Legal Terms and Conditions

LEGAL TERMS AND CONDITIONS (1)

GENERAL SALES CONDITIONS (1)

GENERAL TERMS AND CONDITIONS FOR ONLINE AND DISTANCE SALES

GENERAL TERMS AND CONDITIONS FOR DISTANCE SALES – August 2024

Preamble

These are the General Terms of Sale of Christian Dior, a corporation having its registered office at Suite 10.02, 75 Castlereagh Street, Sydney NSW 2000, and is registered with Australian Securities and Investment Commission under the Australian Company Number 15 072 174 451; Telephone: 1300287154; Email: contactdiorasia@christiandior.com (hereinafter “Christian Dior Couture” or “we” and “us” and “our” shall be construed accordingly).

Christian Dior Couture creates, designs, manufactures and sells men’s, women’s, and children's haute couture and ready-to wear items, fashion accessories, shoes, lifestyle products, watches, and fine jewelry worldwide bearing Christian Dior Couture labels, such as: Christian Dior, Dior, Baby Dior, Dior Joaillerie, Dior Maison, and CD (together, the “Christian Dior Couture Items”).

To better meet its customers’ expectations, in addition to its stores and distribution network, Christian Dior Couture has created a system for making distance sales of a selection of Christian Dior Couture Items (hereinafter the “Items”) by telephone and via internet.

1 Scope and acceptance of the General Terms of Sale

These General Terms of Sale apply to all distance sales of Items made:

(a)   by phone through the Client Service Center set up by Christian Dior Couture and described in Clause 2.1 of these General Terms of Sale (hereinafter “Client Service”), and 

(b)   via the Christian Dior Couture website identified by the domain name “https://www.dior.com/en_au” (hereinafter the “Site”).

The Items are sold to individuals for their own personal purposes, unrelated to any commercial activity (hereinafter the “Customer(s)” or “you” and “your” shall be construed accordingly).

You therefore confirm that you are acting as a consumer and do not intend to resell the Items for commercial purposes.

You also certify that you have legal capacity to agree to these General Terms of Sale.

Every time you purchase an Item or Items on the Site, you must indicate that you agree to the applicable Christian Dior Couture General Terms of Sale and acknowledged to the Privacy Policy (hereinafter the “Privacy Policy”) by clicking “Pay”. You may view these documents before and at the time of confirming your purchase.

Christian Dior Couture may update and modify these General Terms of Sale, and will inform its Customers of such changes by email. The terms that apply to Item sales are those that are in effect at the time your order is placed.

For further information on how Christian Dior Couture processes and uses the personal data it collects on the Site and/or by phone, please read the Privacy Policy.

2 Information about orders

You may place orders by phone or on the Site.

Phone orders (if applicable) must be placed in English.

On the Site, orders may be placed in: German, English, French, Dutch, Portuguese, Greek, Italian, Spanish, Korean, Japanese, Russian, Taiwanese, Mandarin, and Cantonese.

The sale contract language depends on the country in which the Site on which you purchase the Item(s) is hosted.

2.1 Orders placed by phone with Client Service

You may place phone orders by calling Client Service at 1300287154 (price of a local call) Monday to Sunday from 10am to 9pm (AEST).

You are entering into a sale contract for any order you place by phone.  The sale contract is deemed to have been formed at the time specified in Clause 2.2.5 below.

2.2 Orders placed through the Site

2.2.1 Selection of Items by Customers

Special orders such as orders for customised items, unique pieces, etc. (not including personalisation) cannot be placed through the Site. If you wish to order special items, please come to one of our stores.

On the Site, you may select, enter, and confirm the designation and quantity of the Items you wish to order and the Items are added to your cart (hereinafter the "Cart”). Quantities are limited as per Clause 4 below.

2.2.2 Identification

Once you have completed your selection and are ready to confirm the contents of your Cart, you may either:

(a)   log in to your Customer account (hereinafter the “Account”); or

(b)   continue as a “guest”.

You may also log in before selecting any Items.

If you already have an Account, you must log in with your email address and password.

If you do not yet have an Account, you may create one by entering your name, street address, email address, and telephone number when you place your order.  Your Account will be live once confirmed by Christian Dior Couture via a confirmation email.

You cannot change your address once an order has been placed. 

Your login and password are strictly personal. You must keep them secure and not disclose them to a third party.  You must inform Christian Dior Couture immediately in the event of the loss or theft of your login and/or password or any fraudulent use of your Account.

Subject to your rights under the Australian Consumer Law including the Consumer Guarantees (detailed further at Clause 13), Christian Dior Couture is not liable for any direct or indirect damage caused by fraudulent access to your Account or to the Site, or for the inability to access your Account or the Site.

  

2.2.3 Placing orders 

You must choose the delivery method and provide all the information required to ship the order, including:

(a)   email address,

(b)   first and last name,

(c)   street address,

(d)   postal code

(e)   state

(f)    city

(g)   telephone no.

(h)   delivery method,

(i)    shipping country,

(j)    billing address,

(k)   delivery or store address where you wish to pick up your order if the selected delivery country has stores that provide this service; and

(l)    payment method and payment information.

If an order is a gift, you may include a card with a personal message.

You may use your delivery address as the billing address or enter another address.

Once you have entered and validated the above information, the price of the Items (as defined in Clause 5 below), as well as any delivery costs and the estimated delivery date will be displayed automatically.

You must verify that your selection is correct before confirming your order.

It will be your responsibility to provide correct and accurate information. To help its Customers spot any errors, Christian Dior Couture provides technical verification means in the form of a standard verification summary check (which verifies whether all the required fields have been filled and whether the characters that were entered are appropriate for the field in question).

By clicking “Proceed to payment”, you are placing a firm order for the Item or Items in your Cart.

Please read these General Terms of Sale and the Privacy Policy carefully before submitting your order to us, and then proceed by clicking on “Pay and place order”.

2.2.4 Confirmation of your order by Christian Dior Couture

Once you have completed the steps described in Clause 2.2.3 above, you will receive an order acknowledgement email. 

The order acknowledgement email confirms that we have received your order, but does not constitute acceptance of your order (unless expressly indicated otherwise).

The acknowledgement of receipt of your order includes the order number, the total amount of the order, delivery cost and delivery date information, and the key features, quantity, and price of the Item(s) purchased. The acknowledgement of receipt also includes a link to the General Terms of Sale

2.2.5 Formation of sale contract

The sale contract is deemed to have been formed: when the Item or Items you ordered is or are shipped and you have received a separate email from Christian Dior Couture informing you that your order has been shipped.

(a)   If you pay with a credit or debit card, when your card is debited as provided in Clause 6, even if your card is debited before your order is shipped or before acceptance of your order is expressed in any other way.

(b)   If you pay via PayPal, Apple Pay, or Apple Pay express as provided in Clause 6.2, when you confirm your order on the PayPal, Apple Pay, or Apple Pay express site.

2.3 Proof of order

In general, you and Christian Dior Couture expressly agree that emails and the automatic recording systems used by Client Service will be treated as proof of your order, in particular, the content and date of your order.

If you place an order through the Site, you must keep a copy (electronic or paper) of your order information. 

2.4 Pre-Order Service

Prior to the official release date of certain products, Dior may (at its discretion) select certain customers to preview the new collections, collaborations and/or capsule collections on Dior.com. 

It is entirely at Dior’s discretion (a) as to whether it chooses to allow a preview, and (b) if so, as to its choice of customers.

The selected customers will have the opportunity to pre-order upcoming items of their choice. If an item is pre-ordered, the customer will be informed of the estimated shipping date, which is expected to be between three (3) weeks and one (1) month from the date of the product pre-order (although may, in certain circumstances, be longer, in which case Dior will keep the Customer informed). 

At the pre-order stage, Dior will proceed with a deposit payment and will send the customer a payment receipt thereafter. This is to secure the customer’s pre-order; if the item cannot subsequently be supplied for any reason, or if production and/or shipping is substantially delayed beyond the stated estimate, the payment will be refunded. 

Dior also offers the selected customers the possibility to cancel a preorder by informing Dior of their decision to cancel the contract, by an unequivocal statement e.g. a letter sent by post, fax or e-mail, before the shipment of the relevant Item(s). 

No cancellations will be permitted after shipment of a preordered Item.

The sale will be complete when the product is shipped to the customer. At this stage, the customer will receive an invoice for the purchase. 

3. Item availability

Christian Dior Couture reserves the right to change the Item(s) offered on the Site at any time and without prior notice. Such changes will not affect orders that have already been placed.

Before you place an order, Client Service (for phone orders) or the Site’s information page describing each Item will tell you:

(a)   whether or not the Item is available; or

(b)   if the Item is temporarily unavailable, whether you can order it for future delivery in a specified timeframe.

If, despite Christian Dior Couture's reasonable efforts in this regard, you order Items that are no longer available, or are out of stock, Christian Dior Couture will inform you as soon as possible by phone or email. You will receive a full refund for the purchase price of the unavailable Item or Items and any applicable delivery costs.

4. Non-acceptance of order

Purchases made on the Site or by phone are solely for the Customers’ own use (or for gifts), not for resale.

Christian Dior Couture may refuse or cancel any order that:

(a)   it reasonably believes is not the Customers’ own use (or for gifts);

(b)   it reasonably believes to be fraudulent;

(c)   exceeds the following purchase limits:

(i) two (2) identical handbags ordered within thirty (30) calendar days, and/or

(ii) four (4) identical Items ordered within thirty (30) calendar days.

The purchase limits indicated in the previous paragraph do not apply to Items in the Home and Men’s Timeless categories (men’s “Ready-to-Wear”, i.e., suits and tuxedos, suit jackets, shirts, and trousers; and Men's “Accessories”, i.e., belts, ties, bow ties, pocket handkerchiefs, cuff links, and button covers).

Christian Dior Couture may also cancel any order (i) made by a Customer with whom there is a dispute related to the payment or delivery of a previous order, or (ii) that does not comply with these General Terms of Sale.

If Christian Dior Couture finds that your order does not comply with these General Terms of Sale, it will notify you directly on the Site, by phone or email. If you do not correct the information in your order that is incorrect or contrary to these General Terms of Sale within fourteen (14) calendar days of receiving such notification, Christian Dior Couture may cancel the order.

If your order is cancelled in accordance with this clause, the corresponding payment for the order will also be cancelled, and you will receive a full refund of the amount paid for your order, including any applicable delivery costs.

5. Item prices - Billing

Prices are indicated by Client Service or displayed on the Site in Australian Dollars ($) and include all applicable taxes, but do not include any applicable delivery charges (if any), which are displayed separately before the order is placed.

The prices billed are the prices in effect on the date of the order, provided the ordered Item(s) are available at that time.

Christian Dior Couture reserves the right to change the prices of the Item(s) at any time and without prior notice, but such changes will not apply to any orders you have already placed.

Distance purchases (via phone or the Site) of Christian Dior Couture Items do not qualify for a VAT refund.

You will receive written confirmation of the price paid for each Item and your delivery costs no later than at the time of delivery.

6. Payment  

 

The Customer acknowledges and agrees that if any order placed by the Customer relates to one or more pre-ordered Item(s), the total price for all Items he/she has ordered shall be charged at the point when the Order is placed to the Customer, although the pre-ordered Item(s) may not be available for delivery at that time. The Customer will be advised of an estimated delivery time.

6.1 Payment by Credit Card or Debit Card

You may pay for your purchases by credit or debit card. Cards from the "CB" network, Visa©, Eurocard©, MasterCard©, American Express©, JCB©, Apple Pay©  are accepted. We accept international credit cards.

To use these payment methods when ordering by phone, you must confirm to Client Service and guarantee to Christian Dior Couture that you are the licensed cardholder of the card used to pay for the order and that the first and last name on that card are yours. You must also provide the card number, expiration date, and security code shown on the card when ordering by phone, or on the Site.

By providing your credit or debit card number and/or bank details to Christian Dior Couture by phone or on the Site, you unconditionally agree that Christian Dior Couture may proceed with the secure transaction and pre-authorize your bank to debit your account upon receipt of the records or statements sent by Christian Dior Couture, even in the absence of receipts signed by the cardholder.

6.2 Payment via PayPal

Christian Dior Couture accepts payment via PayPal.

When you are submitting your order, choose the PayPal payment option. You will be redirected automatically to the PayPal platform.

You must then connect to your PayPal account using your login and password. If you do not have a PayPal account, you can create one at this time. After submitting your order with PayPal, you will be redirected to the Site’s confirmation page.

The order will be shipped only after the payment method has been verified, authorization to debit your card or confirmation from PayPal has been received, and your order’s compliance with these General Terms of Sale and the availability of the Item(s) has been confirmed.

  

7. Delivery

Items may only be ordered from the Site or by phone with Dior Client Service for delivery to addresses within Australia. If you want to order an Item and have it delivered to a country other than Australia, you must place your order on the relevant Site of that country (if there is one).  

For security reasons, Christian Dior Couture will not process any order for which the delivery or billing address is a PO box, courier lockers or freight forwarders.

You may also have any Items that are gifts delivered to another individual in Australia.

After payment of the order has been processed, the Items will be delivered to the delivery address you indicate when ordering. You must ensure that this delivery address is accurate. 

Once your payment has been received, the ordered Items will be delivered:

 - on the date or within the timeframe Christian Dior Couture indicated to you before your order was confirmed or, if no timeframe was given, no later than thirty (30) days from the order date unless there is a delay outside of our control;

- for preordered Item(s), on or around the estimated delivery date; or 

- if that Item is temporarily unavailable, within the timeframe you were informed of and that you accepted (i) when you placed your order by phone with Client Service, or (ii) when you added that Item to your Cart on the Site, as well as before your order was accepted.

Depending on the option you select, Christian Dior Couture will ship the ordered Items by express courier with proof of personal delivery.

Our Express delivery services are offered free of charge. Priority delivery options with shipping fee can be offered in certain areas. Available delivery options with applicable delivery fee (if any) will be displayed at checkout page subject to the provided delivery address.

If delivery of the Items is delayed by an event beyond Christian Dior Couture's control, you will be contacted as soon as possible after Christian Dior Couture becomes aware of this delay by phone or email, and reasonable steps will be taken to mitigate the effects of the delay. Provided Christian Dior Couture makes its best efforts to reduce the delay, we will not be liable for the delay caused by the event. However, if there is a risk of significant delay, you may contact Christian Dior Couture to cancel the contract and obtain a full refund for any Item that you have paid for but have not yet received.

If our nominated delivery provider is unable to deliver (after 2 unsuccessful attempts) and the package is returned to the Christian Dior Couture warehouse, Christian Dior Couture will attempt to contact you twice in the four (4) weeks following receipt of the package at the warehouse. If you do not reply or contact it within those four (4) weeks, Christian Dior Couture will refund the order and send an email confirmation to you at the address you provided when placing the order.

Collect in Store

Christian Dior Couture offers customers the opportunity to choose the "Collect in Store" option at the time of the order, choosing to collect the Item(s) in one of the proposed Christian Dior Couture boutiques. This service is uniquely available at the Christian Dior Couture boutiques in Australia. This information will be given to the customer before the order is made. 

The Item will be available at the chosen boutique within the time limits communicated by Christian Dior Couture in Clause 7. 

As soon as the order is available in-boutique, the customer will be informed immediately by e-mail. He or she then has a period of fourteen (14) days to collect the order at the selected Boutique. After this period, the order will be returned to our workshops and the customer will be automatically refunded. 

When collecting the order in-store, the customer must present the order's availability confirmation e-mail as well as a valid identity document. A verification of the Customer's identity will then be carried out, which the customer expressly accepts by choosing this delivery method. The order will then be delivered to the customer upon signature of a collection form.

The customer also has the possibility of asking a person of his or her choice to come and collect the order on his or her behalf, under the following conditions. The person chosen by the buyer must present (i) his or her own identity document, (ii) the order confirmation email received by the buyer as well as (iii) the duly dated and signed authorisation form for withdrawal by a third party. 

The customer can access a delegation of authority form by logging in to their customer account. 

8. Privacy

For more information on how we use the personal data we collect from you through the Site or by phone, please read our Privacy Policy.

9. Ownership of Items

Christian Dior Couture will own the Items until you, or the intended recipient receives the Item(s). 

 You may not resell any Items before this time unless Christian Dior Couture has provided its prior written consent.

10. Intellectual Property Rights

You may not directly or indirectly reproduce, represent, or adapt the Site, in whole or in part, in any form whatsoever. Any intellectual property rights pertaining to any Christian Dior Couture product or element (including Christian Dior Couture Items), such as trademarks, illustrations, photos, images, designs, and logos, whether registered or not, is and will remain the exclusive property of Christian Dior Couture.

Any total or partial reproduction, downloading, modification, or use of Christian Dior Couture's trademarks, illustrations, images, photos, logos, or designs for any reason and on any medium whatsoever is strictly prohibited without Christian Dior Couture’s express prior written consent.

Similarly, any use that does not comply with the license to use the Site and, in particular the use of any of the Site’s components (Items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use is strictly prohibited without Christian Dior Couture’s express prior written consent.

11. Our returns policy

Your right to return Items under this Clause is in addition to your rights under the Australian Consumer Law.  See more detail on these rights at Clause 13 below.

12.1 Conditions for return

Subject to this clause, Christian Dior Couture gives you thirty (30) calendar days to return the Items you bought on the Site or by phone, and receive a full refund or exchange.

You may return an item through the Site or to a Christian Dior Couture store, in accordance with Clause 12.1 and 12.2 below. 

However, you may not return for change of mind personalised, customised, or made to order items.

In addition:

(c)  Christian Dior may refuse to exchange more than two (2) successive orders for change of mind;

(d)   you may not make two exchanges for the same order for change of mind.  However, you may return an item that has already been exchanged for a refund by calling Client Service; and

(e)   exchanges are subject to the Item(s) being available on the Site or in the store you visit to make the exchange.

You must return the Item(s):

(a)   within thirty (30) calendar days of delivery;  

(b)   in its/their original condition and not used, with all of the Christian Dior Couture Item labels attached and all the related accessories or instruction booklets included;

(c)   in its/their complete original packaging; and

(d)   with proof of purchase.

Items that are returned incomplete, damaged, without the label, altered, soiled, or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to you (if applicable).  For shoes in particular, we recommend that you try your Dior shoes on a clean floor which will not damage or mark the soles, such as a carpeted surface.

You remain responsible for any returned Items until they are received by Christian Dior Couture.

If you return an Item more than thirty (30) calendar days after delivery or in store collection, Christian Dior Couture may, at its discretion, refuse to grant a refund and return the Item to you.

Gift recipients do not have a right to return Items under this clause. Only the person who placed the order may exercise that right.

12.2 Policy on voluntary returns through the Site

You may return Items within thirty (30) days of purchase by either:

- notifying Christian Dior Couture through your account on the Site that you wish to return an Item or Items, in which case Christian Dior Couture will send you an email acknowledging receipt of your return request; or

-  calling Client Service to exercise your right to return an Item or Items, and agree on a date, and place for DHL to pick up the Item(s).

The price billed for the Item(s) returned via the Site will be refunded to the means of payment you used to pay for the order, within a reasonable time and no later than fourteen (14) days following Christian Dior Couture's receipt of the Item(s).

Any additional costs you paid due to your choice of a specific delivery method will not be refunded.

12.3 Policy on voluntary returns to a Christian Dior Couture store

You may also return Items to any Christian Dior Couture store in Australia.  Our boutiques will mail the returns back to the warehouse on your behalf for further processing. Refunds cannot be directly processed in stores.

12.4 Exchanges through the Site

If you change your mind and want to exchange an Item through the Site, you must indicate in the relevant section of the Site which Item(s) you wish to receive in exchange for your order. You may return Items in accordance with Clause 12.1 above (timeframe and exchange terms).

The number of replacement Items must be the same as the number of returned Items.

The applicable delivery costs (if any) will not be refunded. The exchange will be subject to the General Terms of Sale in effect when the exchange is made.

12.5 Exchanges in Christian Dior Couture stores

If you change your mind and want to exchange one or more Items in a Christian Dior Couture store, the Christian Dior Couture store that makes the exchange must offer the same category of Items for sale as the one you are asking to exchange. For example, men’s shoes can be exchanged only in a Christian Dior Couture store that sells men’s shoes. To put a selection of Items on hold, you must contact Client Service.

If you exchange an Item for an Item sold at a lower price in store, you will receive a credit note for the price difference. The credit note will be valid for one (1) year from the date of issue and may be used only in stores in the Christian Dior Couture network in the country where the store that issued the credit is located.

If you exchange an Item for an Item sold at a higher price in store, you must pay the difference in accordance with the applicable General Terms of Sale.

13. Your rights under the Australian Consumer Law

You have rights under the Consumer Guarantees in the Australian Consumer Law.  Nothing in these General Terms of Sale excludes or limits these rights.

If your Item is not as described, damaged, or faulty, you may be entitled to a refund, repair or replacement in accordance with your legal rights under the Australian Consumer Law. If you have any questions or complaints about your Item, please speak to one of our sales associates in store, or telephone our Client Service Team at 1300287154 (local rate), Monday to Sunday from 10am to 9pm (AEST) or by email at: contactdiorasia@christiandior.com

If you wish to exercise your right to refund, repair or replacement, please return the Items in store, post the Items back to us, or allow us to collect the Items via our complimentary collection service, which can be arranged by contacting us.

14. After-Sales Service

In some cases, Christian Dior Couture provides its Customers with extended commercial warranties or warranties in addition to the standard legal warranties which the Customers are legally entitled to (including legal warranties implied under statute). In such cases, the details of the commercial warranty will be included when your Item(s) is/are delivered.

All technically reparable Items are eligible for after-sales service. 

The terms of use of the after-sales service may be viewed under the “After-Sales Service General Terms of Use” tab.

Christian Dior Couture does not make spare parts available for any guaranteed period. However, Christian Dior Couture will make its best efforts to accommodate any requests for one or more spare parts.

15. Description of Items

Information about all of the Items offered for distance selling is available in all Christian Dior Couture stores, on the Site, and through Client Service.

The photos, graphics, and descriptions of the Items offered for distance selling are for illustrative purposes only. You may obtain additional information by contacting Client Service or a Christian Dior Couture store.

While every effort is made to ensure that the color and pattern of the Items pictured on the Site accurately reflect the original Items, variations may occur, in particular due to technical limits on your computer’s ability to render colors. Your Item may vary slightly from those images.

16. Limitation of Liability

Subject to your rights under the Australian Consumer Law, if Christian Dior Couture does not comply with these General Terms of Sale, it will be liable only for those of your losses or damages that are the foreseeable result of Christian Dior Couture's breach of contract or of the consequences of a lack of due care and reasonable skill.  Subject to your rights under the Australian Consumer Law, Christian Dior Couture will not be liable for unforeseeable losses or damages under any circumstances. Losses or damages are foreseeable if it is obvious that they will occur or if, at the time the contract is formed, you and Christian Dior Couture know that they may occur and, for example, you discussed them with Christian Dior Couture during the sale process.

Christian Dior Couture does not exclude or limit its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items under the Australian Consumer Law.

17. Miscellaneous

Even if Christian Dior Couture delays enforcing these General Terms of Sale, we can still enforce these later.

If any of the provisions of these General Terms of Sale is declared null and void in whole or in part, the other provisions of these General Terms of Sale and the other rights and obligations arising under them will remain unchanged and will continue to apply.

18. Disputes - Applicable Law

These General Terms of Sale are governed by Australian law, including the Australian Consumer Law. This choice of law has no effect on your right to protection under the applicable consumer protection laws of your country of residence.

The Australian Competition and Consumer Commission provides information about consumer rights and protections that apply in Australia at https://www.accc.gov.au/consumers. 

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES (2)

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES

1. These General Terms and Conditions govern the After-Sales Services (hereinafter "After-Sales Services" or "Services") provided by the company Christian Dior Couture which manages the store in which the Customer's request for assistance is made (hereinafter "Dior"). 

2. Upon delivery of the product to Dior by the Customer (or any person authorised by the Customer, in writing, to do so in the Customer's name and on the Customer's behalf), Dior, in conjunction with the Customer, shall photograph and analyse the product, identifying all visible signs (including but not limited to tears, pre-existing damage, soiling, etc.). All visible signs were duly noted on the form signed electronically by the Customer upon delivery of the product (hereinafter the "CARE Form") and documented by taking photographs, which were viewed by the Customer and reproduced on the After-Sales Service Form. The After-Sales Services that the Customer has asked Dior to perform are also described in this CARE Form, which the Customer will receive by email or, on request, in paper format.

3. The product is deemed to be delivered to Dior without any loose or attached items. In this respect, Dior is not responsible for (i) any objects attached to the product or loose (e.g. those left in pockets) that were not detected during the aforementioned analysis of the product nor for (ii) any damage resulting from or caused by the aforementioned objects.

4. The product is sent to the workshop or to their place of manufacture to be examined in detail by Dior's craftsmen and experts. They will determine whether the defect or problem that led the Customer to request After Sales Services is covered by the warranty, the feasibility of repair where this option has been chosen by the Customer, the estimated timeframe to carry out the repair and, where the defect or problem is not covered by the warranty, the estimated cost to carry out the Services. Where this information differs from the information provided in the above form, the Customer will be informed as soon as possible and if the Customer ultimately incurs costs or expenses in excess of those estimated in the above form, the Customer will be provided with a quotation which must, if accepted by the Customer, be confirmed by return email with the words "Agreed to quotation no. [quotation no.]" before the Services can be performed. If the Customer refuses the new conditions, the Dior store that made the request for After-Sales Services will contact the Customer as soon as the product is ready for collection so that the Customer can collect it (or have it collected) from the said store.

5. The Customer understands and accepts that even when the product and the Services have been indicated as covered by the warranty in the above form, the craftsmen and experts may, in particular with regard to the deteriorated condition of the product, find that the product has not been used normally and that the warranty is therefore void. In this case, the Customer will be informed in writing and the procedure will be as described in Article 4 above. If the craftsmen and experts confirm that the product is covered by the warranty but indicate that the product cannot be restored, the Customer will be offered a full or partial refund or replacement, suggested to him/her in writing. For more information on legal warranties, the Customer is requested to consult the Dior general terms and conditions of sale available in the stores as well as articles L.217-3 to L.217-20 of the French Consumer Code relating to the legal warranty of conformity and articles 1641 to 1649 of the French Civil Code relating to the warranty against hidden defects.   

6. Dior will make all reasonable efforts to ensure that all After Sales Services are performed to the highest possible standards.

7. Both, in the event that Dior performs After-Sales Services and that Dior and its craftsmen and experts have determined that the product is not repairable, Dior will contact the Customer (first by telephone and then, if the Customer does not respond, by e-mail) to inform the Customer that the product is ready for collection in the same store where the request for After-Sales Services was made. The Customer must collect the product within 3 months of such notification. If the product is not collected within 3 months of Dior's first written notice, Dior will send a second written notice to the Customer, by registered letter with acknowledgement of receipt (to the address indicated on the CARE Form) informing the Customer that if the product is not collected by the end of a new period of 15 months from the first presentation of this registered letter constituting the second notice, Dior will be able to dispose of the product in any way whatsoever (including by destroying it and, where possible, recycling it). In fact, any delay in collecting the product after the expiry of this second collection period causes prejudice to Dior because of the costs incurred for the custody and maintenance of the product. By signing these general terms and conditions of After-Sales Services, communicated to the Customer at the time of dropping off of the product and before signing the CARE Form, the Customer expressly acknowledges and accepts that, by way of derogation from the law of 31 December 1903, Dior may dispose of the product that has not collected within the allotted time period, without the Customer being able to claim any compensation whatsoever from Dior. 

8. The product can be collected by the Customer by presenting a copy of the CARE form and/or, if applicable, the final quotation, accompanied by his/her identity document. The Customer may also use a proxy document, which was sent to him/her by email at the same time as the After Sales Service Form and these general terms and conditions, to appoint a person authorised to collect the product on his/her behalf (hereinafter the "Designated Person"). To collect the product, the Designated Person must present the proxy form, duly completed and signed by the Customer, a copy of the After Sales Service Form and, if applicable, the final quotation, duly signed by the Customer, a copy of the Customer's identity document and his/her own identity document. 

9. In all cases where the warranty has been declared void, all amounts due for the After-Sales Service that have not been paid in full at the time of collection of the product must be paid at once on the day of collection of the product. Otherwise, the product will not be returned to the Customer. The Customer is not entitled to any refund on the After-Sales Service unless he/she can prove that the Service was incorrectly rendered (repair not carried out or incorrectly carried out, replacement by a different product without the Customer's agreement).   

10. Dior attaches great importance to the protection of its intellectual property rights and to compliance with the law. As a result, Dior does not repair products that violate any law or regulation, particularly when they have been identified as stolen or counterfeit. Furthermore, by signing these general terms and conditions of use of the After-Sales Services, the Customer authorises Dior, whenever the circumstances justify it (i) to keep the infringing products with a view to destroying them and, where possible, recycling them and/or for the purposes of investigations, in particular judicial investigations and/or, where applicable, as evidence against the perpetrator of the infringement or breach of a law or regulation and (ii) to communicate the Customer's personal data to the competent authorities if Dior is obliged to do so by law or by these same authorities. Buying Dior products in Dior stores and from its authorised distributors is the best way to ensure the authenticity of a Dior product.

11. These general terms and conditions of use of the After-Sales Services are governed by French law. In the event of a dispute concerning the After-Sales Services, the Customer may seek an amicable solution by contacting us by email or telephone or contact the consumer ombudsman of the Centre de Médiation et d'Arbitrage de Paris (CMAP [Paris mediation and arbitration centre]), by filling in the dedicated form on the website www.cmap.fr, by sending his/her request by post to CMAP Médiation Consommation, 39, avenue Franklin D. Roosevelt, 75008 PARIS or by email to consommation@cmap.fr. Recourse to mediation is an alternative dispute resolution mechanism, which is not a prerequisite for taking legal action. The Client may therefore take legal action against Dior without having had recourse or attempted to have recourse to mediation. In the absence of an amicable solution or recourse to mediation, all disputes relating to these general terms and conditions shall be submitted to the competent court in application of the rules laid down by the French Code of Civil Procedure and the French Consumer Code. The Customer may file a lawsuit in the courts of (i) the place where Dior is domiciled; or (ii) the place where the Customer is domiciled; or (iii) the place where the After Sales Services are performed. 

SUMMARY PRIVACY POLICY

Regulation (EU) 2016/679: General Data Protection Regulation.

Dior, which manages the store in which the after-sales service request was made, as the data controller, will process the data of the Customer (e.g. surname, first name, phone number, personal address, e-mail address, copy of identity document) in order to process and follow up the Customer's after-sales service request.

 
The personal data of the Customer will be kept for the period strictly necessary for the proper processing of the Customer's request and any complaints, and in accordance with the privacy policy available in stores and on the website www.dior.com, after which the personal data will be deleted or made anonymous.

Please note that by sending an email to privacy@christiandior.com, the Customer will always be able to access, update and delete his/her personal data, revoke or change his/her consent and receive or request the transfer of his/her data to another controller. In addition, the Customer may object at any time to the processing of his/her personal data, in particular for marketing purposes or for analysing his/her preferences where the Customer has given specific consent. The Customer will also have the right to lodge a complaint with the competent data protection authority or with the supervisory authority of the Member State of the Customer’s habitual residence or of the place of the alleged breach.

If the Customer needs more information, he/she is requested to read the full text of the privacy policy available in stores and on www.dior.com in the Privacy Policies section.

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In 2023, companies from the LVMH group in France have calculated their gender equality index. This index totals 92/100 points for Christian Dior Couture.