Frequently Asked Questions

If you need assistance with the Dior Beauty Online Boutique, please contact Dior Beauty Customer Service through the following methods during service hours.

For Parfums Christian Dior customer enquiries

• Customer Service Hotline: 1300-22-8866
• Customer Service Email: onlinecare.my@dior.com.my
• Online Contact Form

Once you have found the product that interests you:

• select the quantity that you want to order (a maximum limit of 3 units applies per product)
• click the "add to cart" button (your shopping cart will display)

Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.

On the “checkout” page, check your order items are correct. Add your contact information, shipping address, billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click "pay now".

If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation email to the email address you entered when you placed your order.

If you already have Dior Beauty Account with your preferred Dior Fragrance & Beauty Boutique, please click the “My Account” page. Click “I forgot my password” on the right panel and enter your email address that you registered with. An email prompting you to reset your password will be emailed to you.

If you don’t receive this email, please reach out to our Customer Service Team via the details below.

• Customer Service Hotline: 1300 22 8866
• Customer Service Email: onlinecare.my@dior.com.my
• Online Contact Form

Customer Service Contact Hours: Monday to Friday from 9am – 5pm , excluding Public Holidays

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information.

If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account".

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also subscribe/unsubscribe to the Dior newsletters in your account under “Your information”.

To successfully join the Dior Beauty Loyalty Program you must be a Malaysian resident, over 18 years old. To view the full eligibility criteria please visit the Dior Beauty Loyalty Program Terms & Conditions.