days of receiving it.
Dior offers two return options: by post or in one of our boutiques, subject to certain conditions.